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Posted: 12/27/2012 7:29:51 PM EDT
[#1]
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I'd really rather not dispute the charges because it shows up on your credit report when you have an item in dispute. So? You need to raise holy hell with your CC company if you can't get through to the vendor. Merchants are not supposed to charge for products until they get shipped. |
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Posted: 12/27/2012 7:41:22 PM EDT
[#2]
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I'd really rather not dispute the charges because it shows up on your credit report when you have an item in dispute. So? You need to raise holy hell with your CC company if you can't get through to the vendor. Merchants are not supposed to charge for products until they get shipped. i want to take a loan out in march. the dispute may efffect it which is why im hesitant to do so |
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Posted: 12/27/2012 7:51:58 PM EDT
[#3]
Wow, didn't take you long to run to the forums to complain. I will post the same answer here as I have both on our facebook page, and in response to your multiple emails...hopefully you get a chance to read this one before you post elsewhere....
You ordered 10, we were only able to provide 2. You were shipped 2, and refunded for the remaining 8pks that were not shipped. It is true that you sent emails and left voice messages inquiring about your order, and most recently to cancel the order....however, our staff is not able to check email prior to every shipment...especially given the current state of the industry and it was only today that I noticed the posts on facebook and looked into your order. I am still not sure why you are so upset about the transaction. We shipped you 2 total pks and that is what you were charged for. Once again....I hope this helps explain the status of your order. Brian PFI & Firearmspro.com |
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Posted: 12/27/2012 7:53:48 PM EDT
[#4]
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I'd really rather not dispute the charges because it shows up on your credit report when you have an item in dispute. So? You need to raise holy hell with your CC company if you can't get through to the vendor. Merchants are not supposed to charge for products until they get shipped. i want to take a loan out in march. the dispute may efffect it which is why im hesitant to do so What are you talking about? |
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Posted: 12/27/2012 7:54:42 PM EDT
[#5]
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Wow, didn't take you long to run to the forums to complain. I will post the same answer here as I have both on our facebook page, and in response to your multiple emails...hopefully you get a chance to read this one before you post elsewhere.... You ordered 10, we were only able to provide 2. You were shipped 2, and refunded for the remaining 8pks that were not shipped. It is true that you sent emails and left voice messages inquiring about your order, and most recently to cancel the order....however, our staff is not able to check email prior to every shipment...especially given the current state of the industry and it was only today that I noticed the posts on facebook and looked into your order. I am still not sure why you are so upset about the transaction. We shipped you 2 total pks and that is what you were charged for. Once again....I hope this helps explain the status of your order. Brian PFI & Firearmspro.com hmmmm |
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Posted: 12/27/2012 7:59:43 PM EDT
[#6]
Quoted: Quoted: Quoted: Quoted: I'd really rather not dispute the charges because it shows up on your credit report when you have an item in dispute. So? You need to raise holy hell with your CC company if you can't get through to the vendor. Merchants are not supposed to charge for products until they get shipped. i want to take a loan out in march. the dispute may efffect it which is why im hesitant to do so What are you talking about? +1, what the fuck... You're disputing a charge to your credit card company, not disputing the credit card company to a credit reporting agency... |
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Posted: 12/27/2012 7:59:59 PM EDT
[#7]
OP, was your card refunded the 8 packs that were cancelled?
