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Posted: 3/14/2006 9:24:30 AM EDT
I am still mulling over an IOR 4x24 for my FAL. If you have ever dealt with their customer service (return of defective scope, etc.) what was the outcome?

Customer Service is a biggie with me. I don't expect red carpet, just what they say they'll do.

Thanks for any information.
Link Posted: 3/14/2006 4:10:19 PM EDT
I dealt with Val several times and service has been great. I just exchanged a set of high 35mm rings for a set of medium rings and it took about 1 week. I have also exchanged a scope in the past with no problem.
Link Posted: 3/14/2006 6:29:43 PM EDT
Paulo- thanks. Thats good to hear.
Link Posted: 3/22/2006 8:39:15 PM EDT
Hi Callgood,

2 years or so ago, I lent out my rifle with an IOR 6x42 on it. The lent part is relevant, just because I can't say for certain what happened, as I wasn't there (isn't it a downer when your rifle goes hunting without you...). Any way, it came back all fogged up. I contacted customer service and gave them my story. They asked me to send the scope back, and I did. A few weeks (maybe four, I can't really remember) later I recieved what I'm pretty sure was a brand new scope. I seem to recall that there were a few detail differences between the two, and I got the impression that they were making some changes to that model, and had to wait a bit for a new one. They weren't real strong on communication, but delivered where it counted. As far as the new scope, it's since seen plenty of cold/wet/muddy etc. service with no problems. And man, it is one sharp looking (optically) piece of glass. Hope this helps,

Stych
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