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Posted: 2/27/2002 10:01:25 AM EDT
apparently we havent got their attention yet.
Link Posted: 2/27/2002 10:15:42 AM EDT
Dear Mr. Havener, Thank you for contacting Dell online customer care. I appreciate the opportunity to assist you with your request. I am forwarding this message to you on behalf of Dell Computer Corporation in response to your complaint filed. We greatly appreciate your observations. Customer feedback remains our most important tool for evaluating the quality of our service. Please accept my sincere apologies for any difficulties you have experienced. While I realize that only our future interactions can restore your confidence in us completely, I want to assure you that your experience was unusual. Dell's intention is to provide customers with a computer and customer experience that is both satisfying and enjoyable. We value you as our customer, and your satisfaction is very important to us. For future customer service needs, please contact Dell via email at: www.dellcustomercare.com Unfortunately, customer care does not have access to pricing or detailed product information. For assistance on this issue, please contact our sales department at 1-800-456-3355 and a sales representative will gladly assist you. Again, we do apologize for any inconvenience this may have caused you. Thanks and for choosing Dell On-line Services, and have a great day! Amos DTE24787 Monday-Friday 8:30a.m.-5:30a.m.CST
Link Posted: 2/27/2002 10:25:05 AM EDT
We gunnies here at Dell have been working this issue since it broke, actually.
Link Posted: 2/27/2002 10:28:04 AM EDT
[Last Edit: 2/27/2002 10:28:51 AM EDT by Aggie1]
Apparently it was more than just a breakdown in communications. [url]http://delltalk.us.dell.com/messages/message_view.asp?name=cs_general&id=zypoj[/url] [b]This comes directly from a Dell employee[/b] Dell does in fact screen customers, and yes, 'Weigand Combat Handguns' was flagged. What should have happened, was a waiver should have automatically been sent to Mr. Weigand, and upon it's return, the sale would have proceeded normally. The waiver was not sent, and the person who told Mr Weigand that the sale was denied, obviously did not know about the process of what happened. Mr Weigand then assumed and proceeded to tell everyone possible that Dell denies sales to firearms related businesses. I am a Dell employee, and I am a gun owner, an NRA member, and an active defender of our 2nd Amendment rights. My posts here are in an unofficial capacity, but I can say again DELL DOES NOT HAVE A POLICY OF DENYING SALES TO FIREARMS RELATED BUSINESSES. Dell does not have an official position on firearms ownership, and does not, to my knowledge, support ANY organization on either side of the debate. Everyone jumping the gun here, so to speak, is going to make us gun owners look bad. Get the facts, then make your decision. Don't jump to conclusions, that's what the anti's do. Let's not lower ourselves to their level
Link Posted: 2/27/2002 10:33:30 AM EDT
[Last Edit: 2/27/2002 10:48:34 AM EDT by fight4yourrights]
I am a Dell employee, and I am a gun owner, an NRA member, and an active defender of our 2nd Amendment rights. My posts here are in an unofficial capacity, but I can say again DELL DOES NOT HAVE A POLICY OF DENYING SALES TO FIREARMS RELATED BUSINESSES.
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[size=2][blue][b]Even if it's true, I have a problem with Dell. What gives them the right/authority/wisdom/crystal ball to look at a company name and unilaterally decide that the computer might be used illegally? I don't get this treatment buying a ballpeen hammer at Home Depot. I'm not presumed to be a criminal when buying gasoline at Shell. What a sanctimonious attitude on Dell's part. Tell me, do they automatically flag and deny purchases from Los Alamos labs, where they make nukes? Automatically bump sales to Black & Decker, since they make box cutters like the ones used on 9/11? Dell better pull their collective heads out of their a$$es.[/size=2][/b][/blue]
Link Posted: 2/27/2002 10:39:34 AM EDT
Originally Posted By Aggie1: ... I am a Dell employee, and I am a gun owner, an NRA member, and an active defender of our 2nd Amendment rights. My posts here are in an unofficial capacity, but I can say again DELL DOES NOT HAVE A POLICY OF DENYING SALES TO FIREARMS RELATED BUSINESSES.
