How convenient that this thread was at the top of the forum list. I went to the UPS office to pick up a couple of packages today, and for the I-don't-know-how-manyeth-time the packages weren't there. There's almost always a 'good' reason for it though. In this case, there was a substitute driver on Tues, and he left the first notice but he didn't mark on the package itself that he had attempted delivery. So on Wed the regular driver doesn't see anything written in pen on the package and apparently when he enters into his computer that there was nobody home it didn't tell him that an attempt had been made. Then he tries again on thurs and leaves another notice. I, knowing that I had received the third notice, made the mistake of assuming that 3 notices meant that final notice had been given and the package would be at the depot. So there I am trying to pick up my package and the friendly woman at the service counter spends 10 or 15 minutes tracking it down, explains what happened, and tells me that it's no problem because the package will be delivered between 1 and 4 in the afternoon. No problem. It's not like I have to go to work or anything, right?
It could be worse though. On one of the MANY times this has happened in the past, I called the night before but missed their deadline by about 5 minutes and the guy on the phone didn't bother to mention the fact. So the next day I took a long lunch to drive down to the depot. A very long lunch because it was snowing heavily so the trip that usually takes 30 minutes one way took nearly 2 hours.
My personal favorite was the time I called it in well before the deadline but when I went to get the package the guy at the counter says "I don't know, I guess the driver just forgot to take it off the truck. He'll probably try to deliver it today between 1 and 4 though."
I've only ever had one package lost. That was a barrel I was shipping out that made it to Harrisburg, PA and just disappeared. Luckily I had another one to send and I eventually got reimbursed for the barrel, but the guy I was selling to was understandably impatient.
UPS is great so long as it either doesn't require a signature or only requires a signature on the back. For the times where it is Adult Signature Required, though, the whole system just falls apart.
And no, I can't have the stuff shipped to work. I'm a government contractor working in a federal building in the district of corruption.