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Posted: 3/27/2006 1:30:35 PM EDT
Here's the deal: My wife and son just went shopping at Wal Mart and bought among other things a DVD movie. The check out person forgot to deactivate the pilfer alarm insert in the movie as she rung the items up. As my wife was pushing the cart through the exit door the alarm went off. The door guard forcefully grabbed her cart and pulled it away from her saying "I have to check your receipt against the items in your cart."

Here is the potentially serious problem, my wife has severe Multiple Sclerosis and is legally and obviously disabled. She normally uses a cane and an escort's arm to walk, but she uses a shopping cart to steady herself while shopping. When the lady grabbed and pulled the cart she would have fallen if my son hadn't grabbed her.

I have already spoken to the manager and let her know that this is unacceptable and asked her to educate all of her guards not to physically grab a cart away or they could cause injury. The manager gave me a sincere apology and promised to talk to the person involved.

I am not the sueing type, and this incident has been dealt with to my satisfaction. I am asking what you would have done so I can be prepared in case it ever happens again. Please keep it civil!
Link Posted: 3/27/2006 1:32:03 PM EDT
2 shots, center of mass, in a civil manner.
Link Posted: 3/27/2006 1:32:56 PM EDT
[obligatory]DRAW DOWN[/obligatory]

Back to reality:

you did the 100% right thing. Though the actions of the door nazi were harsh, you're not going to go far being a dick about things.
Link Posted: 3/27/2006 1:32:57 PM EDT
Link Posted: 3/27/2006 1:33:09 PM EDT
Did you go punch her in the face or what?
Link Posted: 3/27/2006 1:33:41 PM EDT
Lawsuit.
Link Posted: 3/27/2006 1:33:48 PM EDT
Its definatly against Walmart policy to grab anything.

I have been through the first part of door greeder training and it is stressed very much to approch the customer clamly and friendly, and to never grab them or the merchandise or accuse them of any thing.
Link Posted: 3/27/2006 1:34:07 PM EDT
I was thinking a dual.
Link Posted: 3/27/2006 1:34:41 PM EDT
I think you handled it in about the best possible manner.

Only thing I would have asked is for a written appology from the door manager that grabbed the shopping cart. At least that way you know the store manger spoke with this person, and that they invested time in thinking about and formulating an appology (even if it isn't sincere).
Link Posted: 3/27/2006 1:35:31 PM EDT
Go with your wife next time.
Link Posted: 3/27/2006 1:35:56 PM EDT
Don't shop at Wal-Mart, or if you do, make sure they deactivate all your stuff.....I had a simular thing happen to me, except my kid was in the cart when the old fart grabbed it. HE GOT AN ASS CHEWING......
Link Posted: 3/27/2006 1:36:33 PM EDT
Was the door nazi a male or female? This would have dictated my response.
Link Posted: 3/27/2006 1:36:54 PM EDT
I would also email or call the corporate headquarters and let them know what happend. It never hurts to follow up.
Link Posted: 3/27/2006 1:37:45 PM EDT

Originally Posted By Jarhead_22:
If I was there when someone did that to my wife, we would be having an on the spot conversation.
If I wasn't there when someone did that to my wife, we would be having a conversation later.



I wasn't there or rest assured there would definately have been an on the spot conversation.
Link Posted: 3/27/2006 1:39:17 PM EDT

Originally Posted By Bama-Shooter:
Go with your wife next time.



Bama, I was at work when this happened. My son is 6' 3" 300 lbs. I don't worry about her when he is there.
Link Posted: 3/27/2006 1:39:47 PM EDT

Originally Posted By -Absolut-:
Was the door nazi a male or female? This would have dictated my response.



Female in her 50's.
Link Posted: 3/27/2006 1:40:31 PM EDT
As i see it, once i hand over payment for the items, they are in turn mine. Anyone wanting to search my stuff will have to have probable cause and a LEO on the scene or they can ge to hell. Ive on many occasions let a wlamart door checker know my opinion. i do not stop, even when asked to. If they have me on video stealing, they had better provide it if they want to search my bags.
Link Posted: 3/27/2006 1:42:43 PM EDT

Originally Posted By Dilbert_556:

Originally Posted By -Absolut-:
Was the door nazi a male or female? This would have dictated my response.



Female in her 50's.

I would say you handeled it appropriately then.
Link Posted: 3/27/2006 1:44:23 PM EDT
Link Posted: 3/27/2006 1:46:40 PM EDT

Originally Posted By Dilbert_556:

Originally Posted By Bama-Shooter:
Go with your wife next time.



