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Posted: 4/22/2016 11:01:47 AM EDT
In early 2015 I decided to build an AR 308 rifle. This build “WOULD HAVE BEEN” my first AR style rifle but due to a shipping debacle with Rainier Arms I never got to see the final product! They shipped my custom cerakoted completely assembled upper with no signature required! Either the FedEx guy or a neighbor stole my dam package!! I bought Rainier Arms barrel + bcg and had them hold the items at their location since I was going to ship my parts to them to complete the build.
The items totaled $1,512.70 When the build was completed I never got a ship notification, tracking, or heads up that it was completed and shipped until I called to check the status. Then the manager of RA wanted me to go on a witch hunt and ask neighbors about my package. He even suggested that I print flyers and post them up around my condo community. I chased RA around for resolution from October 2015 to February 2016. Throughout this time the manager at RA worked with me but at a snail’s pace and I had to stay on this guy once every 3 weeks for 5 months solid! No exaggeration! Rainier slowly made good on rectifying this issue but not with the same parts that I originally sent them. It wasn’t cerakoted just standard black which means I lost money on the cerakote. The upper was missing a charging handle too. In the end it was not what I paid for. This was one of those things that really left a bad taste in my mouth. I should have just saved the $1,512.70 instead of trying to build an AR rifle! Pics prior to shipping to Rainier Arms   
This is the replacement upper from Rainier 
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Posted: 4/22/2016 9:18:21 AM EDT
[#1]
That's a shifty way to treat a customer. I make sure to hold my shipments at drop locations due to this type of thing.
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Posted: 4/22/2016 9:40:33 AM EDT
[#2]
Quote HistoryQuoted:
That's a shifty way to treat a customer. I make sure to hold my shipments at drop locations due to this type of thing. This. I had package stolen as well mine came from Primary Arms, but i was stupid and cheap and paid for just USPS first class so no insurance. Primary Arms gave me my money back even though they did not have to, great customer serivce. Did you fill out a police report, I almost always try to ship ammo with my packages now since in my state stealing a package with ammo is an automatic felony. |
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Posted: 4/22/2016 10:33:47 AM EDT
[#3]
That sucks to hear, but why not insure something that you ship that costs over $1500?
I insure anything that costs more than $50. |
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Posted: 4/22/2016 11:07:18 AM EDT
[#4]
Did RA ask you if you wanted to insure the package prior to then shipping? Or was the shipping details even discussed? Looking at this from their perspective, how do they know you are not trying to just scam them?
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Posted: 4/22/2016 11:11:05 AM EDT
[#5]
Quote HistoryQuoted:
Did RA ask you if you wanted to insure the package prior to then shipping? Or was the shipping details even discussed? Looking at this from their perspective, how do they know you are not trying to just scam them? The seller insures the package not only for the buyers sake, but for their own. Had they shipped it with full declared value, it would have required a signature and kept both of them covered. |
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Posted: 4/22/2016 11:47:25 AM EDT
[#6]
Yep....In
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Posted: 4/22/2016 11:52:02 AM EDT
[#7]
That's why you buy a SCAR instead of trying to build an inferior AR platform 308
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Posted: 4/22/2016 12:03:13 PM EDT
[#8]
Quote HistoryQuoted:
The seller insures the package not only for the buyers sake, but for their own. Had they shipped it with full declared value, it would have required a signature and kept both of them covered. Quote HistoryQuoted:
Quoted:
Did RA ask you if you wanted to insure the package prior to then shipping? Or was the shipping details even discussed? Looking at this from their perspective, how do they know you are not trying to just scam them? The seller insures the package not only for the buyers sake, but for their own. Had they shipped it with full declared value, it would have required a signature and kept both of them covered. I agree that would have been the smart thing to do. But they didn't and I say once they have done their part, and have shipped it's no longer their responsibility. And if the shipping provider did their part as instructed by the shipper they too have no responsibility in the matter. To me this sounds like law enforcement matter. Now if they OP payed for shipping confirmation and RA didn't follow through then thats a different matter, if so they are responsible for the upper and should replace it. |
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Posted: 4/22/2016 12:20:45 PM EDT
[#9]
Pics not loading.
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Posted: 4/22/2016 12:29:21 PM EDT
[#10]
Quote HistoryQuoted:
I agree that would have been the smart thing to do. But they didn't and I say once they have done their part, and have shipped it's no longer their responsibility. And if the shipping provider did their part as instructed by the shipper they too have no responsibility in the matter. To me this sounds like law enforcement matter. Now if they OP payed for shipping confirmation and RA didn't follow through then thats a different matter, if so they are responsible for the upper and should replace it. Quote HistoryQuoted:
Quoted:
Quoted:
Did RA ask you if you wanted to insure the package prior to then shipping? Or was the shipping details even discussed? Looking at this from their perspective, how do they know you are not trying to just scam them? The seller insures the package not only for the buyers sake, but for their own. Had they shipped it with full declared value, it would have required a signature and kept both of them covered. I agree that would have been the smart thing to do. But they didn't and I say once they have done their part, and have shipped it's no longer their responsibility. And if the shipping provider did their part as instructed by the shipper they too have no responsibility in the matter. To me this sounds like law enforcement matter. Now if they OP payed for shipping confirmation and RA didn't follow through then thats a different matter, if so they are responsible for the upper and should replace it. That's not how business works. If you pay for something and never receive it, are you happy just letting the money circle the drain? Rainier is out FAR more money trying to replace the parts than they would have been for $10 in declared value. |
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Posted: 4/22/2016 12:38:18 PM EDT
[#11]
Quote HistoryQuoted:
Pics not loading. |
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Posted: 4/22/2016 12:39:31 PM EDT
[#12]
I always had great interactions with rainier arms, for what its worth.
