A couple of years back I bought an M82 that wouldn't cycle anything, case would just stick in the chamber. Long story short, the chamber was so rough, it wouldn't release fired brass. I called "customer service" assuming that they'd be so embarrassed about allowing an $8k gun to leave their doors not functioning that they'd happily make sure I was taken care of. They wanted me to send the rifle back on my dime ($100 + insured). They assured me that I'd have my rifle back within 10 days and promised that they'd more than cover the shipping costs with freebies. Sooo.....
Two months later after a pile of phone calls, usually informing me that my rifle had to be ignored to "take care of our military boys" (you'd be an asshole to argue with that), I got the rifle back with a polished chamber. They did include a hat and a bottle of lube (lol) to cover the shipping. I had to call again to request that they take their hat and lube back and just reimburse me for shipping to which they just sent me a magazine to shut me up. Really disappointing experience.