Bama, I was at work when this happened. My son is 6' 3" 300 lbs. I don't worry about her when he is there.



Big boy.

Paging Cheeks, Cheeks!
Link Posted: 3/27/2006 1:47:22 PM EDT
[Last Edit: 3/27/2006 1:51:02 PM EDT by Goonboss]
Don't like where you shop, don't shop there anymore.

I personally don't feel the need to exert my Mel Gibson-esque
crys for freedom on 50 y/o grandmas

I just don't have an issue showing my reciept.

I dunno where they get these Strosstruppen people seem to encounter.

They don't do that suff where I live.

ETA: I'd've taken the action you did. You obviously aren't a real ARFCOMer, as
you dodn't give her two in the chest and one in the head.
Link Posted: 3/27/2006 1:51:14 PM EDT
Threaten to sue until they give yuo a real appology and
lots of free stuff.

No free stuff = lawsuit

Oh ,and tell her to fall next time.
That's the BIG money.
Link Posted: 3/27/2006 1:52:07 PM EDT
Man, I would have been pissed.

God forbid, if your wife would have taken a fall because of this thoughtless person ....... well, it would be a monumental challenge to control my temper in that scenario.

Let's face it, your practical options are fairly limited in this situation. I think you handled the situation well and did the right thing.
Link Posted: 3/27/2006 1:54:41 PM EDT
as a man it would have been bad form to beat the snot out of this woman. but don't you have a few female friends that could have curb-stomped her after work?
Link Posted: 3/27/2006 1:56:41 PM EDT

Originally Posted By James23:
Man, I would have been pissed.

God forbid, if your wife would have taken a fall because of this thoughtless person ....... well, it would be a monumental challenge to control my temper in that scenario.

Let's face it, your practical options are fairly limited in this situation. I think you handled the situation well and did the right thing.



Like I told the manager, If she had fallen she would be talking to an attorney instead of me. I have never sued anyone, but I would have for that.
Link Posted: 3/27/2006 2:01:32 PM EDT
In my civil mindset, I would have pulled out my FOX and would proceed to unload the cannister at the receipt checker's face.

"The price is wrong, bitch!"

Then I would've spray painted OWNED! on their back.



Oh, I guess what you did was fine. You received a sincere apology from the manager and the manager said they would deal with it. I wouldn't see a reason to take it any further.

OTOH, I always have my receipt out when leaving WalMart, and they never even ask me to see it. Gosh!
Link Posted: 3/27/2006 2:04:51 PM EDT
I always just keep walking, screw em.

But in your case I'd threaten a lawsuit untill they gave me what I wanted...hookers and blow.
Link Posted: 3/27/2006 2:05:10 PM EDT
I would have asked for the women’s job
Link Posted: 3/27/2006 2:05:11 PM EDT
[Last Edit: 3/27/2006 2:05:59 PM EDT by wildearp]
Wal-Mart door greeters/receipt checkers are usually the lowest common denominator. They can barely stand and do their job, while their drool obscures your receipt. Now that is a bio-hazard.
Link Posted: 3/27/2006 2:08:23 PM EDT

Originally Posted By Kalahnikid:
I always just keep walking, screw em.

But in your case I'd threaten a lawsuit untill they gave me what I wanted...hookers and blow.



Shit, the hookers and blow gambit! How could I have forgotten that one?!?
Link Posted: 3/27/2006 2:11:00 PM EDT
Goes with the territory....more theft=increased cost to you and I.

I'd want employees actively looking for possible thefts.....sorry your wife has an ailment, but I wouldn't want my employees "gunshy" when confronting suspicious circumstances....luckily the VAST majority of people confronted by employees prob do not have an ailment that requires physical contact with a shopping cart so it's a pretty rare occurance to expect a company to address directly....

My .02$...
Link Posted: 3/27/2006 2:15:34 PM EDT

Originally Posted By easy610:
Goes with the territory....more theft=increased cost to you and I.

I'd want employees actively looking for possible thefts.....sorry your wife has an ailment, but I wouldn't want my employees "gunshy" when confronting suspicious circumstances....luckily the VAST majority of people confronted by employees prob do not have an ailment that requires physical contact with a shopping cart so it's a pretty rare occurance to expect a company to address directly....

My .02$...



