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Posted: 6/13/2019 12:42:37 PM EDT
[#1]
Ran out and bought a strap wrench and got the Recce 7 off. Definitely some noise in there. I guess I am sending both back...again.
Interesting that they both seem to sound the same as they did the first time. It really seems like it was the repair that failed. Major buyers remorse right now. |
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Posted: 6/13/2019 12:58:38 PM EDT
[#2]
Quote HistoryQuoted:
Ran out and bought a strap wrench and got the Recce 7 off. Definitely some noise in there. I guess I am sending both back...again. Interesting that they both seem to sound the same as they did the first time. It really seems like it was the repair that failed. Major buyers remorse right now. |
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Posted: 6/13/2019 1:31:00 PM EDT
[#3]
Tag for updates
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Posted: 6/13/2019 2:50:39 PM EDT
[#4]
Damn. That's discouraging.
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Posted: 6/13/2019 3:28:52 PM EDT
[#5]
Even an abundantly reasonable person would be getting irritated by now. Tag for updates, threads like these help to make or break reputations.
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Posted: 6/13/2019 3:32:08 PM EDT
[#6]
Quote HistoryQuoted: Maybe we should try baiting them with a Q product announcement or a new Kevin Brittingham mug shot. Im sure they would rush in to sh*t post on something like that within seconds.  
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Posted: 6/13/2019 4:19:48 PM EDT
[#7]
Quote HistoryQuoted:
Or they’d prolly react with a new product line to bait Q Quote HistoryQuoted:
Quoted: Maybe we should try baiting them with a Q product announcement or a new Kevin Brittingham mug shot. Im sure they would rush in to sh*t post on something like that within seconds. 
Seriously though, in these times, it really sucks to see any suppressor manufacturer having issues, but with wait times now I'm more bummed for us consumers. We can all take our money elsewhere and get satisfaction in, oh, maybe 9-14 months. Sigh.... |
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Posted: 6/13/2019 4:20:42 PM EDT
[#8]
Anything via Instagram/email?
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Posted: 6/13/2019 4:23:45 PM EDT
[#9]
Quote HistoryQuoted:
Anything via Instagram/email? |
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Posted: 6/13/2019 4:27:48 PM EDT
[#10]
Quote HistoryQuoted:
Even an abundantly reasonable person would be getting irritated by now. Tag for updates, threads like these help to make or break reputations. |
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Posted: 6/13/2019 4:30:26 PM EDT
[#11]
I'd also be ticked that I wasn't told the nature of the problem and the repairs made.
Didn't another member have a similar issue? |
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Posted: 6/13/2019 4:35:27 PM EDT
[#12]
Quote HistoryQuoted:
Seriously though, in these times, it really sucks to see any suppressor manufacturer having issues, but with wait times now I'm more bummed for us consumers. We can all take our money elsewhere and get satisfaction in, oh, maybe 9-14 months. Sigh.... |
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Posted: 6/13/2019 4:42:34 PM EDT
[#13]
Quote HistoryQuoted:
I'd also be ticked that I wasn't told the nature of the problem and the repairs made. Didn't another member have a similar issue? |
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Posted: 6/13/2019 5:00:35 PM EDT
[#14]
Quote HistoryQuoted:
Yes, I think it was mzevanb1396 Quote HistoryQuoted:
Quoted:
I'd also be ticked that I wasn't told the nature of the problem and the repairs made. Didn't another member have a similar issue? |
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Posted: 6/13/2019 5:04:41 PM EDT
[#15]
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Posted: 6/13/2019 5:07:32 PM EDT
[#16]
Quote HistoryQuoted:
Bored at work... https://www.AR15.Com/media/mediaFiles/184182/60B2877C-1113-4812-B700-AAAF2632B9F8_png-978712.JPG 
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Posted: 6/13/2019 5:07:52 PM EDT
[#17]
Quote HistoryQuoted:
Bored at work... https://www.AR15.Com/media/mediaFiles/184182/60B2877C-1113-4812-B700-AAAF2632B9F8_png-978712.JPG 
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Posted: 6/13/2019 5:20:57 PM EDT
[#18]
Quote HistoryQuoted:
Bored at work... https://www.AR15.Com/media/mediaFiles/184182/60B2877C-1113-4812-B700-AAAF2632B9F8_png-978712.JPG |
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Posted: 6/13/2019 5:28:14 PM EDT
[#19]
Quote HistoryQuoted:
El oh el Quote HistoryQuoted:
Quoted:
Bored at work... https://www.AR15.Com/media/mediaFiles/184182/60B2877C-1113-4812-B700-AAAF2632B9F8_png-978712.JPG |
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Posted: 6/13/2019 5:56:36 PM EDT
[#20]
Quote HistoryQuoted:
Yes, I think it was mzevanb1396 Quote HistoryQuoted:
Quoted:
I'd also be ticked that I wasn't told the nature of the problem and the repairs made. Didn't another member have a similar issue? |
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Posted: 6/13/2019 6:19:13 PM EDT
[#21]
Quote HistoryQuoted: Another member is debating canceling his Recce 5 order. |
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Posted: 6/13/2019 6:29:02 PM EDT
[#22]
Definitely great suppressors when they don’t fail.
