my dad unfortunatley bought a gateway from officedepot about 9 months ago.    from the beginning he had wireless problems with the laptop.  it would never stay connected.  in the mean time i got him a linksys pcmcia N card he could use untill i could get it replaced for him

i called,  we are sorry sir your unit is out of warranty.    well maam i have the reciept showing it was purchased 8-24-2007.    im looking right at it.    well sir my computer screeen says it NOT.    

so they let us fax the receipt to them for 'proof"   so 3 days later i call (when they said to call)  sir your unit is out of warranty.    well no sh*t  thats what you said last time  we have faxed the receipt to you guys.   well we haven't received it. you will need to fax it again  

another 4 days go by i come back and call again.   i read him the serial number,  YES it looks like your serial number is in warranty..   it also shows we received it twice........  God i was so pissed  

i im talking to this script reader.  telling him what i've done.   turned the system off taken the battery out.  reseated the card.   reinstalled the network card driver.   finally we REPLACED it with a pcmcia card and it WORKS FINE.     well he asks me what device manager looks like.   it says the card is working fine.....  he says well that solves it  the card is working.      he says have you added any new componenets or software etc etc.  by this time im pretty much pissed beyond belief.     i said sir i've been working on computers for 8+ years and the card is bad......  finally something clicked in his mush brain.    

so he says give me a minute to fill out the paper work.   he says SIR we are going to send you a box for you to send the unit back to us for repair.....   i said for a friking network card??  he said YES for warranty you send it to us.   we do not just send out wireless cards anymore.   i asked him what they send out.    well let see,  ram, harddrives, cdroms, modems...   again   im flaming HOT again.    i said SIR your relize two screws and the wireless card pops out right?   he didn't care

you get the point.    never again will those retards get my OR My dads money.....

sigh

so we shipped the laptop off last week.  i wrote up a little info on the laptop,  the problems we were having, and how to contact me with questions. (i put it under all users and the startup folder)  so whatever user that popped up microsoft word opened up and they word document would open automatically........

 we get the laptop back.   the sheet says.     no Complaint found  

then down below it says...    screen scratched,  bezel scratched.   we looked it over and found NOTHING scratched.

and of course the computer failed within 45 minutes of getting it back