I agree with BORICUA9MM those people at RRA are just plain rude but they dont have the market cornered , its been almost a year since I've had to deal with them and thank God , I have ordered directly from them twice and JEEZ it was nerve wracking waiting not knowing and then being forced to ask someone who doesn't care. But I lived thru it and they delivered, maybe their move will help the attitude certain folks have when asked about an item already paid for !And I have talked to them all, they really screwed up an ordered I placed once, Gay a lady who works there is really nice and helpful but its hard to get her on the phone ,you get Nancy who acts like she is being bothered when we're paying her wages. Steve aint bad but I get the impression any question you ask him he is asking someone else for the answer .But that seems to be the norm at every company I called BM a while back and didn't have a catalog with me and the individual I was talking must have been an avid knitter becasue he couldn't or did not want answer the questions I had.Same with GGG I couldn't believe that after reading their catalog its just getting stroked and who we're willing to take it from - avid shooters I dont think the avid shooter takes an entry level position at these places because he would not be able to afford his habit ! Sorry to dump but I have needed to do that for a while.