gives military discount too. |
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Posted: 4/22/2016 12:41:01 PM EDT
[#13]
interesting first post
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Posted: 4/22/2016 12:43:05 PM EDT
[#14]
first post = not adding up
in on this cockbang |
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Posted: 4/22/2016 12:45:14 PM EDT
[#15]
They just took too long (not necessarily their fault), so I got an M5 from Aero.
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Posted: 4/22/2016 12:48:34 PM EDT
[#16]
No pics here either. Sounds a little funky, but with that said I'll fully admit I had one issue a few years ago with RA. That said they have been good to deal with since. I typically go into the shop , but do order online to have stuff shipped every once in a while when I'm being lazy.
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Posted: 4/22/2016 1:11:02 PM EDT
[#17]
Dunno, they've always been right on top of shit for me. Usually things arrive earlier than expected.
Nice first post. |
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Posted: 4/22/2016 1:37:12 PM EDT
[#18]
Quote HistoryQuoted:
No pics here either. Sounds a little funky, but with that said I'll fully admit I had one issue a few years ago with RA. That said they have been good to deal with since. I typically go into the shop , but do order online to have stuff shipped every once in a while when I'm being lazy. He's using Google, which never seems to work right for image hosting, at least not on here. I see a can of Aluma-hyde in FDE in the first pic, is that the same thing as Cerakoting? |
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Posted: 4/22/2016 1:41:58 PM EDT
[#19]
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Posted: 4/22/2016 1:42:48 PM EDT
[#20]
That's the second customer service issue from them I've heard on here in a month. Weird.
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Posted: 4/22/2016 1:46:28 PM EDT
[#21]
Quoted:
In early 2015 I decided to build an AR 308 rifle. This build “WOULD HAVE BEEN” my first AR style rifle but due to a shipping debacle with Rainier Arms I never got to see the final product! They shipped my custom cerakoted completely assembled upper with no signature required! Either the FedEx guy or a neighbor stole my dam package!! I bought Rainier Arms barrel + bcg and had them hold the items at their location since I was going to ship my parts to them to complete the build. The items totaled $1,512.70 When the build was completed I never got a ship notification, tracking, or heads up that it was completed and shipped until I called to check the status. Then the manager of RA wanted me to go on a witch hunt and ask neighbors about my package. He even suggested that I print flyers and post them up around my condo community. I chased RA around for resolution from October 2015 to February 2016. Throughout this time the manager at RA worked with me but at a snail’s pace and I had to stay on this guy once every 3 weeks for 5 months solid! No exaggeration! Rainier slowly made good on rectifying this issue but not with the same parts that I originally sent them. It wasn’t cerakoted just standard black which means I lost money on the cerakote. The upper was missing a charging handle too. In the end it was not what I paid for. This was one of those things that really left a bad taste in my mouth. I should have just saved the $1,512.70 instead of trying to build an AR rifle! Pics prior to shipping to Rainier Arms https://goo.gl/photos/9xBUgQ4pCVNmhc2o8 https://goo.gl/photos/onSBBVpTcBtK4gq89 https://goo.gl/photos/Ykrcjch7DD4hqRxN9 This is the replacement upper from Rainier https://goo.gl/photos/RvBjgmcTdt7ehTj4A Fixing images 
After : 
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Posted: 4/22/2016 1:51:19 PM EDT
[#22]
This should be good!
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Posted: 4/22/2016 2:15:14 PM EDT
[#23]
Brownells Alumahyde =/= cerakote
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Posted: 4/22/2016 2:25:29 PM EDT
[#24]
Quote HistoryQuoted:
Did RA ask you if you wanted to insure the package prior to then shipping? Or was the shipping details even discussed? Looking at this from their perspective, how do they know you are not trying to just scam them? While I do have a RA industry partner tag, I'm not part of the shop, and have no idea what happened here. With that in mind, these comments are my own thoughts. When I order something on Amazon, ebay, Gunbroker, or any of the surplus shops, I pay for the shipping method I want. If I'm not going to be home, I have items sent to a location, or I state that it needs a signature. Every single time I order something, I get the option to ship a variety of ways, I pick what I need. Usually that is the cheapest method possible, but depending on what it is, and when I'll be home, sometimes I choose other methods. Again, I have no idea what happened in this case aside from it being a first post from the OP and what they have listed. I know that as a cop, when I take theft reports (often via phone), and someone says it could have been a neighbor, one of the questions I ask them is why they suspect them, and if they talked to them about it. I certainly don't think that is out of place to ask someone to check on their own item. I don't know what happened here, but I know that mail theft is real, and so is fraud. I chose my shipping based on my needs, and expect to pay for the option I choose. I am curious as to the status of the police report filed by the OP, as well as the theft report they filed with the shipper. |
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Posted: 4/22/2016 2:27:28 PM EDT
[#25]
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Posted: 4/22/2016 2:33:26 PM EDT
[#26]
Do you, or DO YOU NOT now have in your possession a functioning .30 caliber AR type rifle ?
