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Posted: 1/18/2006 10:43:38 AM EDT
[Last Edit: 1/18/2006 10:43:38 AM EDT by -brass-]
I have a 12 year old G23 that I have shot the shit out of that finally broke a trigger spring. The ONLY thing that has EVER happened to this gun.

I sent it back to GLOCK and asked them to replace any parts that needed it and test the gun.

After 3 weeks I got it back. They replaced trigger spring, trigger bar, slide lock spring, firing pin, firing pin safty, cleaned and inspected to make sure it met factory specs.

What did all this cost? Zero, zip, zilch, nada.

$0

Hi, I'm Dixieknight and I'm a GLOCK customer FOR LIFE!
Link Posted: 1/17/2006 6:17:53 PM EDT

Originally Posted By OKLAHOMA_LAWMAN:
Whats the number to Glock.? I would like to send my G21 in and get it compensated.



Google their website.
Link Posted: 1/17/2006 6:21:06 PM EDT

Originally Posted By OKLAHOMA_LAWMAN:
Whats the number to Glock.? I would like to send my G21 in and get it compensated.



Most people with a compensated Glock that I have talked to say that the added muzzle flash and blast of powder hitting you in the face aren't worth the reduction in muzzle flip.
Link Posted: 1/17/2006 6:23:43 PM EDT

Originally Posted By ar-steve:
my glock 21 Kabooms every time I pull the trigger



so does the person on the other side of the phone line when you call for customer service....
Link Posted: 1/17/2006 6:26:57 PM EDT

Originally Posted By Aviator:
THought maybe yours Kaboomed


Aviator




you have got to be the wittiest SOB alive
Link Posted: 1/17/2006 6:33:48 PM EDT

Originally Posted By TheRedHorseman:

Originally Posted By Aviator:
THought maybe yours Kaboomed


Aviator



img.photobucket.com/albums/v171/deathray187/tc8b4z.gif
you have got to be the wittiest SOB alive



+1
Link Posted: 1/17/2006 9:17:56 PM EDT
They didn't do this out of the goodness of their hearts, there was a recall, er, I mean an upgrade, you just didn't know anything about it until you had a problem. You can read all about it here: www.thegunzone.com/glock/upgrade-faq.html

One of the upgrades was supposed to prevent the slamfires that happened to some people. I thought I had one of the ones that needed the upgrade and was hesitant to send my gun off. I just figured out yesterday mine doens't need it.

I have 2 glocks and like mine. I didn't like my first one, it was a G19. I almost gave up on them but got a G26 and it shot so good I realized my 19 was defective or something. I traded it for a G21. I have some trijicon nightsights on mine. I look over at my nightstand and see the little glowing dots and feel all warm and fuzzy inside.
Link Posted: 1/17/2006 9:21:17 PM EDT

Originally Posted By glock23carry:

Originally Posted By MrClean4Hire:
They only cost $24 to make, they should have given you a new one.


btw,Glockman for life here too.



Where did you get that number?

G



the same place where I found out that 74% of all internet figures are made up
Link Posted: 1/17/2006 9:41:53 PM EDT

Originally Posted By DixieKnight:
I have a 12 year old G23 that I have shot the shit out of that finally broke a trigger spring. The ONLY thing that has EVER happened to this gun.

I sent it back to GLOCK and asked them to replace any parts that needed it and test the gun.

After 3 weeks I got it back. They replaced trigger spring, trigger bar, slide lock spring, firing pin, firing pin safty, cleaned and inspected to make sure it met factory specs.

What did all this cost? Zero, zip, zilch, nada.

$0

Hi, I'm Dixieknight and I'm a GLOCK customer FOR LIFE!



Its all about liability... Most mfgs. will do the same thing.. Cheaper to replace a few worn parts than to have an unsafe gun, and a potential lawsuit.... All about the liability...
Link Posted: 1/17/2006 9:46:52 PM EDT

GLOCK. AWSOME CUSTOMER SERVICE!!!!!!!!!!!!!!!


NO SHIT! YOU DON'T SAY! HOLY CRAP, I NEED SOME COMBAT TUPPERWARE NOW!!!!1!!!ELEVEN!!1!!!!!!!1ONE!!!
Link Posted: 1/17/2006 9:47:58 PM EDT

Originally Posted By leelaw:

GLOCK. AWSOME CUSTOMER SERVICE!!!!!!!!!!!!!!!