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Posted: 12/27/2012 8:00:01 PM EDT
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I'd really rather not dispute the charges because it shows up on your credit report when you have an item in dispute. So? You need to raise holy hell with your CC company if you can't get through to the vendor. Merchants are not supposed to charge for products until they get shipped. i want to take a loan out in march. the dispute may efffect it which is why im hesitant to do so What are you talking about? yeah...a dispute like this can affect a loan....paypal helped themselves to nearly 1k from my checking account...while we were in the middle of purchasing our house....we disputed the charges and had to get a letter to our loan officer describing the whole ordeal in detail. |
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Posted: 12/27/2012 8:06:46 PM EDT
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I'd really rather not dispute the charges because it shows up on your credit report when you have an item in dispute. So? You need to raise holy hell with your CC company if you can't get through to the vendor. Merchants are not supposed to charge for products until they get shipped. i want to take a loan out in march. the dispute may efffect it which is why im hesitant to do so What are you talking about? yeah...a dispute like this can affect a loan....paypal helped themselves to nearly 1k from my checking account...while we were in the middle of purchasing our house....we disputed the charges and had to get a letter to our loan officer describing the whole ordeal in detail. Disputing a vendor charge to a credit card company can not affect a loan. The disputed charge will not count against your credit limit while the charge is in dispute. |
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Posted: 12/27/2012 8:07:42 PM EDT
[#10]
In
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Posted: 12/27/2012 8:12:47 PM EDT
[#11]
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Wow, didn't take you long to run to the forums to complain. I will post the same answer here as I have both on our facebook page, and in response to your multiple emails...hopefully you get a chance to read this one before you post elsewhere.... You ordered 10, we were only able to provide 2. You were shipped 2, and refunded for the remaining 8pks that were not shipped. It is true that you sent emails and left voice messages inquiring about your order, and most recently to cancel the order....however, our staff is not able to check email prior to every shipment...especially given the current state of the industry and it was only today that I noticed the posts on facebook and looked into your order. I am still not sure why you are so upset about the transaction. We shipped you 2 total pks and that is what you were charged for. Once again....I hope this helps explain the status of your order. Brian PFI & Firearmspro.com Sad I had to post here to get a response. At this time my card has been charged 431.75. There are no pending refunds as of this moment. I requested the order to be canceled immediately after receiving the back order notice. That was a week ago. And then this guy sends me a rude and condescending regarding my order tonight. Rather than apologizing for charging me for product he didn't have and his failures to communicate. Not checking emails prior to shipments? I got the shipment notice for 20% of the order tonight. You do not check emails or voice messages for over a week at a time? Right. |
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Posted: 12/27/2012 8:12:51 PM EDT
[#12]
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I'd really rather not dispute the charges because it shows up on your credit report when you have an item in dispute. So? You need to raise holy hell with your CC company if you can't get through to the vendor. Merchants are not supposed to charge for products until they get shipped. i want to take a loan out in march. the dispute may efffect it which is why im hesitant to do so What are you talking about? yeah...a dispute like this can affect a loan....paypal helped themselves to nearly 1k from my checking account...while we were in the middle of purchasing our house....we disputed the charges and had to get a letter to our loan officer describing the whole ordeal in detail. Disputing a vendor charge to a credit card company can not affect a loan. The disputed charge will not count against your credit limit while the charge is in dispute. Then I guess the loan officer who handled my mortgage was full of shit huh? |
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Posted: 12/27/2012 8:17:06 PM EDT
[#13]
This is gonna get good
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Posted: 12/27/2012 8:19:01 PM EDT
[#14]
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I'd really rather not dispute the charges because it shows up on your credit report when you have an item in dispute. So? You need to raise holy hell with your CC company if you can't get through to the vendor. Merchants are not supposed to charge for products until they get shipped. i want to take a loan out in march. the dispute may efffect it which is why im hesitant to do so What are you talking about? yeah...a dispute like this can affect a loan....paypal helped themselves to nearly 1k from my checking account...while we were in the middle of purchasing our house....we disputed the charges and had to get a letter to our loan officer describing the whole ordeal in detail. Disputing a vendor charge to a credit card company can not affect a loan. The disputed charge will not count against your credit limit while the charge is in dispute. Then I guess the loan officer who handled my mortgage was full of shit huh? I work for one of the largest finance companies in the US. A dispute with a merchant through your credit card is reported to the credit agencies as having an item in dispute. This can indeed effect your ability to get a loan. |
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Posted: 12/27/2012 8:19:36 PM EDT
[#15]
Seems like you got what you wanted. You do understand that shit is a little fucked up right now, don't you? I'd let it go and thank the retailer for what they've done.