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Posted: 4/22/2016 2:36:10 PM EDT
[#27]
Quote HistoryQuoted:
He's using Google, which never seems to work right for image hosting, at least not on here. I see a can of Aluma-hyde in FDE in the first pic, is that the same thing as Cerakoting? Quote HistoryQuoted:
Quoted:
No pics here either. Sounds a little funky, but with that said I'll fully admit I had one issue a few years ago with RA. That said they have been good to deal with since. I typically go into the shop , but do order online to have stuff shipped every once in a while when I'm being lazy. He's using Google, which never seems to work right for image hosting, at least not on here. I see a can of Aluma-hyde in FDE in the first pic, is that the same thing as Cerakoting? I see the pictures now. 
No, Aluma-hyde is not like cerakote. I do both finishes depending on request and they are definitely different. Especially if done wrong. It's weird that he shows the can, but claims it was a cerakoted upper. Outside of the finish, I don't know the specifics of what they sent the op, but they didn't skimp. It looks like a fairly solid build compared to what he originally had, no? |
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Posted: 4/22/2016 2:44:56 PM EDT
[#28]
Quoted:
He even suggested that I print flyers and post them up around my condo community. That sucks, and I feel bad for you, OP...but that shit is funny. "Have you seen this upper? If so, call..." |
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Posted: 4/22/2016 2:48:03 PM EDT
[#29]
Quote HistoryQuoted:
That sucks, and I feel bad for you, OP...but that shit is funny. "Have you seen this upper? If so, call..." Quote HistoryQuoted:
Quoted:
He even suggested that I print flyers and post them up around my condo community. That sucks, and I feel bad for you, OP...but that shit is funny. "Have you seen this upper? If so, call..." Yeah, if true, that's pretty silly. Its not unreasonable to ask your neighbors if they received a package. I had a site sponsor send an exchange order to my old address and I did not think it was unreasonable to have to call my old landlord and see if the package was there. |
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Posted: 4/22/2016 2:54:30 PM EDT
[#30]
I once lost a case of 2180 rounds of 5.45x39 for two weeks. Found it sitting under a chair in the psychologists office down the hall.
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Posted: 4/22/2016 2:56:02 PM EDT
[#31]
Quote HistoryQuoted:
interesting first post |
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Posted: 4/22/2016 2:58:20 PM EDT
[#32]
Rainier has always done me right when I have dealt with them.
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Posted: 4/22/2016 2:59:49 PM EDT
[#33]
Quote HistoryQuoted:
Do you, or DO YOU NOT now have in your possession a functioning .30 caliber AR type rifle ? I hope that's sarcasm. If I paid for a premium build and got a DPMS oracle in its place, I'd rage. |
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Posted: 4/22/2016 3:04:19 PM EDT
[#34]
Rainier has always had good service for me. I've spent thousands with them without issue.
In for the police and shipping report. Obviously if something that expensive they would be involved. 
Hell, I liked a build they did for me so much, I cloned it since it was discontinued. 
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Posted: 4/22/2016 3:14:30 PM EDT
[#35]
Why do people join a board just to "share" a bad experience with a vendor that's been on said board for ages with tons of satisfied customers (including me).
Join a forum to learn and share but to come out the gate with this. hmmm.
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Posted: 4/22/2016 3:18:44 PM EDT
[#36]
Quote HistoryQuoted:
I once lost a case of 2180 rounds of 5.45x39 for two weeks. Found it sitting under a chair in the psychologists office down the hall. Turns out your other personality left it there while visiting the psychologist?
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Posted: 4/22/2016 3:22:39 PM EDT
[#37]
Quote HistoryQuoted: The seller insures the package not only for the buyers sake, but for their own. Had they shipped it with full declared value, it would have required a signature and kept both of them covered. Quote HistoryQuoted: Quoted: Did RA ask you if you wanted to insure the package prior to then shipping? Or was the shipping details even discussed? Looking at this from their perspective, how do they know you are not trying to just scam them? The seller insures the package not only for the buyers sake, but for their own. Had they shipped it with full declared value, it would have required a signature and kept both of them covered. |
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Posted: 4/22/2016 3:29:25 PM EDT
[#38]
coc
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