So a buddy of mine here at (a major computer manufacturer) covers the Federal and Military customers in the Pacific. He found this RMA from one of his accounts.
The following is a log from a Return Authorisation for some monitors that were double shipped (we sent out 2x as many as we should have. Ewps.)
Names have been changed to protect the innocent.
06-21-04 SZB BETH BOUNCY P:return double shippment
D:Thank you for reply on this matter.We have
already spent many time.We do NOT need extra
monitors and return to you, ASAP.Our receiving
office can hold them by Tuesday (22 Jun 04).
After that they can NOT hold them. So, we have to
send back to you. WE REQUEST TO HOW TO SEND BACK
THE EXTRA MONITORS TO YOU. ALSO WE
REQUESTED ACCOUNT NUMBER FOR SENDING. IF WE
RECEIVE ACCOUNT NUMBER, WE CAN SEND BACK TO YOU,
IMMEDIACY. PLEASE RESULT THE PROBLEM.
v/r,
m. watanabe
iss cra advise cust to mail the monitors back
using ground service only. Then fax us a copy of
the bill for shipping back and we will credit him
for the shipping. advise cust credit in 10-15
business days after back at dell
S:iss cra dps 046******
Created from ***Serv Case #********
08-24-04 BILL BLAZERna
na
na
na
na
na
na
na
na
na
na
na
na
two guns, 1 machine gun and 1 sawed off shotgun
came back on ab# *********.
08-27-04 BILL BLAZERfrom: US NAVAL BASE YOKOSUKA
08-27-04 SYSTEM GENERATED Order has no AR activity. No invoice on file
08-30-04 APU NAHASAPEEMAPATILLONcredit given for items received
Anything look wierd with that??