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Posted: 10/19/2019 7:10:46 PM EDT
[#1]
https://patents.google.com/patent/US3766822A/en
Neat link. As it pertains to the above, the muzzle device had accessory grooves for a reason. Colt obviously intended to be able to interface something with it. The BFA is pretty cool. I bet the engineers working for KAC had seen it. The original KAC mounts had round pins attached to a part to make the gate. They used a ball plunger like the M110 and SR25 cans to keep the gate down. The first example I believe was a KAC 9mm mount that used springs to keep the gate up and had half round notches on the pins that allowed the can to be removed. Brittingham used that original spring loaded KAC round pin gate system on one of his earlier 9mm cans. KAC's redundancy latch and our spring plate would have both been ideas that could have been patented if either they or us had filed within 1 year of the ideas. Seeing this patent is interesting but isn't odd or anything new, this is how firearms engineering works. A lot of the engineering concepts have some inspiration somewhere, and that's what Reed is talking about when he says the KAC collection / private museum is intended to inspire firearms engineers of tomorrow. My brother's wifes uncle has 37 patents from engineering at Eaton on superchargers. They must have a lot of similarity having all been for superchargers generally speaking. |
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Posted: 10/30/2019 6:21:06 PM EDT
[#2]
@Green0
You have a PM. |
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Posted: 10/30/2019 6:42:36 PM EDT
[#3]
I sent you an IM.
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Posted: 10/30/2019 6:50:25 PM EDT
[#4]
Quote HistoryQuoted:
I sent you an IM. Sent a reply. |
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Posted: 11/3/2019 11:37:34 AM EDT
[#5]
I got out and put 60 rounds through my repaired Recce 7 version 4 yesterday. 5.56, got it nice and hot. I'm happy to report - No rattle.
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Posted: 11/6/2019 7:10:57 PM EDT
[#6]
Quote HistoryQuoted:
I got out and put 60 rounds through my repaired Recce 7 version 4 yesterday. 5.56, got it nice and hot. I'm happy to report - No rattle. https://i.imgur.com/IgfYK91.jpg |
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Posted: 11/7/2019 1:31:36 PM EDT
[#7]
Massive undercuts on 1/2x28 threads aren't manufacturing feasible- they have zero process stability and .458 min bore tools have limited grooving reach- so welding allows the massive undercut to exist in a volume manufactured part and that contributes to the performance of the low flash compensator. It's two manufactured parts and assembly welding time but that achieves results that can't be achieved in one piece devices. When we tested it, it outperformed the original M4SD tac comp and flash comps. We low light fired 300BLK ammunition here from a foreign allied government procurement visit and that supersonic Black Hills and subsonic Hornady manufactured ammunition had very low flash with the new tactical compensator.
I don't know if the ammo was special in regard to flash retardants or whatever, but it performed really well with regard to flash and we were firing it indoors with zero light. |
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Posted: 11/7/2019 2:29:12 PM EDT
[#8]
Quote HistoryQuoted:
good stuffs. how you like that muzzle device? barrel length and how loud is it un unsuppressed? I need a taper mount for a 10.5, thinking FH to avoid making louder than it already is. Quote HistoryQuoted:
Quoted:
I got out and put 60 rounds through my repaired Recce 7 version 4 yesterday. 5.56, got it nice and hot. I'm happy to report - No rattle. https://i.imgur.com/IgfYK91.jpg |
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Posted: 12/8/2019 5:02:05 PM EDT
[#9]
I ordered the Recce 5 from Hanson Bro’s after this thread.
Pick-my-next-5-56-can  Failed To Load Title After only 60rds of M193. I called GA, they sent me a RMA about 10 minutes later. They were suppose to send me a shipping label. I never received it, so I went ahead and shipped it, about 1 week later my Recce 5 was returned. Here’s the Recce repaired. 