NO SHIT! YOU DON'T SAY! HOLY CRAP, I NEED SOME COMBAT TUPPERWARE NOW!!!!1!!!ELEVEN!!1!!!!!!!1ONE!!!



+111!!!!11!!!!eleven!11!!111!!­111111!!!!!!!11exclamationpoint!!11!!!
Link Posted: 1/17/2006 9:48:38 PM EDT

Originally Posted By adair_usmc:

Originally Posted By leelaw:

GLOCK. AWSOME CUSTOMER SERVICE!!!!!!!!!!!!!!!


NO SHIT! YOU DON'T SAY! HOLY CRAP, I NEED SOME COMBAT TUPPERWARE NOW!!!!1!!!ELEVEN!!1!!!!!!!1ONE!!!



+111!!!!11!!!!eleven!11!!111!!­111111!!!!!!!11exclamationpoint!!11!!!



Link Posted: 1/17/2006 9:54:55 PM EDT
They've done the same kind of service at their GSSF matches. I've been to a couple of them.

I've had their armorer go through my Glocks and he replaced anything that may or may not have needed to be replaced. Got some free uprades too (extended mag releases on all of them), for no additional costs. Definitely made up for paying for the GSSF matches.

I even won some cash and freebies at the GSSF matches (t-shirts, bayonette, pins, patches, stickers, etc..).
Link Posted: 1/18/2006 5:27:17 AM EDT

Originally Posted By EPOCH96:


They finally agreed and supposedly it's going to be shipped, new frame and all, sometime this week.

EPOCH



Be careful and inspect the frame when they send you the replacement. I had a Kaboom on a 23 and the frame they sent me to replace it was cracked/split at the seam line on the dust cover. The crack was about 3/8 of an inch long from the front of the frame backwards. There was a run of frames recalled for this prior to me recieving mine, supposedly didn't hurt anything but I wonder if Glock has shipped any of these mis-molded frames to other people who had service work done on their frames.

Dave
Link Posted: 1/18/2006 5:35:32 AM EDT
well thats good to know

if only they weren't double stacked
Link Posted: 1/18/2006 5:47:24 AM EDT

Originally Posted By Silesius:
My Glocks have never failed me.



+1

..and I've had 4
Link Posted: 1/18/2006 6:00:05 AM EDT
[Last Edit: 1/18/2006 6:12:14 AM EDT by VoodooChile]
Beer_Slayer not here yet? [looks at watch] He must be slipping to let this slow pitch get by[taps watch]
Link Posted: 1/17/2006 4:54:40 PM EDT

Originally Posted By DixieKnight:
I have a 12 year old G23 that I have shot the shit out of that finally broke a trigger spring. The ONLY thing that has EVER happened to this gun.

I sent it back to GLOCK and asked them to replace any parts that needed it and test the gun.

After 3 weeks I got it back. They replaced trigger spring, trigger bar, slide lock spring, firing pin, firing pin safty, cleaned and inspected to make sure it met factory specs.

What did all this cost? Zero, zip, zilch, nada.

$0

Hi, I'm Dixieknight and I'm a GLOCK customer FOR LIFE!




amen brother
Link Posted: 1/17/2006 4:57:20 PM EDT

Originally Posted By EternalVigilance:

Originally Posted By DixieKnight:
I have a 12 year old G23 that I have shot the shit out of that finally broke a trigger spring. The ONLY thing that has EVER happened to this gun.

I sent it back to GLOCK and asked them to replace any parts that needed it and test the gun.

After 3 weeks I got it back. They replaced trigger spring, trigger bar, slide lock spring, firing pin, firing pin safty, cleaned and inspected to make sure it met factory specs.

What did all this cost? Zero, zip, zilch, nada.

$0

Hi, I'm Dixieknight and I'm a GLOCK customer FOR LIFE!



Man, I want to switch to another gun and I find myself looking for a reason to switch but I can't think of a single one.

amen brother

Link Posted: 1/17/2006 4:58:43 PM EDT
THought maybe yours Kaboomed


Aviator
Link Posted: 1/17/2006 4:59:43 PM EDT

Originally Posted By Aviator:
THought maybe yours Kaboomed


Aviator



Urban myth.
Link Posted: 1/17/2006 5:00:05 PM EDT
yeah i carry a glock 21
Link Posted: 1/17/2006 5:00:20 PM EDT

Originally Posted By DixieKnight:

Originally Posted By Aviator:
THought maybe yours Kaboomed


Aviator



Urban myth.



