Quoted: What's it matter to the guy working the customer service counter which store you got it at? How exactly is it gonna affect his bonus that he took a return from another HD store?
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Home Depot stores work on a profit margin.
If the store sells an item the store turns a profit.
If the store takes an item back (for whatever reason) that was purchased at that specific Home Depot store it's a wash.
If the store takes an item back (for whatever reason) that was purchased at another Home Depot store then the store loses money (until that item is resold).
Home Depot employees get a "bonus" based on how much money their store makes over their sales plan.
Enough returns from other stores can affect a stores bonus.
The guy was an asshat, but he didn't bother you enough for you to talk to his supervisor or the store manager, or to tell him to shove his bonus up his ass, walk out of the store after you got your refund and not buying the toolbox, or to strip naked, grab your AR15 with a loaded 30 round mag and run around the store bump-firing it.