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Apparently, by your own words, Dell [i]does[/i] have a policy of screening and requiring a waiver (of what?) from gun related businesses. If the business was something like "Muhammed's Bomb Squad" or "El Queerdos Over America" yes. "Weigand Combat Handguns" getting flagged is purely an anti-gun policy. They deserve to be hammered for it. Jack W. told the truth without embellishment. That Dell screwed up at every turn does not diminish the fact that they would have refused him without his signature on a waiver.
Link Posted: 2/27/2002 10:45:52 AM EDT
Originally Posted By Norm_G:
Originally Posted By Aggie1: ... I am a Dell employee, and I am a gun owner, an NRA member, and an active defender of our 2nd Amendment rights. My posts here are in an unofficial capacity, but I can say again DELL DOES NOT HAVE A POLICY OF DENYING SALES TO FIREARMS RELATED BUSINESSES.
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Apparently, by your own words, Dell [i]does[/i] have a policy of screening and requiring a waiver (of what?) from gun related businesses. If the business was something like "Muhammed's Bomb Squad" or "El Queerdos Over America" yes. "Weigand Combat Handguns" getting flagged is purely an anti-gun policy. They deserve to be hammered for it. Jack W. told the truth without embellishment. That Dell screwed up at every turn does not diminish the fact that they would have refused him without his signature on a waiver.
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Norm read my post.. I am not a Dell employee the post was copied from Dell's customer care website.
Link Posted: 2/27/2002 10:48:12 AM EDT
Originally Posted By Spearweasel: We gunnies here at Dell have been working this issue since it broke, actually.
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I was expecting something more along the lines of an official Dell response.
Link Posted: 2/27/2002 1:57:30 PM EDT
[size=4][red]From the Maryland AR15 Shooters Site - Just has some confirmation and a followup on the Glock List (on Yahoo groups). Seem's Dell's president called up Mr. Weigand and apologized. He then offered Mr. Weigand a free PC in the configuration ordered. Mr Weigand declined stating 'he didn't want to look like he had done all this just so he could get a free PC'. I'm glad to see Dell corrected the problem, and I was very impressed with Mr. Weigand's integrity.[/size=4][/red]
Link Posted: 2/27/2002 2:42:22 PM EDT
Originally Posted By fight4yourrights:
I am a Dell employee, and I am a gun owner, an NRA member, and an active defender of our 2nd Amendment rights. My posts here are in an unofficial capacity, but I can say again DELL DOES NOT HAVE A POLICY OF DENYING SALES TO FIREARMS RELATED BUSINESSES.
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[size=2][blue][b]Even if it's true, I have a problem with Dell. What gives them the right/authority/wisdom/crystal ball to look at a company name and unilaterally decide that the computer might be used illegally? I don't get this treatment buying a ballpeen hammer at Home Depot. I'm not presumed to be a criminal when buying gasoline at Shell. What a sanctimonious attitude on Dell's part. Tell me, do they automatically flag and deny purchases from Los Alamos labs, where they make nukes? Automatically bump sales to Black & Decker, since they make box cutters like the ones used on 9/11? Dell better pull their collective heads out of their a$$es.[/size=2][/b][/blue]
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DITTO!!!! So if someone sets up a group promoting child porn and calls it "In Love Of Children" they would not be flagged? Screw them and their thought police PR lawyers.
Link Posted: 2/27/2002 4:20:51 PM EDT
[size=2][blue][b]Even if it's true, I have a problem with Dell. What gives them the right/authority/wisdom/crystal ball to look at a company name and unilaterally decide that the computer might be used illegally? Dell better pull their collective heads out of their a$$es.[/size=2][/b][/blue]
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I agree here. I'd bet they would not deny computer sales to a company called "XYZ Adult Productions" for internet pornno sites and webcams.