Having a good product is only half the battle. Since these items are lifetime purchases, GREAT CS is needed, no exceptions. Pretty much just like anything else out there. I’m not a fan of GA CS but do like their stuff. Because of this, I won’t buy anymore of their products. Those explorr cans seem like they will be fantastic cans, I just need the company to do a bit more in taking care of the customer. |
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Posted: 6/13/2019 6:35:43 PM EDT
[#23]
Quote HistoryQuoted:
Definitely great suppressors when they don’t fail. Having a good product is only half the battle. Since these items are lifetime purchases, GREAT CS is needed, no exceptions. Pretty much just like anything else out there. I’m not a fan of GA CS but do like their stuff. Because of this, I won’t buy anymore of their products. Those explorr cans seem like they will be fantastic cans, I just need the company to do a bit more in taking care of the customer. |
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Posted: 6/13/2019 6:41:36 PM EDT
[#24]
Quote HistoryQuoted:
You make a good point about being lifetime purchases. It's not like reselling a lightly used upper or something. The cost/benefit isn't there. Quote HistoryQuoted:
Quoted:
Definitely great suppressors when they don’t fail. Having a good product is only half the battle. Since these items are lifetime purchases, GREAT CS is needed, no exceptions. Pretty much just like anything else out there. I’m not a fan of GA CS but do like their stuff. Because of this, I won’t buy anymore of their products. Those explorr cans seem like they will be fantastic cans, I just need the company to do a bit more in taking care of the customer. I wonder how much longer @green0 or @griffinarmament is going to let this thread go. Pitchforks and gasoline for the dumpster have already been handed out. Matches are next. ?? |
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Posted: 6/13/2019 7:09:32 PM EDT
[#25]
The Explorr was on my buy list, but I'd hate to wait a year and find out I got a lemon.
GA needs to identify the problem with Recce's, let the public know what they found, they extent of it, what they're doing to rectify it, and insure it doesn't reoccur with that line and other lines. It's likely a limited issue, but fixing someone's suppressor and not giving any details about the repair doesn't instill confidence. Especially when the repair doesn't work. |
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Posted: 6/13/2019 7:12:27 PM EDT
[#26]
Does it say front towards Arabs on it or is that extra now
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Posted: 6/13/2019 7:23:41 PM EDT
[#27]
This is making me second guess ever using my recce 5 again, thank god my turbo should be out of jail in the near future
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Posted: 6/13/2019 7:38:32 PM EDT
[#28]
Quote HistoryQuoted:
Another member is debating canceling his Recce 5 order. Quote HistoryQuoted:
Quoted:
Quoted:
I'd also be ticked that I wasn't told the nature of the problem and the repairs made. Didn't another member have a similar issue? Either way, I may end up going with a Saker... 
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Posted: 6/13/2019 7:40:15 PM EDT
[#29]
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved.
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Posted: 6/13/2019 8:00:21 PM EDT
[#30]
Quote HistoryQuoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. |
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Posted: 6/13/2019 8:15:42 PM EDT
[#31]
Quote HistoryQuoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. |
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Posted: 6/13/2019 8:37:54 PM EDT
[#32]
Quote HistoryQuoted:
Well, I feel better now. Quote HistoryQuoted:
Quoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. |
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Posted: 6/13/2019 8:38:55 PM EDT
[#33]
Quote HistoryQuoted:
I'll say this, other than this current issue I do like the can. I'm not sure how I'd feel if I'd found this thread at the time of my purchase but I can't go back so hopefully they can fix them properly this next time. Since I woke up this morning, I swear I've probably asked myself, "both of them, two times, after less than 100 rounds?" about 100 times. OP maybe I missed it but have you contacted their CS again? What are they saying? |
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Posted: 6/13/2019 8:52:39 PM EDT
[#34]
Glad to see GA finally responded, but as a GA Alpha owner who is all in on taper mounts, so $1500+ invested, the response is not too reassuring. Working for a large multinational manufacturer, I completely understand the different departments, but I also know how to get our CS team to jump on a consumer issue to get it resolved satisfactorily. When CS isn't cutting it and their level of service is beginning to cause damage to the brand, it's time for anyone to step in, for the company's sake.
