Why is she even there trying to answer questions? The people they need there are the healthcare.gov Program Manager, the Contracting Officer, and the Contracting Officer's Technical Representative.
EDT - and the real questions are why couldn't you get this working in 3 years with hundreds of millions of $; Did you adequately tests this system throughout it's development, etc. Why did they roll out a system they knew (or should have known) would not work?
Since the "product" (insurance) is not provided by .gov, CMS has absolutely nothing to do with the quality of the insurance - the reason costs are going up is BECAUSE THE DEMOCRAT CONGRESS WROTE THE LAW IN A WAY THAT FORCES THE INSURANCE COMPANIES TO RAISE RATES AND CANCEL SOME POLICIES. THE DEMOCRAT CONGRESS did not allow less expensive plans to exist. DEMOCRATS are at fault here.
Continually conflating the problems they caused with insurance products with the inability of CMS to develop a very complex IT system of systems.