Just got off the phone with Model 1....excellent customer service report.
I had decided to go ahead and keep the collapsible stock and just wanted to let them know of the slight "boo boo" on my order. (plus , kind of clandestinely see what their cust. svs was like, since this was my first order from them.)
Fella on the phone was pleasantly apologetic, offered to trade it out at no charge and to reimburse the shipping charges. I informed him that wasn't necessary , that I had decided to keep the CAR stock instead...and mentioned that I didn't have the CAR stock wrench though ( having every intentions to purchase the wrench for future builds,they're only $5).
They offered to send me a free wrench instead, for my troubles...
Its little things like that that keeps customers happy and coming back....
Quality merchandise and excellent Customer Service should be recognized---Model 1 Sales gets an
A+ recommendation from me.