If that's not enough....Send me your payment info and I'll buy the mags off you for what you've got in them. I don't need them, but what the hell. |
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Posted: 12/27/2012 8:23:46 PM EDT
[#16]
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Seems like you got what you wanted. You do understand that shit is a little fucked up right now, don't you? I'd let it go and thank the retailer for what they've done. If that's not enough....Send me your payment info and I'll buy the mags off you for what you've got in them. I don't need them, but what the hell. I ordered 30 mags. Was told they went to back order. Was charged for all 30 magazines Request multiple times for order to be canceled throughout the week Received shipping notice that 6 of the 30 mags I ordered were going to be sent. Still do not have a refund. I have paid for 30 magazines, i am being sent six. I requested the entire order to be canceled. If my card actually does get refunded in a timely manner then i'll be happy. But i dont deal with vendors that fail to communicate and then send you rude email when asking about your order and wtf is going on with it. |
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Posted: 12/27/2012 8:23:49 PM EDT
[#17]
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I'd really rather not dispute the charges because it shows up on your credit report when you have an item in dispute. So? You need to raise holy hell with your CC company if you can't get through to the vendor. Merchants are not supposed to charge for products until they get shipped. i want to take a loan out in march. the dispute may efffect it which is why im hesitant to do so What are you talking about? yeah...a dispute like this can affect a loan....paypal helped themselves to nearly 1k from my checking account...while we were in the middle of purchasing our house....we disputed the charges and had to get a letter to our loan officer describing the whole ordeal in detail. Disputing a vendor charge to a credit card company can not affect a loan. The disputed charge will not count against your credit limit while the charge is in dispute. Then I guess the loan officer who handled my mortgage was full of shit huh? I have no idea what he told you. Do you want to share the entire story with the class? Also, how does PayPal drafting money from your checking account compare with disputing a vendor charge on a credit card? |
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Posted: 12/27/2012 8:25:17 PM EDT
[#18]
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Wow, didn't take you long to run to the forums to complain. I will post the same answer here as I have both on our facebook page, and in response to your multiple emails...hopefully you get a chance to read this one before you post elsewhere.... You ordered 10, we were only able to provide 2. You were shipped 2, and refunded for the remaining 8pks that were not shipped. It is true that you sent emails and left voice messages inquiring about your order, and most recently to cancel the order....however, our staff is not able to check email prior to every shipment...especially given the current state of the industry and it was only today that I noticed the posts on facebook and looked into your order. I am still not sure why you are so upset about the transaction. We shipped you 2 total pks and that is what you were charged for. Once again....I hope this helps explain the status of your order. Brian PFI & Firearmspro.com I call BS. I made the same order for 10 3 packs that were "in stock" and my card was charged immediately. Then, 3 days later my order was changed to "back order" as I was logging in to check it daily. I have called and left 5 messages as well as sent multiple emails asking if it can be shipped or my card charge removed until it ships. I have not received a single response other than the original confirmation email. You won't return calls or emails but you will reply here? My order number is 11201. Please cancel it and refund my card ASAP. |
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Posted: 12/27/2012 8:25:59 PM EDT
[#19]
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I'd really rather not dispute the charges because it shows up on your credit report when you have an item in dispute. So? You need to raise holy hell with your CC company if you can't get through to the vendor. Merchants are not supposed to charge for products until they get shipped. i want to take a loan out in march. the dispute may efffect it which is why im hesitant to do so What are you talking about? yeah...a dispute like this can affect a loan....paypal helped themselves to nearly 1k from my checking account...while we were in the middle of purchasing our house....we disputed the charges and had to get a letter to our loan officer describing the whole ordeal in detail. Disputing a vendor charge to a credit card company can not affect a loan. The disputed charge will not count against your credit limit while the charge is in dispute. Then I guess the loan officer who handled my mortgage was full of shit huh? I work for one of the largest finance companies in the US. A dispute with a merchant through your credit card is reported to the credit agencies as having an item in dispute. This can indeed effect your ability to get a loan. Please explain exactly how it can affect your credit. |
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Posted: 12/27/2012 8:27:02 PM EDT
[#20]
I agree that shipping times and orders are hectic, no doubt. But something is amiss here.