I’ve only ran 30rds through it after being returned, I was going to throughly test today, but I’m down with the flu. I’ll report back soon. |
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Posted: 12/10/2019 10:35:27 AM EDT
[#10]
Quote HistoryQuoted:
I ordered the Recce 5 from Hanson Bro’s after this thread. Pick-my-next-5-56-can  https://www.youtube.com/watch?v=cQEJJwxEFac
After only 60rds of M193. I called GA, they sent me a RMA about 10 minutes later. They were suppose to send me a shipping label. I never received it, so I went ahead and shipped it, about 1 week later my Recce 5 was returned. Here’s the Recce repaired. https://www.AR15.Com/media/mediaFiles/483906/322063EF-3ABD-4837-B85F-4496B93C03F6-1188222.jpg I’ve only ran 30rds through it after being returned, I was going to throughly test today, but I’m down with the flu. I’ll report back soon. |
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Posted: 12/24/2019 7:22:04 PM EDT
[#11]
So after seeing this thread I went to visit my recce 5 and recce 7 that I have in jail.... sure enough the recce 7 rattles just likes the video above. The 5 seems ok but I’m requesting they look at both since they are in jail. That way I’m not out shooting time once they clear.
Have 6 other cans this is the first time I have ever had a problem with one assuming it’s addressed and the preform like all the reviews say I won’t hold it against them to much. |
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Posted: 12/24/2019 7:40:37 PM EDT
[#12]
We will take care of it. E-mail customer service and they should get back to you after Christmas with an RMA.
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Posted: 12/30/2019 10:18:37 PM EDT
[#13]
Quote HistoryQuoted:
sorry to hear about your troubles, definitely report back once you've shot it again. feel better my man! I ran 300 rounds of 55.6, 200 rounds of 5.7x28, and I did not have any issues. The rattle seems to be fixed. Griffin did a good job of fixing the suppressor, except for not sending me a shipping label, I really have no complaints. |
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Posted: 12/30/2019 10:20:52 PM EDT
[#14]
Quote HistoryQuoted: Update I ran 300 rounds of 55.6, 200 rounds of 5.7x28, and I did not have any issues. The rattle seems to be fixed. Griffin did a good job of fixing the suppressor, except for not sending me a shipping label, I really have no complaints. |
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Posted: 12/30/2019 10:25:09 PM EDT
[#15]
Quote HistoryQuoted:
You paid to send it to them for repair? |
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Posted: 1/10/2020 5:09:24 PM EDT
[#16]
So I'm assuming everyone who has had repairs is satisfied?
I JUST picked up my GP-7, didn't think about it until I got home, but remembered the rattle. Took it out of the box, and sure enough it's got a faint rattle you can hear and feel. Hasn't even been shot by me. Not bashing Griffin, love their products, but guess I have to get it fixed ?? |
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Posted: 1/10/2020 5:16:54 PM EDT
[#17]
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Posted: 1/10/2020 5:26:57 PM EDT
[#18]
Quote HistoryQuoted:
So I'm assuming everyone who has had repairs is satisfied? I JUST picked up my GP-7, didn't think about it until I got home, but remembered the rattle. Took it out of the box, and sure enough it's got a faint rattle you can hear and feel. Hasn't even been shot by me. Not bashing Griffin, love their products, but guess I have to get it fixed ?? |
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Posted: 1/10/2020 5:27:57 PM EDT
[#19]
Hang fire
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Posted: 1/10/2020 6:47:05 PM EDT
[#20]
Quote HistoryQuoted:
You paid to send it to them for repair? |
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Posted: 1/10/2020 6:50:40 PM EDT
[#21]
Quote HistoryQuoted:
So I'm assuming everyone who has had repairs is satisfied? I JUST picked up my GP-7, didn't think about it until I got home, but remembered the rattle. Took it out of the box, and sure enough it's got a faint rattle you can hear and feel. Hasn't even been shot by me. Not bashing Griffin, love their products, but guess I have to get it fixed ?? |
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Posted: 1/10/2020 6:55:36 PM EDT
[#22]
Quote HistoryQuoted: Contact Customer service [email protected] and tell them to send you a return label and issue an RMA and they will get that taken care of. Sorry for the inconvenience. Good thing is I don't actually have a host yet so it's not like I'm going to be anxiously waiting for it to try out. |
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Posted: 1/18/2020 3:29:53 AM EDT
