I bought one of these front load washers almost 2 years ago.  My wife and I liked the idea of the quiet operation and lower water and power useage.  It cost a whopping $1000.  I think the Whirlpool washer it replaced cost only $350 or so and lasted 10 years, before the motor fried and I tossed it figuring it was not worth repairing.  Well there was a class action brought against Maytag for some problems that have plagued the Neptune line for some time.  Mold is a big issue as well as some reoccuring mechanical troubles.  

Mine crapped out the other day and spit out a code "nd"....no discharge.  So you figure the pump is either clogger or bad right??  I wasn't sure how long the warranty was for so I looked through the paperwork and find out the labor is not covered, but some parts still are.  I call them up and describe the problem to them and they tell me a service call runs $119 in my area..........I tell them to go ahead and send someone.  They get here and spend a whole 11 minutes and tell me the pump is bad....and they don't have one in the truck and will be back 2 days later.   I hope they don't expect me to pay for the second visit....when they should have had the part the first time.   I wanted them to change out the moldy gasket as well, since the parts are covered and they tell me I have to contact Maytag directly to get a special authorization due to the class action and all.  What a pain......I should have bought a cheapie as I would have messed wi5th that myself......or had no problem dumping it for a new one.  Anyone else have this model washer and filing a claim for past repairs?

I just had mine serviced.


I actually had the updated model with the drain at the bottom of the gasket, but it was clogged - probably from using too much regular detergent - and had the mold problem


Luckily I remembered I had a service contract, though I"ve been living with the problem for awhile now because I forgot I bought the damned thing!  Doh.


I think you'll have to pay for the gasket, then do the class action to recoop costs.  But read the papers - you can get a new washer and/or some extra cash too.

I still think it's a great washer, but Maytag is kinda fucking up the support issue.