I believe in competition. These government agencies have none, so they're indifferent and incompetent, nevermind they're established to serve the people. If they had competition they'd have to straighten up or go under. Imagine if the DMV had competition like the US Postal Office has to compete with commercial carriers, they'd TRY to do better and make its customers happy. Sadly, these lower level departments seem to attract those that can't make it in a much more stringent civilian sector that will never let things like this go unattended, and will not tolerate such incompetence and laziness.
In the absence of repercussions for their incompetence, and ANY alternative for us, they're acting like our overlords and masters, instead of the public servants that they are.