User Panel
User Panel
User Panel
|
Posted: 6/14/2019 8:39:00 AM EDT
[#1]
Quote HistoryQuoted:
Maybe I missed it, but did OP contact CS other than just the email where he received the canned response? Personally , I would have called and explained the situation and let them know I expected a pre-paid label for the 2nd trip back Paying for shipping the first time isn't something I would get worked up over, I've sent 3 different firearm related products from 3 different manufacturers in for repair in the last fee weeks and paid shipping every time. The real issue is the fact that two silencer have had the same problem more than once. Based on what @Green0 said it’s two out of thousands. I’m just lucky I guess since I got those two. |
|
|
|
Posted: 6/14/2019 8:46:33 AM EDT
[#2]
Anyone want to buy some GA mounts? Barely used, probably not broken.
|
|
|
|
Posted: 6/14/2019 8:56:12 AM EDT
[#3]
Sorry to hear. It’s now a matter of principle. First time, sure. Second time, nope. It’s just a damn shipping label. The “it’s not my department” response doesn’t fly here. He just needs to stick his head out of the office and yell to the CS dept to handle this right or “what’s the sign-on to fedex/ups/usps so I can send a label for a customer” is all that is needed. I’m sure you’ll get a note with a code for 20% off an accessory with your can as an “sorry for your inconvenience”.
|
|
|
|
Posted: 6/14/2019 9:04:58 AM EDT
[#4]
Quote HistoryQuoted: I know exactly how I'm going to keep from having a problem with a Griffin can: by not making the mistake of buying one in the first place. What a horrible response. |
|
|
|
Posted: 6/14/2019 9:10:28 AM EDT
[#5]
Quote HistoryQuoted:
I didn’t call. It’s not really about the shipping cost on its own. I didn’t make a big stink over it but it’s relevant to the topic and something worth sharing with folks here. If you want GA to cover shipping you’ll have to ask bc they won’t offer. The real issue is the fact that two silencer have had the same problem more than once. Based on what @Green0 said it’s two out of thousands. I’m just lucky I guess since I got those two. |
|
|
|
Posted: 6/14/2019 9:24:43 AM EDT
[#6]
Quote HistoryQuoted:
The real issue is the fact that two silencer have had the same problem more than once. Based on what @Green0 said it’s two out of thousands. I’m just lucky I guess since I got those two. |
|
|
|
Posted: 6/14/2019 9:55:25 AM EDT
[#7]
@10mm_
|
|
|
|
Posted: 6/14/2019 10:40:15 AM EDT
[#8]
Quote HistoryQuoted: Out of the thousands that have been produced how many are still sitting at dealers pending approval or even been sold yet? Once you start looking at it that way I bet less than 1k are even in the wild. Probably closer to hundreds. |
|
|
|
Posted: 6/14/2019 12:10:58 PM EDT
[#9]
Quote HistoryQuoted:
@10mm_ |
|
|
|
Posted: 6/14/2019 1:46:27 PM EDT
[#10]
Quote HistoryQuoted:
I was told to send them for inspection, same as I was the first time. I didn’t contact them after that. Shipping with insurance ain’t cheap on $2k worth of broken silencers but is what it is. I’ll take the bath on shipping and chalk this up to a life lesson. Obviously their canned CS reply is substandard. Give them a little bit of “you gon’ learn today!” Not sure what’s happened to Griffin’s CS....growing pains and all that maybe? I bought a SNACH very early on and THEY contacted ME and despite my spring not having a problem, they sent me a new one with a different tension because of some potential problem they found out about after product roll out. That kind of proactive attitude needs to be found in the back of the supply closet, quickly. |
|
|
|
Posted: 6/14/2019 1:47:13 PM EDT
[#11]
This response is probably going to stir up some shit...
