I am less than amused.
I was supposed to get a 2nd Day Air package at work yesterday. They didn't try to deliver it to the main office until after 5:30pm, but the main office was closed. Mind you, their terms of service say that 2nd Day Air stuff is guaranted by the end of the business day. I think 5:40pm is beyond a reasonable end of the business day.
So, I say, fine, I have to be home this morning anyway. The UPS guy usually comes about 10:30am to my apartment, so I'll just redirect the package here. I call to do this last evening. Online tracking indicates that the delivery address has indeed changed.
I sit around here this morning, but UPS doesn't come by 12:30. I run out for an hour to do errands and come back. Nada. I sit here the rest of the afternoon, telecommuting. At 5pm, I check the tracking info just for the heck of it. Delivery. What??? They delivered the package to my office at 4:50pm, and by the time I called the office was closed. I can't get the box until tomorrow because it's locked in the storeroom.
What is the most effective way to complain about this? This kind of BS happens all the time with UPS. I'd say that it's 1 delivery in 3 that [b]doesn't[/b] get screwed up somehow. I would prefer to never receive things via UPS, but that's all some senders will use.