[#23]
Quote HistoryQuoted: To be fair, I had to send a brand new ACOG to Trijicon recently at my own expense for warranty work. Paid shipping/RMA slips are nice but to expect them? Not so sure I agree with that ------------------------------------------------------------------------------------------------------------------------------------------------------ Customer Service Attachments Thu, Oct 10, 2019, 3:06 PM to me Good Afternoon, My apologies you are experiencing this issue. You will receive a shipping label by the end of the day today. Please send your suppressor, muzzle device a copy of your Form 4, as well as the attached Warranty Service authorization form to: Hearing Protection LLC Attn. Warranty RMA #436 801 S 12th St Watertown, WI 53094 Please Reference RMA 436 on the Warranty Service Authorization form as well Once your suppressor has been received we will inspect the damages, contact you to authorize any service repairs, and get your suppressor back to as quickly as possible. The suppressor does not need to be sent via your FFL/ SOT and may simply be mailed via your preferred shipping method. Respectfully, Griffin Team ------------------------------------------------------------------------------------------------------------------------------------------------------- That's my complaint with that. Does the can sound good?: sure for a 5.56 it really does. Am I happy with the repair?: welding looks rough, I have ran this can HARD after the repair and it has not failed again, but my faith is a little shaken. Would I buy Griffin again? ...... Probably not, first can failed at 60 rounds, now I have a re-weld (the can NEW was a like a sexy, sleek model that had small curves that flowed, now she has a neck tattoo and a uni-brow). I work hard for my money, I expect a quality product for my money. QC really dropped the ball on this (and the 7+ others). CS dropped the ball on the shipping. |
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Posted: 1/18/2020 5:26:35 PM EDT
[#24]
None of these silencers failed. They had a minor assembly issue that manifested itself in a clicking sound when shaken. We serviced the clicking sound because it was a serviceable issue causing customer concern. The cans were never going to fail.
The service process isn't a production process. It is a fully manual process in which the can is cut and taken apart, various processes happen and it is re-welded, blasted, painted, and reshipped. The nature of the manual repair process isn't going to be able to have the same cosmetic consistency as the original production process. We have to work with the registered tube. |
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Posted: 1/18/2020 6:42:58 PM EDT
[#25]
Quote HistoryQuoted:
None of these silencers failed. They had a minor assembly issue that manifested itself in a clicking sound when shaken. We serviced the clicking sound because it was a serviceable issue causing customer concern. The cans were never going to fail. The service process isn't a production process. It is a fully manual process in which the can is cut and taken apart, various processes happen and it is re-welded, blasted, painted, and reshipped. The nature of the manual repair process isn't going to be able to have the same cosmetic consistency as the original production process. We have to work with the registered tube.  
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Posted: 1/18/2020 8:29:43 PM EDT
[#26]
Quote HistoryQuoted:
None of these silencers failed. They had a minor assembly issue that manifested itself in a clicking sound when shaken. We serviced the clicking sound because it was a serviceable issue causing customer concern. The cans were never going to fail. The service process isn't a production process. It is a fully manual process in which the can is cut and taken apart, various processes happen and it is re-welded, blasted, painted, and reshipped. The nature of the manual repair process isn't going to be able to have the same cosmetic consistency as the original production process. We have to work with the registered tube. I think if something has to go back to the manufacture for repair (that was not cause by a negligent user) it has already failed. I think if my can has to be re-welded because of a DEFECT it's already failed. I think if a customer is promised a shipping label and never received it, the company failed. I waited a YEAR! Only to be disappointed... Then I went on here and witnessed this dumpster fire of a thread... We the customers INVESTED with your company, in good faith, that an American company has our backs. Your acting like we are on here attacking you personally. Austin, your company FAILED US! Own it, Rectify it, or just become another Huntertown arms... that is not up to me. Take some initiative, apologize and call it what it is, a DEFECT. Call your distributors and have them do a general assessment to see if there is an issue with what they have in stock, send out a email to notify users- if you are experiencing this "IT'S NOT NORMAL, IT'S A DEFECT" and we will fix it. This should have never came to this. TBAC did a recall on their DEFECTIVE 338 suppressor. Honestly at this point, if I could send my can and my muzzle devices back for a refund I would. The ATF can just keep $200 of my hard earned money, and I will wait another year. |