OP says he cancelled the order a week ago. tacomatose (Brian) says they processed 2 of the 10, and refunded the 8 that did not ship. OP claims there is no refund as of right now, in direct conflict with what Brian claims. I'd like to know when the refund was given? |
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Posted: 12/27/2012 8:27:19 PM EDT
[#21]
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Seems like you got what you wanted. You do understand that shit is a little fucked up right now, don't you? I'd let it go and thank the retailer for what they've done. If that's not enough....Send me your payment info and I'll buy the mags off you for what you've got in them. I don't need them, but what the hell. I ordered 30 mags. Was told they went to back order. Was charged for all 30 magazines Request multiple times for order to be canceled throughout the week Received shipping notice that 6 of the 30 mags I ordered were going to be sent. Still do not have a refund. I have paid for 30 magazines, i am being sent six. I requested the entire order to be canceled. If my card actually does get refunded in a timely manner then i'll be happy. But i dont deal with vendors that fail to communicate and then send you rude email when asking about your order and wtf is going on with it. So you don't need the 30 mags? Or do you need them right now? I can tell you this much....If you're looking to flip them, that game is over. Go to ebay. You'll see mags selling for $18-25. If I were you, I'd be having buyers remorse as well. According to the post above, you were only charged for what was shipped and the rest was cancelled. Is that true or not? |
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Posted: 12/27/2012 8:27:45 PM EDT
[#22]
Quoted: Quoted: Quoted: Quoted: Quoted: Quoted: Quoted: Quoted: I'd really rather not dispute the charges because it shows up on your credit report when you have an item in dispute. So? You need to raise holy hell with your CC company if you can't get through to the vendor. Merchants are not supposed to charge for products until they get shipped. i want to take a loan out in march. the dispute may efffect it which is why im hesitant to do so What are you talking about? yeah...a dispute like this can affect a loan....paypal helped themselves to nearly 1k from my checking account...while we were in the middle of purchasing our house....we disputed the charges and had to get a letter to our loan officer describing the whole ordeal in detail. Disputing a vendor charge to a credit card company can not affect a loan. The disputed charge will not count against your credit limit while the charge is in dispute. Then I guess the loan officer who handled my mortgage was full of shit huh? I work for one of the largest finance companies in the US. A dispute with a merchant through your credit card is reported to the credit agencies as having an item in dispute. This can indeed effect affect your ability to get a loan. Does your credit-fu surpass your remedial-English-fu? Sorry..."largest finance companies in the US" made me think of people who say they work at a Fortune 500 company when they're a cashier at McDonald's. I had to take a crack at such a glaring error. |
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Posted: 12/27/2012 8:28:52 PM EDT
[#23]
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I agree that shipping times and orders are hectic, no doubt. But something is amiss here. OP says he cancelled the order a week ago. tacomatose (Brian) says they processed 2 of the 10, and refunded the 8 that did not ship. OP claims there is no refund as of right now, in direct conflict with what Brian claims. I'd like to know when the refund was given? I'd also like to know. I also see another Oregonian is claiming the same thing. |
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Posted: 12/27/2012 8:29:17 PM EDT
[#24]
Brian has sent an apology email and a screenshot of the refund they provided. So I am satisfied. Sad it had to come to this but I thank them for getting it resolved.
The refund has not yet hit my credit card as of yet, so I am still on the hook for the entire charge. I will contact my CC company in the morning to make sure it is pending. |
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Posted: 12/27/2012 8:29:48 PM EDT
[#25]
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Wow, didn't take you long to run to the forums to complain. I will post the same answer here as I have both on our facebook page, and in response to your multiple emails...hopefully you get a chance to read this one before you post elsewhere.... You ordered 10, we were only able to provide 2. You were shipped 2, and refunded for the remaining 8pks that were not shipped. It is true that you sent emails and left voice messages inquiring about your order, and most recently to cancel the order....however, our staff is not able to check email prior to every shipment...especially given the current state of the industry and it was only today that I noticed the posts on facebook and looked into your order. I am still not sure why you are so upset about the transaction. We shipped you 2 total pks and that is what you were charged for. Once again....I hope this helps explain the status of your order. Brian PFI & Firearmspro.com I call BS. I made the same order for 10 3 packs that were "in stock" and my card was charged immediately. Then, 3 days later my order was changed to "back order" as I was logging in to check it daily. I have called and left 5 messages as well as sent multiple emails asking if it can be shipped or my card charge removed until it ships. I have not received a single response other than the original confirmation email. You won't return calls or emails but you will reply here? My order number is 11201. Please cancel it and refund my card ASAP. Shit just got real. |
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Posted: 12/27/2012 8:32:08 PM EDT
[#26]
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Seems like you got what you wanted. You do understand that shit is a little fucked up right now, don't you? I'd let it go and thank the retailer for what they've done. If that's not enough....Send me your payment info and I'll buy the mags off you for what you've got in them. I don't need them, but what the hell. I ordered 30 mags. Was told they went to back order. Was charged for all 30 magazines Request multiple times for order to be canceled throughout the week Received shipping notice that 6 of the 30 mags I ordered were going to be sent. Still do not have a refund. I have paid for 30 magazines, i am being sent six. I requested the entire order to be canceled. If my card actually does get refunded in a timely manner then i'll be happy. But i dont deal with vendors that fail to communicate and then send you rude email when asking about your order and wtf is going on with it. So you don't need the 30 mags? Or do you need them right now? I can tell you this much....If you're looking to flip them, that game is over. Go to ebay. You'll see mags selling for $18-25. If I were you, I'd be having buyers remorse as well. According to the post above, you were only charged for what was shipped and the rest was cancelled. Is that true or not? No it is not true. I was charged the entire 431.75 and am now being refunded the difference. |
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Posted: 12/27/2012 8:33:44 PM EDT
[#27]
Bob...
