About a year ago, I purchased a Enfield Jungle Carbine in .308.
After firing the rifle, I found out it had excessive head space and that I needed to replace the bolt head to correct this.
In the beginning of Oct 03, I called the company that refitted the rifles into the Jungle configuration(this rifle started out life as a full sized Enfield in .308) in order to inquire about where bolt heads might be found. The lady I spoke to on the phone told me to ship them the rifle, along with a check for $9.00 to cover return shipping, and they would fix the rifle and ship it back to me post haste.
Fast forward to January 04. I realize I’ve heard nothing from Company X since I sent them the rifle, so I called to check on it's status.
Lady on the phone tells me in a very curt tone" We can ship the rifle back to you as is.If you want us to fix the rifle, you need to wait"
I figure no sweat, it's not like its my only rifle, I'll wait & let them fix it.
Fast forward till today. The BBT pulls up and the driver hands me a rifle sized bot with Company X's return address on it. I'm stoked, assuming my .308 Enfield is now ready for a workout. I open the box to see the rifle & an envelope. In the envelope was my $9.00 check and a letter stating...
Dear Mr.Echo 6,
Enclosed you will find your #7 Jungle Carbine Rifle which was sent to us in Oct 2003. We have tried to find a bolt head which would work for your gun, however, we have been unable to do so.
Our company has not had these guns for several years, therefore it is impossible for us to replace the rifle and the parts for these guns are limited.
I am sorry we are unable to repair the rifle. I have sent back your check #XXXX
Best Regards,
Company X
Now comes the part that really got me hot. Not only did they NOT fix my rifle, which they assured me would be done in a timely fashion, but when I took a closer look at the rifle I found a large gash in the stock(approx 1in x 3/4 in), a dented and scratched magazine, and the front sight assembly is bent prominantly to the left. The rifle had NONE of these deficiencies when I shipped it to them.
I already tried to call Company X this afternoon but they had already left for the day. I guess its better that I have to wait till Monday to call. I won't be so agitated by then.
When I call, I'm not planning on ranting and raving, making demands or making threats. I'm simply going to tell the person (the highest person in the food chain of that company I can get in contact with ) I speak with that I was very displeased with the service provided by his company and I'm appalled by the damage done to the rifle while in their care. I want to inform the person that I am a active collector of "Historic Military Rifles" ( That happens to be this companies niche ) and am associated with a fairly large group of collectors and that I plan to share my experiences with his company with all of my associates who are interested in listening to my tale.
If you will notice, I've yet to reveal the name of Company X. I'm going to wait till after I speak w/ a Corprate "big fish" to give the name. Hopefully, he will offer to make the situation right & I will be suggesting this company to everyone I know instead of telling them a tale of woe.
echo6