I have been finding this service to be intermittently slow and even having service drop-outs multiple times a day. At first I thought it was my router or modem, but both have been changed without fixing the problem. Has anyone else around here had this problem ? Does anyone know what might be causing this problem ?

I have Cox in southern Scottsdale. When I first got it I had drop outs every 0.5-7 minutes. After changing some things on my Wifi-router I have had absolutely no problems.

East Valley Cox service has almost always been like this for me. TV, phone and internet. Reason? No viable competition - I feel Qwest hardly counts as reliable.

What are your modem signal levels?

http://192.168.100.1/signal.html

I use this board to see if Cox is being Cocks.

DSL reports for Cox AZ

Connection closed by remote server

You tried to access the address http://192.168.100.1/signal.html, which is currently unavailable. Please make sure that the web address (URL) is correctly spelled and punctuated, then try reloading the page.
Make sure your Internet connection is active and check whether other applications that rely on the same connection are working.
Check that the setup of any Internet security software is correct and does not interfere with ordinary web browsing.
If you are behind a firewall on a Local Area Network and think this may be causing problems, talk to your systems administrator.
Try pressing the F12 key on your keyboard and disabling proxy servers, unless you know that you are required to use a proxy to connect to the Internet. Reload the page.

The modem signal page is up and operational. It's on your side.

Yeah, if you're not already registered there, do so and IM one of the Cox reps. I've got help that way several times.

http://192.168.100.1 works on my Linksys modem. Then I have to select "Connections" to see the actual signal values.

I've also used a program called "Ping Plotter" to document a bad signal upstream from me. When the signal drops out at a 10.x.x.x  hop 5 sites upstream from me, it's not time to roll a truck to check *my* wiring! I think there used to be a free version. Point it at someone who responds to pings, like Yahoo, and see if you can tell when or where the signal dies.

DownstreamValue
Frequency843000000 Hz
Signal To Noise Ratio39.1 dB
Power Level7.1 dBmV

UpstreamValue
Channel ID2
Frequency37800000 Hz
Power38.7 dBmV

i had that here in chandler a couple months ago. It went on for two weeks straight. I called throwing a fucking tantrum once i got bumed off during a currency trade before i could set my OCO orders . When i fainally got back on I had lost over a hundred dollars on the trade and I almost killed the guy over the telephone and he got me someone more important who told me there was physical problems with the connection and the techs were working on it and it should be fine in a few days.



Been fine ever since.

I had a horrible problem with massive packet loss around 6-8pm when I first got stationed here... Called up Cox 3 times and finally they got the idea that it wasn't my house but was a larger problem... They still came out and ran a direct line from the modem to the transfer box outside, bypassing all of the wiring inside the house. Helped a little bit, but it really helped when they did a minor upgrade to the area.

The levels are fine. I'd PM one of the Cox techs at http://www.dslreports.com/forum/coxhsi, give them a general description, and let them nose around.