First, I sent them an email on a Saturday just to ask what kind of accuracy I could expect. I was surprised when I got a reply later that day! Allen Gearhart told me to expect right at MOA, which is certainly acceptable at this price point; the swift reply definitely boosted my confidence in the smaller company. I placed my order on their website Monday morning. Allen called around lunch, and there was a mix-up at my bank because of my recent change of address. Cleared everything up with the bank, called Allen back, and he finalized the order with me on the phone! Great customer service! To make things even better, that Thursday I had my upper. A three day turnaround is pretty impressive. I ordered the 16" stainless barrel, 1:8 twist, with the 223 Wylde chamber. It comes with a carbine length gas tube and an A2 flash suppressor. I upgraded the standard 10" free float quad handrail, to their 15" Gen 3 Slim Rail for an extra $70. It seemed like it would be more comfortable than the quad rail, I like the way it looks, and it has the full length top rail and 3.5" rails on the front sides and bottom for sights or lights. With the upgrade, I got everything I wanted, shipped to my door, for right at $410.