OK Once again I have to turn to the ARFCOM Army for advice. You guys have always pulled through and I want to handle this one diplomatically.

My daughter and my friend's two kids got into Archery for almost a year now. We have been going to the range and they know all of us by name. Owner of the range can be a little, well... full of himself. He like to cater to the EXPERIENCED bowshooters and he shrugs off the NOT-SO-EXPERIENCED ones. We dumped quite a bit of money there, 4 Bows, countless arrows and accessories and almost every week on Sundays, range time.

Well my friends wife goes and takes her two boys and my girl there today, pay for an hour and a half (anything over 1 hour is full day price) plus targets. After they set up and start shooting, The boy's mom leaves for lunch.

When she gets back all three kids are sitting down at the table and ALL PISSED OFF. What basically happened was a lesson for like 5 kids was scheduled and they never told mom. So when the lessons showed up they told our kids to get out of the way [b]OR[/b] they can shoot from the 5 yard line (Give me a break)

Mom started getting steamed because NO ONE told her that a lesson was scheduled (They even admitted that they screwed up) and they are willing to take off 1/2 the range time NEXT TIME. Not even give her a refund for today.

Here is what I feel are my options:

1. Call them tomorrow and give them a piece of mind and never show up there again.

2. Just not say anything and go to another range and never use them again for anything (Sales or service as well) Then when we bump into them at a tournament (as we usually do) have a competitors shirt on.

3. Write a letter explaining my disgust with the customer service and see what kind of a reply I get.

UNLESS there is another way that any of you can think of.

BTW, the reason why 'mom' stormed out of there pissy and not saying a word is because this woman spits venom if she is mad. She knows that and she didnt want to go overboard.

I like that one... I do that with a car dealership ... 5 car purchases after they screwed me over.

AS far as going to a range for bowshooting (You lucky ass country folk WHO DONT NEED TO GO TO A RANGE!!!!) Its all we have here short of driving the miles.

But us city folk have some advantages over you guys.

When I think of one I will let you know.

Edited bekuz dokter frige kant spel

I would go there and talk to the owner.  It sounds as if he is the one who is at fault, but either way, he needs to be confronted.  I would be firm, but polite, and reiterate exactly what happened, then use the phrase, "It's not like you to conduct business like this, so I wanted to give you a chance to explain, and, hopefully, make it right."  Then shut up and listen.  If he does good, great, he will be ass-kissing nice in the future.  If not, and especially if numerous other customers are present, give him a loud (nonthreatening!) piece of your mind and henceforth tell everyone who will listen of the events.  Give him a chance, in other words, and then, if he is a dick, go to war.  [dracula]