Hey Guys,
Received a order from Tracer last week and ran into this problem, Am I being too picky or should I demand a refund or trade for other product?
Thanks for the read.
What I bought....
www.tracertechnology.com (look under FOX LABS OC Life Pager)
What I received.....
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=2936412827&category=3204
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May 30, 2003 at 21:35:33
COMMENTS: Just checking on the status of an order.
My payPal payment was sent about 5 days ago and has been taken from my account but I never received a confirmation of order or shipping from you.
I had ordered 4 Fox OC items (1) 4oz med fogger, (2) Pagers, (1) 6oz Gernade and (1) 4oz size nylon holder).
The PayPal order screen showed each item # ordered in case you needed it.
Thanks.
Steve
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Your order has been processed and is on the way. I didn't see that you requested confirmation. Sorry.
Thanks for your business!
David A. Bottomley
Owner, Tracer Technology
www.tracertechnology.com
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Hello again David,
I did not request confirmation and guess I was just used to the auto
generated email comfirmations from the other sites I buy from.
Thanks very much for the update.
Steve.
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Hello David,
First let me say that I am very pleased with my Fox labs OC and the holders but do not like the Pepper Pagers as there is no way they could pass for a pager with the big bulky body, PepperPager sticker on the side and the fake looking top.
So I would like to know what your return policy on these are.
I paid with my credit credit card on your webpage.
Take care and thanks for the good product and service so far.
Steve.
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Subject: RE: Order problem.
Unfortunately, we cannot accept returns unless the item is defective, as stated on the order screen of our web site. We've been burned too many times that way. Thank you very much for your business!
Sincerely,
David A. Bottomley, Owner
Phone: 812-499-0077
Law Enforcement / Military Equipment
Internet / Networking Consultation
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Subject: Re: Order problem.
Hello again David,
I understand the refund policy and do not need my cash back BUT when someone orders the "Fox Labs Life Pager" and they are sent something called "PepperPager" which looks nothing like the picture on your site (Added it to my cart from the Fox OC pager) then they expect you as a professional business owner to make good on the deal.
Items are unopened and unused.
Please let me know how you plan to correct this problem.
Take care.
Steve.
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Hi Steve,
I have e-mailed my suppler regarding the issue, and apparently the life pager has not been made for the last 6 months (I did not know this), so they send the pepper pager now. However, he says the units are exactly the same, with the exception of the sticker. He says they are the exact same size and unit, inlcuding contents. Perhaps you could remove the sticker? I have had one of those units before and if I recall correctly, they are very comparable in size to the full-size Motorola alphanumeric pagers.
Thanks,
David A. Bottomley, Owner
Phone: 812-499-0077
Law Enforcement / Military Equipment
Internet / Networking Consultation.
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Well guys.....What do you think, bought them for a few women in my family since I was buying something for myself, Should I just cut my losses as these look like junk.
Have all emails on file to prove what was said.
Thanks for the read.
Steve.