Link Posted: 2/27/2002 5:22:59 PM EDT
[Last Edit: 2/27/2002 5:24:45 PM EDT by Norm_G]
Sorry about the misattribution earlier, Aggie. Here's another tidbit:
>>More info from Jim N on tx.guns... >> >> >>On Wed, 27 Feb 2002 21:47:59 GMT, Jim Nicholson >>wrote: >> >> >Fellows, as I mentioned, here is more evidence of Dell's anti-gun >> >policies. It appears to run deeper than just the isolated >> >mistake of one individual salesman in the Jack Weigand case. This >> >one ain't just Pennsylvania, Dell is messing with Texas now! >> >TSRA is currently trying to arrange a meeting with Dell's >> >management to determine the depth of this policy. >> > >> >-------- Original Message -------- >> >Subject: More on Dell Computers >> >Date: Wed, 27 Feb 2002 14:19:15 -0600 >> >From: "Denny Vasquez" >> >To: >> > >> >Jim, >> > >> >The email you sent me concerning Dell computers could have not >> >been timelier. On the Feb 18th I ordered a computer from Dell to >> >replace the one that I have been leasing from them for the last 3 >> >years. My order was >> >accepted and I was assigned a tracking number. When I logged on >> >to their web page last Thursday to check the status of my order I >> >could not locate it in their work stream. Therefore, I called >> >Dell and was informed that there were problems with my order and >> >that someone would call me back on Friday. >> > >> >Having not heard back from them on Friday, I called back on >> >Monday to inquire as to what the problem might be. I was informed >> >that my order had been canceled and that I was no long an >> >approved customer of Dell Computer Corporation. Not understanding >> >this logic, and knowing that each of my monthly lease payments >> >had been made as requested, I asked to speak to a supervisor in >> >order to determine why they had made this decision. After going >> >up the chain of command several levels I was finally told that I >> >was on a list of undesirable customers that Dell maintained and >> >that they would not sell me a computer because they didn't know >> >if all of my potential uses for the machine would be legal or >> >not. >> > >> >When I asked them what they were implying, this supervisor said >> >that according to their records I belonged to pro-gun and >> >pro-hunting groups such the NRA, TSRA, SCI, Trophy Game Records >> >of the world and others. When I inquired as what this had to do >> >with my purchase of a new computer, I was told that the Dell >> >Computer Corporation felt that it was their responsibility as a >> >member of the US corporate society to insure that their products >> >were not used for purposes that ran contra to Dell's corporate >> >policies and beliefs. >> > >> >Bottom line of the conversation was that I had been labeled as a >> >potential menace to society because I am gun owner and a hunter, >> >even though I do not have a police record and have never >> >participated in a law suit, therefore, the Dell Computer >> >Corporation would no longer sell computers to me or to those like >> >me. >> > >> >What a crock! Just thought you might like to know. >> > >> >Denny Vasquez >
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Don't let the bastards buy you off for the price of a laptop.
Link Posted: 2/27/2002 9:31:06 PM EDT
Wanna toss some gasoline on the fire? How about someone email this to the Muslim Defense League: From Matt of Dell Customer Service: - Why do we screen customers? Imagine if someone from a company called Mohammed's Bombs called and ordered a computer... would you want to be held liable if they used your product in an illegal way? - Matt
Link Posted: 3/2/2002 4:21:23 PM EDT
Sales Filter Software Helps U.S. Companies Avoid Selling to Terrorists http://abcnews.go.com/sections/scitech/TechTV/techtv_softwarescreen020301.html "Companies that use Vastera's product include [b]Dell Computer[/b], Microsoft, Lucent Technologies, and Novell." The headline was a sidebar to another ABCNews article lined in another thread about the pissy French and their opinion of the US (can you say "As IF?) Now THIS is AR15.com [blue][i]synergy[/i][/blue]
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