who here works for earthlink tech support?

[ARCHIVED THREAD] - who here works for earthlink tech support?

Posted: 5/31/2002 1:24:03 PM EDT

need some help and i remember someone here works for them. got a problem i can't fix and i have played stump the tech twice so far with no help.

mike

Posted: 5/31/2002 1:25:33 PM EDT

[#1]

Right here brother

Posted: 5/31/2002 1:34:07 PM EDT

[#2]

if you are at work and have a direct number can i call you?

here is my problem.
Running XP on a home built 733 intel PIII box. US robotics sportster 56k modem on dialup.

Modem dials and connects. Average 49-50k. Browser pages load EXTREAMLY slowly on all sights. Watching my connection i see BIG delays in data transfer into my modem.
Email typically will not download. Almost always i get a timeout error from the pop. My wifes PC does not have the email timeouts but does load very slowly as well. 733 HP running ME.

I have verfied my phone lines and even reloaded my PC thinking XP was giving me problems. I have had similar problems on and off for the last 2 years but they always seemed to go away after a few weeks. . I have called support twice over the last few months and can't seem to get past 1st level support and they are stumped.

any ideas?

mike

Posted: 5/31/2002 1:35:24 PM EDT

[#3]

Here is the error outlook express gives me:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.mindspring.com', Server: 'mail.mindspring.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Posted: 5/31/2002 1:55:11 PM EDT

[#4]

T_B_S....my friend,can I call you my friend? When you get your 'puter straightened out......if your still up to do the exchange thingie email me.[:D]......NY...and home saftly?

Posted: 5/31/2002 1:58:24 PM EDT

[#5]

dnra
hey just tried to email you check you IM. I used the email address on your profile and it bounced.

Posted: 5/31/2002 2:02:31 PM EDT

[#6]

I'm going to be calling you shortly, you live in alabama right?

Posted: 5/31/2002 2:06:24 PM EDT

[#7]

yep i will IM you my phone number. not sure if the correct home number is on file with you guys or not.

mike

Posted: 5/31/2002 2:10:59 PM EDT

[#8]

I do a different type of job....but I asked my best source on this issue and he said:

Follow these instructions and paste that init string you see below in the last step....

control panels
Phone and modems
go to modems tab
properties button
advance tab
modem initialization commands
AT&F1S15=128

v42 is the compression protocol built into the modem you have, it very typically fails on US robotics (Especially sportsters)

Causes packet loss, connectivity issues and browsing issues....

If that doesnt help, I wont be back to work until next week, not at work now...but you can call me or email me at [email protected]

We'll get a level 2 for you if this doesnt work!

Posted: 5/31/2002 2:16:20 PM EDT

[#9]

THANKS!!

i will give this a try. if it doesn't work i will let you know. I'm in no hurry.

mike

Posted: 5/31/2002 2:17:44 PM EDT

[#10]

[b]Port: 110[/b] is your incoming email server!

Go to tools, accounts, mail tab, properties!

INCOMING MAIL SERVER: pop.mindspring.com....seems like you may have "mail.mindspring.com" in there!!

Also, [b]"QOS packet scheduler"[/b] -which sends packets back to msoft... in your O/S (network option) if its enabled,(may cause latency) you have to take it out if it's greyed out (Should be) then the only one we know of that can disable it is microsoft...they monitor usage with it...

Posted: 5/31/2002 2:18:18 PM EDT

[#11]

I hope you got that last post

Posted: 5/31/2002 2:20:06 PM EDT

[#12]

Quoted:
Here is the error outlook express gives me:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.mindspring.com', [b]Server: 'mail.mindspring.com'[/b] THIS IS THE OUTGOING MAIL SERVER, Protocol: POP3, Port: 110 [b]INCOMING PORT[/b], Secure(SSL): No, Error Number: 0x800CCC0F

View Quote

Posted: 5/31/2002 2:34:09 PM EDT

[#13]

Unable to logon to the server using Secure Password Authentication. Account: 'pop.mindspring.com', Server: 'pop.mindspring.com', Protocol: POP3, Server Response: '-ERR unimplemented', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC18

got this after changing incoming mail server to pop.mindspring.com . tech support gave me the mail.mindspring.com awhile back. it sometimes works sometims gives me an error.

Posted: 5/31/2002 2:37:02 PM EDT

[#14]

whhooooops disregard the error i had secure logon checked for some reason it's connecting now

Posted: 5/31/2002 2:40:41 PM EDT

[#15]

ok uninstalled qos
added the modem string

Pages are loading faster when data is recieved. I still seem to be getting lags in recieve time from the server. By lags i means 5+ seconds of no data followed by a bust of about 1-2 seconds.

Still getting the timeout error on email using pop.mindspring.com

Posted: 5/31/2002 2:42:03 PM EDT

[#16]

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.mindspring.com', Server: 'pop.mindspring.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Posted: 5/31/2002 3:27:20 PM EDT

[#17]

Do this:

OE, go to tools, accounts, mail tab, and remove your account.

Then hit "Add, mail" from the accounts window.

Type your name, hit next
type your email addy, next
type in "pop.mindspring.com" for the incoming server

type in "mail.mindspring.com" for the outgoing server.
hit next

account name is fine, leave it be,

type in yer password

hit next and finish.

If you've already done this then disregard:

the reason I want you to recreate the account is because sometimes a corrupted account will screw it up unless you recreate it...

If you recreate the account, you do NOT want to use SPA.

Tell me what happens next through email....going to open mine now.

[ARCHIVED THREAD] - who here works for earthlink tech support?

General » General Discussion

Win a FREE Membership!

Sign up for the ARFCOM weekly newsletter and be entered to win a free ARFCOM membership. One new winner* is announced every week!

You will receive an email every Friday morning featuring the latest chatter from the hottest topics, breaking news surrounding legislation, as well as exclusive deals only available to ARFCOM email subscribers.

Warning

Confirm Action

About AR15.COM

Stay Connected

Newsletter

Contact Us