in response to this email we received today.... "I have no problem waiting for the items to ship as long as it is in stock. Can you tell me if my order number 11201 is in stock and when it will ship? Online it says “backorder”. Thank you." Are you now requesting to cancel your order? As clearly mentioned in a previous post....we have not been able to keep up with emails/phones/orders over the past few weeks, a quick search found this as your most recent reply. |
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Posted: 12/27/2012 8:40:46 PM EDT
[#28]
I just replied to you last email, with more details of the refund etc. Hopefully we are clear and this debate can be put to rest.
Yes, we are more than a week behind on our shipments/email/phone calls, and that is even after bringing in extra hands to help with the load. Not hiding anything here, the current rush can be a double edge sword to small and large dealers alike, sure to be some bad with the good no matter how hard we try. I asure you that you were only charged for the mags that shipped and refunded the rest, and we will continue to do the same for others if we are unable to fullfill their entire quantity. If any other of you have similar backorders that you would like canceled and have sent emails etc, I will continue to monitor this post and respond as time allows. Brian |
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Posted: 12/27/2012 8:43:49 PM EDT
[#29]
This thread makes me think that people are buying shit that they really shouldn't be. If you're gonna try to flip shit, the rule is to be able to own it up front. I don't mean have posession of it....I mean own it.
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Posted: 12/27/2012 8:45:52 PM EDT
[#30]
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Bob... in response to this email we received today.... "I have no problem waiting for the items to ship as long as it is in stock. Can you tell me if my order number 11201 is in stock and when it will ship? Online it says “backorder”. Thank you." Are you now requesting to cancel your order? As clearly mentioned in a previous post....we have not been able to keep up with emails/phones/orders over the past few weeks, a quick search found this as your most recent reply. Yes, as I said and left on the machine. I have no problem waiting as long as my card is not charged until it ships. Why didn't you reply to the emails sent until it was posted here? Or the phone calls? Why are you charging people for back ordered items and then not communicating? Yes, now I want my order cancelled. Thank you. |
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Posted: 12/27/2012 8:51:28 PM EDT
[#31]
It is always real for us when a customer is unsatisfied. We strive to keep every customer smiling....but as they say "in a perfect world"....
We as most others in the industry and struggling to keep up with demand, and when it comes time to prioritize our effort, shipping and receiving becomes paramount and other tasks tend to bring up the rear (email, phone, housekeeping, eating, sleeping, etc). ....back to work.... |
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Posted: 12/27/2012 8:57:11 PM EDT
[#32]
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Bob... in response to this email we received today.... "I have no problem waiting for the items to ship as long as it is in stock. Can you tell me if my order number 11201 is in stock and when it will ship? Online it says “backorder”. Thank you." Are you now requesting to cancel your order? As clearly mentioned in a previous post....we have not been able to keep up with emails/phones/orders over the past few weeks, a quick search found this as your most recent reply. Yes, as I said and left on the machine. I have no problem waiting as long as my card is not charged until it ships. Why didn't you reply to the emails sent until it was posted here? Or the phone calls? Why are you charging people for back ordered items and then not communicating? Yes, now I want my order cancelled. Thank you. If you would take the time to read the above posts, I have clearly answered these questions multiple times. I only found your email after seeing your post here, and I only found this thread as a result of a facebook post from another customer. I still have not had time to listen to voice messages/emails/etc. I will research your order as well, and you will not be charged/refunded for any products that have not shipped already. We had over 200 shipments leave our facility today, many of them partial orders. You will receive automated emails as your order is canceled etc. Anything further? |
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Posted: 12/27/2012 9:07:36 PM EDT
[#33]
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Yes, we are more than a week behind on our shipments/email/phone calls, and that is even after bringing in extra hands to help with the load. Not hiding anything here, the current rush can be a double edge sword to small and large dealers alike, sure to be some bad with the good no matter how hard we try. Brian Brian, I get it. Things are crazy. But a simple Eblast to your customer list with what you said above would go a long, long way to avoiding stuff like this. Good luck. |
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Posted: 12/27/2012 9:13:40 PM EDT
[#34]
Just a suggestion... Quit accepting orders if you can't provide the service needed to process them correctly and expediently.