Last year had a relatively minor issue with my AAC Tirant, and AAC bent over backwards to get it taken care of from the moment I contacted them, to include shipping... |
|
|
|
Posted: 6/14/2019 1:59:53 PM EDT
[#12]
Quote HistoryQuoted:
This response is probably going to stir up some shit... Last year had a relatively minor issue with my AAC Tirant, and AAC bent over backwards to get it taken care of from the moment I contacted them, to include shipping... |
|
|
|
Posted: 6/14/2019 2:18:25 PM EDT
[#13]
Maybe I missed it, but did they ever say what the issue was?
|
|
|
|
Posted: 6/14/2019 2:29:45 PM EDT
[#14]
Quote HistoryQuoted:
Maybe I missed it, but did they ever say what the issue was? |
|
|
|
Posted: 6/14/2019 2:40:26 PM EDT
[#15]
Quote HistoryQuoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. |
|
|
|
Posted: 6/14/2019 3:55:17 PM EDT
[#16]
Quote HistoryQuoted: Nope. Just "repaired it" and sent it back almost 3 weeks after receiving it. |
|
|
|
Posted: 6/14/2019 4:07:10 PM EDT
[#17]
Quote HistoryQuoted:
Say customer service one more time. Quote HistoryQuoted:
Quoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. 
|
|
|
|
Posted: 6/14/2019 4:15:57 PM EDT
[#18]
Quote HistoryQuoted: Say customer service one more time. |
|
|
|
Posted: 6/14/2019 4:25:40 PM EDT
[#19]
Quote HistoryQuoted: Out of the thousands that have been produced how many are still sitting at dealers pending approval or even been sold yet? Once you start looking at it that way I bet less than 1k are even in the wild. Probably closer to hundreds. |
|
|
|
Posted: 6/14/2019 4:29:54 PM EDT
[#20]
Quote HistoryQuoted:
That sucks. My Griffin cans have been perfect. Hopefully this is a small bump in the road and not a sign of things to come. However, given that most consumers don't live in fleet-level product pools, reality doesn't matter and perception on forums likely can have a disproportionate impact on sales. Statistics is no comfort when you are the outlier and consumers don't like becoming inventory in a standardized customer service process. A good marketing engineer would add a rattle-feature to every product and declare it a dynamic acoustic inertia modulator and carry on... |
|
|
|
Posted: 6/14/2019 4:30:07 PM EDT
[#21]
Quote HistoryQuoted: My concern would be if there was a bad run. |
|
|
|
Posted: 6/14/2019 4:46:36 PM EDT
[#22]
Quote HistoryQuoted: Would be nice for the 2 whos same model cans that are rattling contact each other and see how far there serials are apart. |
|
|
|
Posted: 6/14/2019 4:50:49 PM EDT
[#23]
Quote HistoryQuoted: Counting the OP, there is a total of three members with issues. SO are we dealing with a total of 4 cans or 3 cans? |
|
|
|
Posted: 6/14/2019 4:54:17 PM EDT
[#24]
Looks like 4.
|
|
|
|
Posted: 6/14/2019 4:55:27 PM EDT
[#25]
Quote HistoryQuoted: Would be nice for the 2 whos same model cans that are rattling contact each other and see how far there serials are apart. |
|
|
|
Posted: 6/14/2019 5:14:55 PM EDT
[#26]
Quote HistoryQuoted:
Say customer service one more time. Quote HistoryQuoted:
Quoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. 
|
|
|
|
Posted: 6/14/2019 5:16:50 PM EDT
[#27]
Quote HistoryQuoted:
Would be nice for the 2 whos same model cans that are rattling contact each other and see how far there serials are apart. Quote HistoryQuoted:
Quoted: My concern would be if there was a bad run. At a certain point the manufacturer will want to blame the customer(ammo, upper, firing schedule, gender ) if it’s truly two cans from the same customer (discounting the other two posters) out of “thousands” of samples
|
|
|
|
Posted: 6/14/2019 5:21:28 PM EDT
[#28]
Geez, that is one of the worst responses from a business I've ever read. Seems they dont have many product problems, so they dont really have any plan to handle them. And being OP has two cans with problems out of thousands they've made, well his problems can't really be expected to be taken seriously now , can they?