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Posted: 1/18/2020 9:02:34 PM EDT
[#27]
Quote HistoryQuoted:
None of these silencers failed. They had a minor assembly issue that manifested itself in a clicking sound when shaken. We serviced the clicking sound because it was a serviceable issue causing customer concern. The cans were never going to fail. The service process isn't a production process. It is a fully manual process in which the can is cut and taken apart, various processes happen and it is re-welded, blasted, painted, and reshipped. The nature of the manual repair process isn't going to be able to have the same cosmetic consistency as the original production process. We have to work with the registered tube. |
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Posted: 1/18/2020 9:12:09 PM EDT
[#28]
Quote HistoryQuoted: So, while that baffle is free to move to it's new position the POI doesn't shift? It certainly did until it reached its new location, once there it was fine until shaken. I think if something has to go back to the manufacture for repair (that was not cause by a negligent user) it has already failed. I think if my can has to be re-welded because of a DEFECT it's already failed. I think if a customer is promised a shipping label and never received it, the company failed. I waited a YEAR! Only to be disappointed... Then I went on here and witnessed this dumpster fire of a thread... We the customers INVESTED with your company, in good faith, that an American company has our backs. Your acting like we are on here attacking you personally. Austin, your company FAILED US! Own it, Rectify it, or just become another Huntertown arms... that is not up to me. Take some initiative, apologize and call it what it is, a DEFECT. Call your distributors and have them do a general assessment to see if there is an issue with what they have in stock, send out a email to notify users- if you are experiencing this "IT'S NOT NORMAL, IT'S A DEFECT" and we will fix it. This should have never came to this. TBAC did a recall on their DEFECTIVE 338 suppressor. Honestly at this point, if I could send my can and my muzzle devices back for a refund I would. The ATF can just keep $200 of my hard earned money, and I will wait another year. It is our understanding that the tbac “defective product” you’re referring to and subsequent recall was due in part to the catastrophic failure of one of those products that injured the end user requiring hospitalization. That is not the case here, and not even close to the truth. This is not a hit on tbac, they're an established company who has made and sold thousands of quality silencers; but to underscore how different these situation are. Because there is no risk to consumer safety or a lack of product function (or poi shift, loss of sound reduction, reduction in service life, etc) there will be no recall and these resolutions will be handled through our standard customer service process in accordance with our lifetime limited warranty. Austin was correct that this issue does not qualify as a failure. If I’m not mistaken, every customer that has experienced an audible clicking with their RECCE silencer has been, or is in the process of being taken care of with any issues being fully rectified. The bottom line is: Any customer that experiences issues like the ones mentioned in this thread will be taken care of at no cost. |
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Posted: 1/18/2020 9:48:10 PM EDT
[#29]
