I am currently an IT Specialist for the USDA...
After taking this job I can honestly say there are people in this world that should not be allowed within 20' of anything electronic.
I had a lady take home her laptop so she could do some work at home in the evenings... I get a call the next day, she said her laptop just started smoking and quit. I was like ok, sounds like it just fried... it is rare, but it does happen. I get her a new laptop and a few weeks go by and she takes it to the house again... once again she calls me and tells me this one started smoking and quit. Ok, at this point I am really suspicious as to just WTF she is doing with these things... but once again I get her a new laptop and sure enough about 3 weeks later I get a call that this one too has started smoking and has quit. I met her the next morning at her office, she shows up and sure as shit the third laptop is also totally fried... I watched her pull it out of her bag and just to be sure I wanted to try to power it up. I asked her to grab the charger out of her bag and hand it to me... she says: "Oh, that is still on my desk"... ok... so now I am thinking this is REALLY strange... three laptops fried on battery power... what are the odds? I then started conversation along the lines of I wish my work load was light enough I could do it on battery power... she answers "oh no, I use a charger, the one from my MAC fits perfectly"
I then probed a little further, she was trying to use her charger for her MAC on her HP...
Insta fry!
I finally got her a FOURTH laptop, educated her on why you can't use a charger for a MAC on an HP... so far no issues.
I wish I could say these stories are rare... but they are government workers after all.
I have had a user take a flat bladed screwdriver to a stuck back up tape...
I have had a users computer that came in because the keyboard wasn't working... I opened it up and there was enough loose Copenhagen under the keys to cause it to stop working.
I had a user that was trying to move a networked copier and forgot that it had a blue wire attached to it in addition to the power cord... that one was fun.
I could go on and on...