Of course that's not the customer service guy's response, just the customer relations guy 
|
|
|
|
Posted: 6/14/2019 5:51:56 PM EDT
[#29]
Quote HistoryQuoted:
Maybe I missed it, but did OP contact CS other than just the email where he received the canned response? Personally , I would have called and explained the situation and let them know I expected a pre-paid label for the 2nd trip back Paying for shipping the first time isn't something I would get worked up over, I've sent 3 different firearm related products from 3 different manufacturers in for repair in the last fee weeks and paid shipping every time. Plus, I have a hard time believing that Griffin missed all of those @ mentions in the thread and I also have a hard time believing that Griffin is so large of a company that CS never speaks with the company owners. Bear in mind, I posted here a while back ago saying in essence that eating the shipping cost the first time isn’t anything to get worked up over. |
|
|
|
Posted: 6/14/2019 5:52:59 PM EDT
[#30]
Quote HistoryQuoted:
Geez, that is one of the worst responses from a business I've ever read. Seems they dont have many product problems, so they dont really have any plan to handle them. And being OP has two cans with problems out of thousands they've made, well his problems can't really be expected to be taken seriously now , can they? Of course that's not the customer service guy's response, just the customer relations guy 
|
|
|
|
Posted: 6/14/2019 7:05:47 PM EDT
[#31]
Quote HistoryQuoted:
....You didn’t reply and say hey wait, y’all need to foot the bill? You CAN stick up for yourself and asked for answers and all that. Obviously their canned CS reply is substandard. Give them a little bit of “you gon’ learn today!” It would be best for the company to offer up the help quickly and freely, but if they don't think of it, following up with a reasonable tone and demands isn't out of line. |
|
|
|
Posted: 6/14/2019 8:23:13 PM EDT
[#32]
Quote HistoryQuoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. |
|
|
|
Posted: 6/14/2019 8:33:30 PM EDT
[#33]
Quote HistoryQuoted: I agree on the first time he paid for shipping...but the problem reoccurring and how Griffin ignored it here, plus the second time paying for shipping...I wouldn't be happy. Plus, I have a hard time believing that Griffin missed all of those @ mentions in the thread and I also have a hard time believing that Griffin is so large of a company that CS never speaks with the company owners. Bear in mind, I posted here a while back ago saying in essence that eating the shipping cost the first time isn't anything to get worked up over.
|
|
|
|
Posted: 6/14/2019 8:44:58 PM EDT
[#34]
Quote HistoryQuoted:
Are they both mod4? At a certain point the manufacturer will want to blame the customer(ammo, upper, firing schedule, gender ) if it’s truly two cans from the same customer (discounting the other two posters) out of “thousands” of samples |
|
|
|
Posted: 6/14/2019 8:46:50 PM EDT
[#35]
Quote HistoryQuoted:
That would be my interest.. what's the serial numbers of the effected cans. Quote HistoryQuoted:
Quoted: Would be nice for the 2 whos same model cans that are rattling contact each other and see how far there serials are apart. Recce 5 - 16XX Recce 7 - 23XX |
|
|
|
Posted: 6/14/2019 8:56:09 PM EDT
[#36]
Been a while since I peeked in on this thread. I was one of the folks that had a rattl’n Recce. My experience was pretty good. Pretty decent turn around. I have put a few hundred rounds through it since the repair and everything is as it should be.
It does make me loose a bit of confidence after hearing how this thread has developed. Mine is a Mod 4. REC5-16xx |
|
|
|
Posted: 6/14/2019 9:07:24 PM EDT
[#37]
Quote HistoryQuoted:
Been a while since I peeked in on this thread. I was one of the folks that had a rattl’n Recce. My experience was pretty good. Pretty decent turn around. I have put a few hundred rounds through it since the repair and everything is as it should be. It does make me loose a bit of confidence after hearing how this thread has developed. Mine is a Mod 4. REC5-16xx |
|
|
|
Posted: 6/14/2019 11:17:41 PM EDT
[#38]
Quote HistoryQuoted: Mine: Recce 5 - 16XX Recce 7 - 23XX |
|
|
|
Posted: 6/14/2019 11:38:35 PM EDT
[#39]
Quote HistoryQuoted:
Been a while since I peeked in on this thread. I was one of the folks that had a rattl’n Recce. My experience was pretty good. Pretty decent turn around. I have put a few hundred rounds through it since the repair and everything is as it should be. It does make me loose a bit of confidence after hearing how this thread has developed. Mine is a Mod 4. REC5-16xx |
|
|
|
Posted: 6/15/2019 8:45:02 AM EDT
[#40]
Quote HistoryQuoted:
My Recce 7 serial is 15xx bought 08/2017. Several have made it into the wild since buying mine then |
|
|
|
Posted: 6/15/2019 1:53:02 PM EDT
[#41]
Quote HistoryQuoted:
It’s a Mod4? I’m not sure when the mod change happened. |
|
|
|
Posted: 6/15/2019 2:58:03 PM EDT
[#42]
No they did not. When I spoke to the guy on the phone; they called to let me know it was shipping back. I inquired about what the issue might have been. He explained that he didn’t have that information but knew it wasn’t anything I had done wrong. I left it at that.
