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There is a distinct possibility that there is a problem with your physical connection. I had dodgy cable internet when I moved into my house in 2005. I had the cable guy out to run a new wire from the pole and I re-did the coax wiring in my house with new cable and the best and fewest amount of splitters possible between the pole and my cable modem. My connection has been rock solid ever since and I almost always get exactly the advertised speeds or greater.
I would start by connecting to your modem with your web browser and seeing if it gets a good signal. http://192.168.100.1/ is common for many modems. Just put that in your browser and see if a status page pops up for your modem. If not, Google the correct address based on your ISP and cable modem model and you might find some hints. If you don't know how to do that, call Comcast and have them look on their end. If that's your problem, then what I mentioned above might be the fix.
It could also be something in your neighborhood but I'd imagine that Comcast would have handled it by now because of all the other squeeky wheels on your block.
I believe I'm paying for 50mbps down.