I recall a situation where a famous van line put the company I was working for at the time on C.O.D. because our delightful contractor customers had ruined our cash flow and made us, in turn, pay late on earlier shipping.
So we had to cough up a cashier's check for a couple thousand, and following their instructions to the letter, we gave it to their driver when he arrived with the load.
Weeks later, the van line called us again explaining how they needed us to stop payment on the cashiers's check, that it had been "lost".
So they had our bank send us a form to stop payment on the cashier's check. Now this form was a couple of pages, more extensive than the regular kind, with all kinds of legalese basically protecting the global bank's ass.
Reading between the lines, it seemed that we should order large quantities of alum to restore our butts to something close to their original size, if we were stupid enough to sign their BOHICA form. So we didn't, figuring that what had really happened was that the driver was holding their cashiers check hostage because they owed [b]him [/b] money.
But the form does in fact exist - maybe you need to sent a letter to an informed executive, offering to have an attorney and/or the people at
[url]http://www.occ.treas.gov/customer.htm[/url]
take a look at the issue.
I'd suggest not relying on phone calls alone, or you may find that you'll be twisting in the wind.