A consumer should NEVER have to spend a penny to have a product serviced/replaced under warranty. All expenses related to warranty are the responsibility of the manufacturer and are built into the cost of said product. They may allocate $5 from every unit sold to warranty and 98% have no issues whatsoever, but the other 2% may be $80-400 each, so on average they're all covered. I hope the OP gets taken care of once and for all! I also hope he gets a couple free mounts for the the expense and hassle. |
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Posted: 6/13/2019 10:24:53 PM EDT
[#35]
Quote HistoryQuoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. |
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Posted: 6/13/2019 10:42:27 PM EDT
[#36]
Quote HistoryQuoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. What a horrible response. |
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Posted: 6/13/2019 10:45:39 PM EDT
[#37]
Quote HistoryQuoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. Seems like whenever it's been a while and I begin to think I should maybe consider GA for my next purchase, Green0 shows up and kicks that can down the road. |
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Posted: 6/13/2019 10:51:52 PM EDT
[#38]
Uninspiring.
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Posted: 6/13/2019 10:54:36 PM EDT
[#39]
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Posted: 6/13/2019 10:58:26 PM EDT
[#40]
Quote HistoryQuoted:
Wow. How reassuring. Seems like whenever it's been a while and I begin to think I should maybe consider GA for my next purchase, Green0 shows up and kicks that can down the road. |
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Posted: 6/13/2019 11:09:54 PM EDT
[#41]
Any chance the 15% off father's day code I just got in an email can be used for return shipping on warranty work?
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Posted: 6/13/2019 11:45:25 PM EDT
[#42]
Quote HistoryQuoted:
I know exactly how I'm going to keep from having a problem with a Griffin can: by not making the mistake of buying one in the first place. What a horrible response. Quote HistoryQuoted:
Quoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. What a horrible response. |
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Posted: 6/14/2019 12:24:56 AM EDT
[#43]
Quote HistoryQuoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. |
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Posted: 6/14/2019 12:36:39 AM EDT
[#44]
Quote HistoryQuoted:
Wow. How reassuring. Seems like whenever it's been a while and I begin to think I should maybe consider GA for my next purchase, Green0 shows up and kicks that can down the road. |
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Posted: 6/14/2019 1:21:12 AM EDT
[#45]
Quote HistoryQuoted:
If there is a problem with the product, customer service will work with you to make it right. Maybe customer service didn't properly handle this one. We don't have enough service issues like this to have an official repair protocol for it. I've been mentioned in the thread but I don't handle the customer service problems. The customer service e-mail and phone contact is the way to communicate with customer service. I'll bring this up in the next manufacturing meeting with the customer service department manager. Thousands of Recce's have been sold and only a handful have had this issue. It's raining and pouring when one customer has 2 of 6 units I've ever heard of. This problem will be resolved. All problems with our product get resolved. |
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Posted: 6/14/2019 2:41:59 AM EDT
[#46]
Lame.
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Posted: 6/14/2019 3:24:21 AM EDT
[#47]
Quote HistoryQuoted: Not everyone is geared for PR. Your post is clearly not geared for PR. You make excellent cans, don't let their good sounds be drowned out by the bad sounds of sub-par customer service. Definitely don't let it happen on an open forum. I love my Griffin products... My Optimus Micro is absolutely my favorite of the eight cans that I own. I'm not trashing you, I'm trying to help you. The ironic thing is that this thread could have (still could, I suppose) turned out to be a CS/reputation win for Griffin. This, coming from someone who loves the GA can he has, just put another in jail, contemplating another, just got a few hundred dollars in accessories in the mail yesterday, but when there's a rare problem with something is often "that guy". |
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Posted: 6/14/2019 3:33:05 AM EDT
[#48]
I always take threads where people are having every problem under the sun with one company with a grain of salt. But, this one seems extra strange with at least one other Ardcommer having a similar problem. If there isn't foreign matter in the can, Griffin should be footing the shipping both ways and turning the repair around right quick. I have three Griffin cans, and sing their praises to anyone and everyone. But, this thread is a massive disappointment. Griffin needs to be here telling us what the problem is with the cans, why they aren't being fixed, and why their warranty doesn't seem to be as ironclad as they want us to think.
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Posted: 6/14/2019 4:44:43 AM EDT
[#49]
Maybe I missed it, but did OP contact CS other than just the email where he received the canned response?
Personally , I would have called and explained the situation and let them know I expected a pre-paid label for the 2nd trip back Paying for shipping the first time isn't something I would get worked up over, I've sent 3 different firearm related products from 3 different manufacturers in for repair in the last fee weeks and paid shipping every time. |
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Posted: 6/14/2019 8:29:33 AM EDT
[#50]
Quote HistoryQuoted: I didn’t have to wait for a tax stamp but my $1000 ACOG crapped the bed after ~30 rounds. And Trijicon hasn’t exactly done anything but told me they received my item and their CS said they would have to “wait and see” if it would be a warrantied repair (on a NEW ACOG). Its going on 2 weeks now, and I also had to pay for shipping. They sent me repair authorization but they don’t pay for freight. I think in this case Griffin should definitely pay for the 2nd trip though OP maybe I missed it but have you contacted their CS again? What are they saying? |
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