So I'm working at my Urgent Care Center that one of my Emergency Medicine partners and I opened 2 weeks ago. A 20-something kid gets dropped off by an old guy in a pickup and comes in complaining of back pain. He says he and his parents recently moved from Louisiana, and he fell off the trailer that had some of their stuff on it injuring his back. He had a microdiscectomy 2 years ago.
He said his mom was on her way from home with his insurance card. Unlike the Emergency Dept., at the Urgent Care Center can ask up front for insurance, proof of ability to pay, etc. prior to rendering any services. What a novel concept! I can actually get paid for everyone I see!
This policy had been stressed to my new staff many times. While I was seeing other patients, Monkey Boy gets put into an exam room without the "mom" arriving with his supposed proof of insurance. After 14 years of this, I can get a pretty good idea when someone is coming in for a Demerol fix and a prescription for Vicodin, and my spider-sense was tingling as soon as I saw this kid. He related his sad story to me, and since he gave a history of direct trauma (fall from height) and had vertebral tenderness, I was obligated to do X-rays (which were normal).
I gave him a shot of Toradol, an injectable anti-inflammatory, non-narcotic, and wrote prescriptions for an anti-inflammatory and a non-narcotic, non-sedating muscle relaxant.
He went up to the front desk to "call for his ride" several times which never materialized. He asked me to call in his Rxs, which I refused to do until he paid for what had been done.
After about 20 min of waiting around, he said he would need to leave before "Mom" showed up. I told him if he did, I would call the police. He waited around another couple of minutes, and then started escalating. My nurse dialed 911 and he hit the door, jumping a 7-foot wall behind the building. LEOs showed up about 20 min later. I gave a detailed description, and the guy was found about 2 hours later after having called EMS for foot pain, requesting to be transported to San Antonio about 25 miles away.
I think he was a hitchhiker and he figured he could get a free ambulance ride into town and then disappear. Unfortunately for him, P.D. monitors all 911 calls, and they arrived at the same time as the ambulance and recognized him from my description. The nurse drove to the scene and gave a positive ID.
I won't recoup any of my fees/expenses, but I sure feel better.