Uh huh
Link Posted: 1/17/2006 5:02:00 PM EDT
As a Glock 19 owner, I'm glad to hear this.
Link Posted: 1/17/2006 5:05:11 PM EDT
it's the Plastic Fantastic! I love my G22!
Link Posted: 1/17/2006 5:09:15 PM EDT
i was looking foward to a KaBoom story
Link Posted: 1/17/2006 5:13:34 PM EDT
my glock 21 Kabooms every time I pull the trigger
Link Posted: 1/17/2006 5:16:22 PM EDT

Originally Posted By ar-steve:
my glock 21 Kabooms every time I pull the trigger



That must suck.



Link Posted: 1/17/2006 5:16:36 PM EDT
Wow, they replaced a total of $10 worth of parts.

Dude, you really should learn to work on your Glock yourself. A blind, deaf, nutless monkey could replace the parts that were replaced in your Glock.
Link Posted: 1/17/2006 5:19:46 PM EDT

Originally Posted By DixieKnight:
I have a 12 year old G23 that I have shot the shit out of that finally broke a trigger spring. The ONLY thing that has EVER happened to this gun.

I sent it back to GLOCK and asked them to replace any parts that needed it and test the gun.

After 3 weeks I got it back. They replaced trigger spring, trigger bar, slide lock spring, firing pin, firing pin safty, cleaned and inspected to make sure it met factory specs.

What did all this cost? Zero, zip, zilch, nada.

$0

Hi, I'm Dixieknight and I'm a GLOCK customer FOR LIFE!



Damn Straight!
Link Posted: 1/17/2006 5:21:54 PM EDT

Originally Posted By Aviator:
Thought maybe yours Kaboomed

Aviator



That never gets old.

G
Link Posted: 1/17/2006 5:28:09 PM EDT
still waiting for mine to come back from the factory.

But on the bright side, someone finally agreed that the frame was warped/out of spec and they are shipping me a brand new one. Only took 3 trips...

EPOCH
Link Posted: 1/17/2006 5:30:27 PM EDT
which part of the frame was warped?
Link Posted: 1/17/2006 5:42:59 PM EDT
Whats the number to Glock.? I would like to send my G21 in and get it compensated.
Link Posted: 1/17/2006 5:47:18 PM EDT
[Last Edit: 1/17/2006 5:48:47 PM EDT by EPOCH96]

Originally Posted By dsg2003gt:
which part of the frame was warped?



the top portion, it caused the slide lock to be pushed out laterally too much. It would only engage the slide on the last shot by about 1 or 2 millimeters. It would cause the slide lock to wear prematurely since it was only catching the inner most edge.

Once worn down (about 50-100 rounds) the slide would fail to lock back on the last shot. Sent it back to the factory and had the slide lock replaced... twice... Finally sent a detailed letter asking them to please inspect the frame instead of just throwing in a $4 piece and shipping it back out.

They finally agreed and supposedly it's going to be shipped, new frame and all, sometime this week.

EPOCH
Link Posted: 1/17/2006 5:56:05 PM EDT
They only cost $24 to make, they should have given you a new one.


btw,Glockman for life here too.
Link Posted: 1/17/2006 7:33:48 PM EDT

Originally Posted By MrClean4Hire:
They only cost $24 to make, they should have given you a new one.


btw,Glockman for life here too.



Where did you get that number?

G
Link Posted: 1/17/2006 8:09:52 PM EDT
I wish I could say the same. Bought a brand new Glock 22 and immediatly had feeding/reliability problems. Sent the brand new gun back to the factory and havent heard from them in about 2 weeks. Really sucks to spend $500 on a gun you can't shoot. When I had to get my HK USP serviced for my own fault, I sent it out on a FRI and got it back the next FRI. You get what you pay for I guess.
Link Posted: 1/17/2006 8:13:20 PM EDT

Originally Posted By tac45:
I wish I could say the same. Bought a brand new Glock 22 and immediatly had feeding/reliability problems. Sent the brand new gun back to the factory and havent heard from them in about 2 weeks. Really sucks to spend $500 on a gun you can't shoot. When I had to get my HK USP serviced for my own fault, I sent it out on a FRI and got it back the next FRI. You get what you pay for I guess.



I think its all personal preference. I have both Glock products and HK products. I love my HK P7M8, but I hate my HK P2000. I also can't say anything bad about Glock. I've had nothing but the best from them. Great customer service also.

Like I said...personal preference. HK makes a great product...but i'll take the Glock hands down.