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Posted: 12/27/2012 9:14:58 PM EDT
[#35]
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Yes, we are more than a week behind on our shipments/email/phone calls, and that is even after bringing in extra hands to help with the load. Not hiding anything here, the current rush can be a double edge sword to small and large dealers alike, sure to be some bad with the good no matter how hard we try. Brian Brian, I get it. Things are crazy. But a simple Eblast to your customer list with what you said above would go a long, long way to avoiding stuff like this. Good luck. Funny you should say that....we have launched multiple eblast to those that ordered mags....here is the context of one that went our on 12/19 others have been sent since...we are working hard to catch up! "WWW.FIREARMSPRO.COM Magazine Order Update Valued Customer, Thank you for your recent magazine order. As always, we are working hard to process and ship orders as quickly as possible. However, we are currently experiencing some delays due to the rapid increase of orders. We will continue to work hard to fulfill orders in a timely manner and we appreciate your patience throughout the process. We have several deliveries of magazines scheduled to arrive throughout the next two weeks and anticipate having sufficient quantity to fulfill all current orders. You will receive tracking information when your order ships as well as backorder notifications if an unexpected shortage arises. Thank you again for your business and continued support. PFI Team |
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Posted: 12/27/2012 9:15:08 PM EDT
[#36]
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It is always real for us when a customer is unsatisfied. We strive to keep every customer smiling....but as they say "in a perfect world".... We as most others in the industry and struggling to keep up with demand, and when it comes time to prioritize our effort, shipping and receiving becomes paramount and other tasks tend to bring up the rear (email, phone, housekeeping, eating, sleeping, etc). ....back to work.... I see a lot of problems with this. As a business owner keeping the customer happy is priority 1. There is no "we strive to keep every customer smiling...but". You opened your business. You wanted to deal with the public. Consumers are what pay your bills and keep your lights on. There is absolutely no reason to go a week without returning calls or emails. Either hire someone to answer the phone, or stop taking orders. All customers want is to know they are being taken care of. And as a business owner you should know there are things like sleep, and eating, that take a back seat to taking care of business. |
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Posted: 12/27/2012 9:25:05 PM EDT
[#37]
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It is always real for us when a customer is unsatisfied. We strive to keep every customer smiling....but as they say "in a perfect world".... We as most others in the industry and struggling to keep up with demand, and when it comes time to prioritize our effort, shipping and receiving becomes paramount and other tasks tend to bring up the rear (email, phone, housekeeping, eating, sleeping, etc). ....back to work.... I see a lot of problems with this. As a business owner keeping the customer happy is priority 1. There is no "we strive to keep every customer smiling...but". You opened your business. You wanted to deal with the public. Consumers are what pay your bills and keep your lights on. There is absolutely no reason to go a week without returning calls or emails. Either hire someone to answer the phone, or stop taking orders. All customers want is to know they are being taken care of. And as a business owner you should know there are things like sleep, and eating, that take a back seat to taking care of business. If you feel the need to critique us, by all means go ahead....I really don't have the time to engage in this trivial debate. Every business owner knows that customers come first...but you also can't prepare for the type of influx our industry has seen in such a short period of time. You forget....I am a customer also, and we too have many phone calls, emails, etc that are still unanswered from vendors, suppliers, who are doing their best to keep product moving. I appreciate your insight, although i'm pretty sure it's intent was not to be constructive... |
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Posted: 12/27/2012 10:08:56 PM EDT
[#38]
Sounds like this was resolved.
There is a no feedback threads in GD rule that is being enforced here. I'm glad everything worked out. |
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Posted: 12/27/2012 10:09:14 PM EDT
[#39]
Feedback thread
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