Quote HistoryQuoted: That was my thought.... but... here is a copy paste of the email, I received. ------------------------------------------------------------------------------------------------------------------------------------------------------ Customer Service Attachments Thu, Oct 10, 2019, 3:06 PM to me Good Afternoon, My apologies you are experiencing this issue. You will receive a shipping label by the end of the day today. Please send your suppressor, muzzle device a copy of your Form 4, as well as the attached Warranty Service authorization form to: Hearing Protection LLC Attn. Warranty RMA #436 801 S 12th St Watertown, WI 53094 Please Reference RMA 436 on the Warranty Service Authorization form as well Once your suppressor has been received we will inspect the damages, contact you to authorize any service repairs, and get your suppressor back to as quickly as possible. The suppressor does not need to be sent via your FFL/ SOT and may simply be mailed via your preferred shipping method. Respectfully, Griffin Team ------------------------------------------------------------------------------------------------------------------------------------------------------- That's my complaint with that. Does the can sound good?: sure for a 5.56 it really does. Am I happy with the repair?: welding looks rough, I have ran this can HARD after the repair and it has not failed again, but my faith is a little shaken. Would I buy Griffin again? ...... Probably not, first can failed at 60 rounds, now I have a re-weld (the can NEW was a like a sexy, sleek model that had small curves that flowed, now she has a neck tattoo and a uni-brow). I work hard for my money, I expect a quality product for my money. QC really dropped the ball on this (and the 7+ others). CS dropped the ball on the shipping. |
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Posted: 1/19/2020 2:30:56 AM EDT
[#30]
Quote HistoryQuoted: That was my thought.... but... here is a copy paste ....SNIP My experience with Trijicon was on the phone. They emailed me an approval slip for repair work to be included in the box and made sure I had their address, and that the determination of whether or not the repair on the brand new ACOG would be covered by them or if I’d have to pay would be made once they inspected it. If Trijicon has promised me an RMA, I wouldn’t have sent it back on my own |
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Posted: 1/19/2020 7:38:52 PM EDT
[#31]
Quote HistoryQuoted: So, while that baffle is free to move to it's new position the POI doesn't shift? It certainly did until it reached its new location, once there it was fine until shaken. I think if something has to go back to the manufacture for repair (that was not cause by a negligent user) it has already failed. I think if my can has to be re-welded because of a DEFECT it's already failed. I think if a customer is promised a shipping label and never received it, the company failed. I waited a YEAR! Only to be disappointed... Then I went on here and witnessed this dumpster fire of a thread... We the customers INVESTED with your company, in good faith, that an American company has our backs. Your acting like we are on here attacking you personally. Austin, your company FAILED US! Own it, Rectify it, or just become another Huntertown arms... that is not up to me. Take some initiative, apologize and call it what it is, a DEFECT. Call your distributors and have them do a general assessment to see if there is an issue with what they have in stock, send out a email to notify users- if you are experiencing this "IT'S NOT NORMAL, IT'S A DEFECT" and we will fix it. This should have never came to this. TBAC did a recall on their DEFECTIVE 338 suppressor. Honestly at this point, if I could send my can and my muzzle devices back for a refund I would. The ATF can just keep $200 of my hard earned money, and I will wait another year. There will be no apology. He won’t even admit these things are defective. Make sure your fellow shooters are aware of this when they are shopping. Best thing you can do, right after you order more silencers from someone else. |
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Posted: 1/19/2020 9:30:08 PM EDT
[#32]
Quote HistoryQuoted: @OAK667 There will be no apology. He won’t even admit these things are defective. Make sure your fellow shooters are aware of this when they are shopping. Best thing you can do, right after you order more silencers from someone else. This might help you understand the impass in communications: https://sixsigmastudyguide.com/defects-vs-defectives/ Somebody with better forum-side manners might be lying their ass off about quality issues, but if it feels better, builds confidence, and doesn't attract the shit stirrers there’s no drama. In my estimation all of the majors have both decent and shit products, and all customer service functions drop the ball on occasion. In the life cycle of a firm you’ll see naivety, growth to accomplishment, resting on their laurels, and decay to incompetence or irrelevance. Sometimes individual departments are at different phases. Because of this different consumers can have totally different experiences. I’d encourage people to be resilient. I still enjoy my Huntertown Arms merit badges. |
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Posted: 1/19/2020 10:32:12 PM EDT
[#33]
nevermind.