Link Posted: 1/17/2006 8:17:15 PM EDT
My Glocks have never failed me.
Link Posted: 1/17/2006 8:28:37 PM EDT
I wonder if I send Glock my G19 they can make it quit going off by itself. I'm afraid to carry it for fear I'll shoot my nuts off.

lawdog
Link Posted: 1/17/2006 8:34:10 PM EDT

Originally Posted By lawdog:
I wonder if I send Glock my G19 they can make it quit going off by itself. I'm afraid to carry it for fear I'll shoot my nuts off.

lawdog



Stop sticking your pencil dick in the barrel.
Link Posted: 1/17/2006 8:36:41 PM EDT

Originally Posted By lawdog:
I'll shoot my nuts off.

lawdog



is that really a bad thing ?
Link Posted: 1/18/2006 4:02:55 AM EDT

Originally Posted By Cypher214:
Wow, they replaced a total of $10 worth of parts.

Dude, you really should learn to work on your Glock yourself. A blind, deaf, nutless monkey could replace the parts that were replaced in your Glock.




That's right. A company does a nice thing and you bash them for the low dollar amount, or the owner for not doing it himself, or the simplicit of the design....


Just be happy for him and leave it at that.
Link Posted: 1/18/2006 9:42:40 AM EDT

Originally Posted By TheOtherDave:

Originally Posted By EPOCH96:


They finally agreed and supposedly it's going to be shipped, new frame and all, sometime this week.

EPOCH



Be careful and inspect the frame when they send you the replacement. I had a Kaboom on a 23 and the frame they sent me to replace it was cracked/split at the seam line on the dust cover. The crack was about 3/8 of an inch long from the front of the frame backwards. There was a run of frames recalled for this prior to me recieving mine, supposedly didn't hurt anything but I wonder if Glock has shipped any of these mis-molded frames to other people who had service work done on their frames.

Dave



That would probably be the last straw in what has been frustrating experience... But will try to hold my tongue until I get the pistol back from GLOCK.

EPOCH
Link Posted: 1/18/2006 12:03:35 PM EDT
Mine came back today. They smoothed the inside of the slide, replaced the firing pin, firing pin safety, recoil spirng/rod and cleaned it. It has been gone a total of 2 weeks. Also threw in a keychain. I am very happy with the experience.
Link Posted: 1/20/2006 8:09:16 AM EDT
Sorry but I can not say the same about Glock CS.
Back on December 13th (wrong day I guess) I sent back my #34 due to a broken frame rail. Well after 4 phone calls, three of which I was told I would get a call back later in the day. As of today (Jan20th) I am still waiting for the calls to come. They have advised me that they have my gun, but when I called they just could not locate the were abouts of my work order.
So today I will call again and not settle for the, "We will call you back later today " answer.
I know they have to wait for the replacement frame from the outer limits. But not to be able to track a gun in there system is not a good sign.
hinking.gif
Link Posted: 1/20/2006 8:59:18 AM EDT

Originally Posted By adair_usmc:

Originally Posted By DixieKnight:

Originally Posted By Aviator:
THought maybe yours Kaboomed


Aviator



Only GLOCKs kB'ing - Urban myth.



Uh huh



Fixed that for adair_usmc.
Link Posted: 1/21/2006 6:28:11 AM EDT

Originally Posted By NeverToManyBullets:
Sorry but I can not say the same about Glock CS.
Back on December 13th (wrong day I guess) I sent back my #34 due to a broken frame rail. Well after 4 phone calls, three of which I was told I would get a call back later in the day. As of today (Jan20th) I am still waiting for the calls to come. They have advised me that they have my gun, but when I called they just could not locate the were abouts of my work order.
So today I will call again and not settle for the, "We will call you back later today " answer.
I know they have to wait for the replacement frame from the outer limits. But not to be able to track a gun in there system is not a good sign.



I called about mine and they were able to track it.
Link Posted: 1/21/2006 6:29:26 AM EDT

Originally Posted By postpostban:

Originally Posted By lawdog:
I wonder if I send Glock my G19 they can make it quit going off by itself. I'm afraid to carry it for fear I'll shoot my nuts off.

lawdog



Stop sticking your pencil dick in the barrel.




Link Posted: 1/21/2006 5:25:30 PM EDT
Well, as long as customer service is good 90% of the time, that's better than a lot of companies. I know HK to have rather.....painful customer service. I know S&W to have good CS. Glock seems to be doing well, overall. I know that doesn't help you guys with problems that are taking longer than expected, but at least they are fixing it.
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