|
|
|
|
Posted: 6/15/2019 9:29:56 PM EDT
[#43]
Quote HistoryQuoted: They had pictures on their Instagram of the new Recce 5 Mod 4 in February 2017. It wasn’t a product unveiling, just a production picture, and @Green0 said in a post in April 2017 that he didn’t think any Mod 3s were shipping out at that point due to the new Mod 4 being out so it’s been a solid two years and change |
|
|
|
Posted: 6/17/2019 12:05:20 PM EDT
[#44]
Quote HistoryQuoted:
So, to be clear, you have a customer service CF posted on one of the biggest gun forums on the internet, and you can’t get up, walk across the office, and talk to the customer service manager BEFORE posting for the first time on PAGE 3? After being tagged a half dozen times or so? Zero chance that I’ll be buying Griffin anything in the future. Quote HistoryQuoted:
Quoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. |
|
|
|
Posted: 6/17/2019 5:26:38 PM EDT
[#45]
It’s Monday and was curious if anything positive came of this?
|
|
|
|
Posted: 6/17/2019 8:59:28 PM EDT
[#46]
Quote HistoryQuoted:
It’s Monday and was curious if anything positive came of this? |
|
|
|
Posted: 6/17/2019 10:00:55 PM EDT
[#47]
Not impressed by GA's customer service here. Especially when a company acts annoyed by someone sending back a defective product.
But in a situation like this, I would pick up the phone and call to tell them the problem. Sending an email with no confrontation ensures their CS monkeys are going to give a passive and lazy response because there is no human being talking in their ear. |
|
|
|
Posted: 6/17/2019 10:24:00 PM EDT
[#48]
Quote HistoryQuoted:
Not impressed by GA's customer service here. Especially when a company acts annoyed by someone sending back a defective product. But in a situation like this, I would pick up the phone and call to tell them the problem. Sending an email with no confrontation ensures their CS monkeys are going to give a passive and lazy response because there is no human being talking in their ear. |
|
|
|
Posted: 6/17/2019 10:36:55 PM EDT
[#49]
Every Friday the owners get on IG for a live feed chat. Would be a nice time to bring it up and see what they have to say about it. Would be hard to ignore 5-6 guys asking the same question out of 20ppl watching.
|
|
|
|
Posted: 6/17/2019 11:22:49 PM EDT
[#50]
Quote HistoryQuoted:
Every Friday the owners get on IG for a live feed chat. Would be a nice time to bring it up and see what they have to say about it. Would be hard to ignore 5-6 guys asking the same question out of 20ppl watching. |
|
|
Win a FREE Membership!
Sign up for the ARFCOM weekly newsletter and be entered to win a free ARFCOM membership. One new winner* is announced every week!
You will receive an email every Friday morning featuring the latest chatter from the hottest topics, breaking news surrounding legislation, as well as exclusive deals only available to ARFCOM email subscribers.
AR15.COM is the world's largest firearm community and is a gathering place for firearm enthusiasts of all types.
From hunters and military members, to competition shooters and general firearm enthusiasts, we welcome anyone who values and respects the way of the firearm.
Subscribe to our monthly Newsletter to receive firearm news, product discounts from your favorite Industry Partners, and more.
Copyright © 1996-2024 AR15.COM LLC. All Rights Reserved.
Any use of this content without express written consent is prohibited.
AR15.Com reserves the right to overwrite or replace any affiliate, commercial, or monetizable links, posted by users, with our own.