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Posted: 2/20/2020 10:51:26 PM EDT
[#34]
Second update on mine:
I've had several range days and 300+ rounds of both 300 BLK supersonic and 5.56 through my can since the repair and have not had any further issues. I did want to address one comment. It was said in this thread that the problem was detectable after 3 rounds. Like several of the other affected owners, mine was after more than 200. I had the suppressor at the range at least 3-4 different days before the rattle issue manifested. Also, I really don't know enough about the design to know if this truly is a defect/failure or just an annoyance. However, my instinct is that the sound is due to a loose baffle. They may in fact be contained tightly enough that they are only able to rotate or move in a perfectly linear pattern within the suppressor. However, I would bet that consistency and accuracy are affected due to pressure changes. At worst, the movement seems like it would be a risk of a baffle strike. We've all seen what can happen to suppressors when things go wrong. There is a chance that this is just an "annoyance" but I'm not willing to risk my safety or my equipment for something when even Griffin's own CS said (this is copy and paste): "The baffle stack should not have any movement or noise inside the tube body. This is definitely something we would like to take a look at." As to it not costing the customer anything - I was told from the beginning by CS to ship it back and *never* offered a shipping label. I shipped the unit back at my expense. The repair took about 3 weeks. The suppressor is metal, it's welded, and it's coated. I get that there are waiting, cooling, and curing times in between each step but this still seemed a little on the long side. |
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Posted: 2/20/2020 10:52:00 PM EDT
[#35]
I got 2,000 character limited on my post. Here is the rest:
I'll address this just like I would a review of the product. The suppressor is fantastic. It's so good it gets a lot of attention at the range. The sound performance is very good, the accuracy, lack of POI shift, and repeatable POI shift are huge draws to it. It's a little long for a 300BO but it's a reasonable trade for the performance. However, due to the sheer number of QC issues that have appeared on this thread I cannot help but have doubts. Putting the hyperbole and trolling in this thread aside there are legitimate questions about the products. I do wish that there was more transparency and communication about the issues and less deflection and defensiveness when there are legitimate customers with real issues. There is no doubt that these issues have been fixed (so far) for most, if not all, of the people in this very long thread...that is true. Some of these, mine included, have come back with cosmetic blemishes. I echo the other poster that this really does not matter to me and was only notable because the original welds and cosmetics were *stunning*. I am in the market for more suppressors. I will probably go to another manufacturer for them. It is not because my issue wasn't resolved...it is because my confidence in GA's QC has been shaken. I may very well have issues with competitors suppressors, but that is a chance I'll take. Due to the year wait, I just don't want any further wait due to issues with the product. I have a lot of people ask me for advice on their first suppressor and I've told them all my experience. The GA taper mount systems (and most taper mount offerings) are amazing but I've had this problem with mine, so make an educated decision among taper mount products and pick what you like. |
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Posted: 2/20/2020 11:32:30 PM EDT
[#36]
I sent my GA Recce 7 back for warranty repair because of the rattle. What I didn’t say at the time was MINE BEGAN RATTLING AFTER ME DROPPING IT ON MY CONCRETE GARAGE FLOOR. Yes, I had read this thread prior to my fumble. Of course I was relieved to know there was an issue with the Recce rattle. GA paid for shipping both ways and repaired my Recce7 to new. I’m thankful and currently shopping a BW46 from GA.
I hope those shopping for a suppressor aren’t short sighted by looking at this post as a complication to buying a GA suppressor. I need a second one, and I keep coming back to Griffin. |
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Posted: 2/20/2020 11:43:03 PM EDT
[#37]
Quote HistoryQuoted:
I sent my GA Recce 7 back for warranty repair because of the rattle. What I didn’t say at the time was MINE BEGAN RATTLING AFTER ME DROPPING IT ON MY CONCRETE GARAGE FLOOR. Yes, I had read this thread prior to my fumble. Of course I was relieved to know there was an issue with the Recce rattle. GA paid for shipping both ways and repaired my Recce7 to new. I’m thankful and currently shopping a BW46 from GA. I hope those shopping for a suppressor aren’t short sighted by looking at this post as a complication to buying a GA suppressor. I need a second one, and I keep coming back to Griffin. I won't spend a dime on anything Griffin Armament EVER AGAIN. I just purchased a wrap to cover up the Griffin name.... |
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Posted: 2/21/2020 12:09:52 AM EDT
[#38]
Quote HistoryQuoted: Well at least you were taken care of.... I won't spend a dime on anything Griffin Armament EVER AGAIN. I just purchased a wrap to cover up the Griffin name.... |
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Posted: 2/21/2020 12:12:36 AM EDT
[#39]
My Recce 5 is up there for repair. Brand new, no rattle. Checked after 80 rounds, it became the shake weight. Emailed them, had a reply in a few hours, and UPS sent me a shipping label that night. Now the wait begins. I have no doubt they’ll fix it.
My impression is that the baffle stack comes loose inside the tube. If I take a wooden dowel and put pressure on either the first or last baffle, and then shake, the noise doesn’t happen. |
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Posted: 2/21/2020 1:25:33 AM EDT
[#40]
After reading through this thread a while back, those of you with the rattle should be thankful that GA has such great customer service and is fixing it at their cost. There are a lot of companies out there that would tell you to kick rocks because there's nothing wrong with your silencer. Just a cosmetic issue that isn't covered by warranty.
