All this stuff was caused by human error.
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[ur]www.latimes.com/news/local/la-091504faaerror_lat,1,2401921.story?coll=la-home-headlines[/ur]
Human Error Blamed in Air Traffic Breakdown
A worker did not complete required monthly maintenance in Palmdale and the backup system failed to work because technicians had rigged it improperly, FAA officials said.
By Ricardo Alonso-Zaldivar and Megan Garvey
Times Staff Writers
3:33 PM PDT, September 15, 2004
Two separate human errors caused the breakdown in radio communications that brought Southern California's major airports to a near stop Tuesday, Federal Aviation Administration officials said today.
The system that failed ? a high-tech touch screen tool that allows air traffic controllers to quickly communicate with planes in transit ? shut itself down at the Palmdale communications center shortly after 4:30 p.m. Tuesday after a worker did not complete required monthly maintenance.
Then, the backup system failed to work because technicians had rigged it improperly, FAA officials said.
The dual failures ? which took nearly three hours to fix ? effectively grounded hundreds of flights and forced controllers working from other centers to divert scores more to locations outside Southern California.
FAA officials said today that within weeks the computer software used throughout the nation's air traffic control system would be fixed to prevent automatic shutdowns.
While the FAA on Tuesday insisted that the system failure posed no safety risks, officials acknowledged today that they investigated five incidents in which planes got closer to each other than regulations allowed.
Air traffic controllers union officials contended that the system failure ? which allowed its members in Palmdale to see the planes on their screens but not reach them by radio ? caused two near misses of airplanes. But officials from at least one of the airlines the controllers say was involved, Northwest, said it knew of no problems with its Flight 277, a plane bound to Orange County from Detroit.
Union officials from Professional Airways Systems Specialists, or PASS, which represents FAA computer technicians, said today that the system should never have been designed to shut itself down, although they acknowledged that an incorrectly trained employee failed to reset the system.
"What happened is that every 49.7 days, a counter has to be reset on that system," said Ray Baggett, a vice president of PASS. "If it isn't, the system will shut down. A PASS technician is supposed to reset it. The guy on duty hadn't been properly trained on the system. He apparently missed that step."
The FAA had initiated the practice of resetting the systems at communication centers as a "work around" of a problem that first emerged last year in Houston and Atlanta when the agency switched to new computers.
The latest glitch disrupted voice and radio communications at the Los Angeles Air Route Traffic Control Center in Palmdale for 3½ hours. As many as 800 Southland-bound commercial flights were diverted Tuesday afternoon, and all takeoffs from the Southland's major airports were halted.
Cruise altitude air traffic is handled there for Southern California and most of Arizona and Nevada, an area of 178,000 square miles.
William Schumann, a spokesman for the Federal Aviation Administration in Washington D.C. said this morning that air travel in Southern California was back to normal.
The diverted flights landed at airports in Northern California and other states, officials said, creating a massive air traffic snarl. Planes scheduled to take off for Southern California were held on the ground at airports nationwide.
The system breakdown left thousands of passengers stranded, some circling in planes for an hour or more before landing at airports far from their destinations, others waiting on the ground for planes that didn't take off as scheduled.
Ricardo Alonso-Zaldivar reported from Washington, D.C., Garvey from Los Angeles. Times staff writer Daryl Strickland contributed to this report.
Copyright 2004 Los Angeles Times