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Posted: 2/21/2020 1:46:37 AM EDT
[#41]
Quote HistoryQuoted:
After reading through this thread a while back, those of you with the rattle should be thankful that GA has such great customer service and is fixing it at their cost. There are a lot of companies out there that would tell you to kick rocks because there's nothing wrong with your silencer. Just a cosmetic issue that isn't covered by warranty. |
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Posted: 2/21/2020 3:51:26 AM EDT
[#42]
Quote HistoryQuoted:
Your increase in virtual rage on just this page alone is interesting to see. Is there something behind the scenes we don't know about or are you really able to go from satisfied to the opposite over one page in a thread? When the Owner of the company states that "They had a minor assembly issue that manifested itself in a clicking sound when shaken. We serviced the clicking sound because it was a serviceable issue causing customer concern." For a self proclaimed "sniper/engineer" he is some how oblivious to the fact that when a baffle comes loose in a suppressor the POI becomes abysmal. He is making it sound like "these petty ass customers where whining about some minor clicking sound". He also stated "The cans were never going to fail." They should have never passed QC. They failed the minute they were placed in the box and sent out. The definition of "DEFECTIVE" is: 1a: having a defect or flaw : imperfect in form, structure, or function. How many DEFECTIVE suppressors has been listed on this thread alone? I just want a "Hey guys, we fucked up, let us make it right." But we are past that point.... So I won't recommend GA, when someone asks: What should I buy? My response will be "Anything but GA". I already ordered a Surefire RC2, and I will order the new SIG SLX556 when it becomes available. The Recce will either float to the back of the safe or I will send it out in style afterwards sending a certificate of destruction to the NFA branch. |
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Posted: 2/21/2020 4:06:45 AM EDT
[#43]
Quote HistoryQuoted: It's not virtual it's very real... When the Owner of the company states that "They had a minor assembly issue that manifested itself in a clicking sound when shaken. We serviced the clicking sound because it was a serviceable issue causing customer concern." For a self proclaimed "sniper/engineer" he is some how oblivious to the fact that when a baffle comes loose in a suppressor the POI becomes abysmal. He is making it sound like "these petty ass customers where whining about some minor clicking sound". He also stated "The cans were never going to fail." They should have never passed QC. They failed the minute they were placed in the box and sent out. The definition of "DEFECTIVE" is: 1a: having a defect or flaw : imperfect in form, structure, or function. How many DEFECTIVE suppressors has been listed on this thread alone? I just want a "Hey guys, we fucked up, let us make it right." But we are past that point.... So I won't recommend GA, when someone asks: What should I buy? My response will be "Anything but GA". I already ordered a Surefire RC2, and I will order the new SIG SLX556 when it becomes available. The Recce will either float to the back of the safe or I will send it out in style afterwards sending a certificate of destruction to the NFA branch. |
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Posted: 2/21/2020 10:35:47 AM EDT
[#44]
Quote HistoryQuoted: It's not virtual it's very real... When the Owner of the company states that "They had a minor assembly issue that manifested itself in a clicking sound when shaken. We serviced the clicking sound because it was a serviceable issue causing customer concern." For a self proclaimed "sniper/engineer" he is some how oblivious to the fact that when a baffle comes loose in a suppressor the POI becomes abysmal. He is making it sound like "these petty ass customers where whining about some minor clicking sound". He also stated "The cans were never going to fail." They should have never passed QC. They failed the minute they were placed in the box and sent out. The definition of "DEFECTIVE" is: 1a: having a defect or flaw : imperfect in form, structure, or function. How many DEFECTIVE suppressors has been listed on this thread alone? I just want a "Hey guys, we fucked up, let us make it right." But we are past that point.... So I won't recommend GA, when someone asks: What should I buy? My response will be "Anything but GA". I already ordered a Surefire RC2, and I will order the new SIG SLX556 when it becomes available. The Recce will either float to the back of the safe or I will send it out in style afterwards sending a certificate of destruction to the NFA branch. 
ETA obviously going through the F4 process...don’t want it to sound like something illegal |
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Posted: 2/21/2020 10:51:05 AM EDT
[#45]
Quote HistoryQuoted:
I just want a "Hey guys, we fucked up, let us make it right." But we are past that point.... There do seem to be some double standards. There’s another company posting in the forum that has had defects among a variety of products as well as not being able to make deliveries, but they are contrite and apologetic in their posting, so they get a pass. There’s another brand that’s been copying designs and their fabrication and availability is also total garbage, and they apparently are even threatened by the existence of Form 1 builders, so they deliberately insult every niche of user. But that gets a pass by most consumers as well. Choose wisely, suppressors are the Chinese finger trap of the NFA world. |
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Posted: 2/21/2020 11:03:28 AM EDT
[#46]
Quote HistoryQuoted: That’s the crux of the matter for many apparently, even stated by trolls that don’t own the brand, or specific products, but always are tolerated in GA threads. There do seem to be some double standards. There’s another company posting in the forum that has had defects among a variety of products as well as not being able to make deliveries, but they are contrite and apologetic in their posting, so they get a pass. There’s another brand that’s been copying designs and their fabrication and availability is also total garbage, and they apparently are even threatened by the existence of Form 1 builders, so they deliberately insult every niche of user. But that gets a pass by most consumers as well. Choose wisely, suppressors are the Chinese finger trap of the NFA world. |
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Posted: 2/21/2020 11:14:59 AM EDT
[#47]
If you have a silencer with an issue contact customer service and they will get you a rma and a label and we will service the suppressor. This has been stated dozens of times in this thread.
I understand return shipping even on a pre-paid label isn't ideal. I don't understand trashing a company after they service the product for free, after it is tested and there is hard evidence of repair but this thread has seen that a few times. |
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Posted: 2/21/2020 11:15:34 AM EDT
[#48]
Quote HistoryQuoted:
After reading through this thread a while back, those of you with the rattle should be thankful that GA has such great customer service and is fixing it at their cost. There are a lot of companies out there that would tell you to kick rocks because there's nothing wrong with your silencer. Just a cosmetic issue that isn't covered by warranty. |
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Posted: 2/21/2020 1:01:57 PM EDT
[#49]
Quote HistoryQuoted:
That’s gotta be sarcasm Then you have to wait another 3-4 weeks for them to fix it, and those 3-4 weeks feel like forever because you're excited for your new suppressor and also pissed off. But they are fixing them and 3-4 weeks is a very reasonable time frame. They are doing this at their cost which is probably significant, if they are doing a complete recore with welds and finish. And they are paying for shipping.. except in the case of 1 customer who for some reason couldn't get a prepaid label. I just don't get what people want. Obviously neither the company nor the end user wanted the product to have loose baffles and rattle. It's not difficult to imagine something like this slipping through QC considering many of the cans had to first be shot in order to produce the problem. My point was simply that there are many companies out there who would tell you the rattle doesn't affect the function of the suppressor and you would have a hard time proving otherwise to get them to fix it. Yes it probably affects POI shift, but did anyone actually prove this? Other companies wouldn't even care and WOULD blame the POI shift on the end user, the shoulder of the barrel, or the mount etc tl;dr / GA immediately owned the problem, fixed entirely it at their cost, in a reasonable time frame, and apologized that customers were having this issue. People don't think this enough and want the company to beg for forgiveness or do a full recall etc. |
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Posted: 2/21/2020 1:57:53 PM EDT
[#50]
Quote HistoryQuoted:
When the Owner of the company states that "They had a minor assembly issue that manifested itself in a clicking sound when shaken. We serviced the clicking sound because it was a serviceable issue causing customer concern." For a self proclaimed "sniper/engineer" he is some how oblivious to the fact that when a baffle comes loose in a suppressor the POI becomes abysmal. He is making it sound like "these petty ass customers where whining about some minor clicking sound". I just want a "Hey guys, we fucked up, let us make it right." But we are past that point.... Seems like they did admit they fucked up and are making it right. |
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