I bet the ADA would disagree with you on that. I agree with you on theft deterrance, but I would want my employees to perform their duties sensibly and keep my legal exposure to a minimum.
Link Posted: 3/27/2006 2:15:59 PM EDT
Everything in and around Wal-Mart is videotaped I'd be on the phone with an Attorney like right-now. This Jacka$$ that did this should be fired. I WOULD SUE. What if he had injured her......What about the next time he does this to a kid or an old lady and he hurts them just because he thinks he's some kind of enforcer. Now is your time to step up and put this Jag out of commission.



It's the right thing to do



Link Posted: 3/27/2006 2:18:18 PM EDT

Originally Posted By easy610:
Goes with the territory....more theft=increased cost to you and I.

I'd want employees actively looking for possible thefts.....sorry your wife has an ailment, but I wouldn't want my employees "gunshy" when confronting suspicious circumstances....luckily the VAST majority of people confronted by employees prob do not have an ailment that requires physical contact with a shopping cart so it's a pretty rare occurance to expect a company to address directly....

My .02$...



Just takes one incident. With WalMarts press lately you might have a salivating jury. But I'm with you on your first sentence. My daughter has a 2nd job at Anthropologie. They got ripped off by a woman who is a "friend' of the manager! Figured it out after she left. I hate thieves.
Link Posted: 3/27/2006 2:19:18 PM EDT
I wouldn't let them off that easily. Call corporate and raise hell. Trust me the idiot who grabbed the cart and the entire management staff does not want that kind of attention.

Who knows you could get a permanent up fron reserved parking space and nachos for life , or mcdonalds or ???

Regardless I wouldn't let any of them off that easily.
Next time somebody could get hurt and it could be your wife or you.
Link Posted: 3/27/2006 2:20:46 PM EDT
Link Posted: 3/27/2006 2:23:27 PM EDT

Originally Posted By Blue_Genes:
I was thinking a dual.



two of what?
Link Posted: 3/27/2006 2:25:06 PM EDT
Since your wife didn't fall, I wouldn't think you'd make any friends (or money) with a lawsuit. If she had fallen, game on.
Link Posted: 3/27/2006 2:30:37 PM EDT
Link Posted: 3/27/2006 2:32:46 PM EDT

Originally Posted By Jarhead_22:

Originally Posted By bnorman:

Originally Posted By Blue_Genes:
I was thinking a duel.



two of what?


www.vikingmetalworks.com/images/dubaxe01.jpg




I was thinking tandem titty twister.
Link Posted: 3/27/2006 2:33:40 PM EDT

Originally Posted By Dilbert_556:

<Snip> My son is 6' 3" 300 lbs. <Snip>



Link Posted: 3/27/2006 2:36:05 PM EDT

Originally Posted By Echo_Hotel:

Originally Posted By Dilbert_556:

<Snip> My son is 6' 3" 300 lbs. <Snip>



img.photobucket.com/albums/0603/Dwoog34/BringIt.jpg



Link Posted: 3/27/2006 2:43:44 PM EDT

You really want people's advice ? Nah , I doubt that .
Link Posted: 3/27/2006 2:44:37 PM EDT
[Last Edit: 3/27/2006 2:45:38 PM EDT by gardenWeasel]
If I was there and that happened to my wife, I would have ran to the car.
Link Posted: 3/27/2006 2:45:53 PM EDT

Originally Posted By Snerdly:
You really want people's advice ? Nah , I doubt that .



What have I said that makes you doubt it?
Link Posted: 3/27/2006 2:49:40 PM EDT
Sounds to me like you handled it just about perfectly.

Good job.
Link Posted: 3/27/2006 2:50:21 PM EDT
try this on for size --- the other night my girlfriend and I had just finished buying up some groceries at wally world, and after we check out, she without thinking tosses the receipt in the trash. Usually they don't check at the door at my local walmart, but with my luck ofcourse they decide to check this time. Long story short, we had to go get the cashier, who verified that we had indeed paid for everything, but that wasn't good enough for the door nazi, so the manager had to come out, and cross reference everything in our cart with a second print out from the cashier before Ms. Hitler at the door was satisfied. All in all, Wal-Mart sucked up about 30 minutes of my time, and I value my time!! h.gif
Link Posted: 3/27/2006 2:51:57 PM EDT
I would have done what you did. You handled it well.
Link Posted: 3/27/2006 2:53:51 PM EDT

Originally Posted By Old_Painless:
Sounds to me like you handled it just about perfectly.

Good job.



Thanks OP, that means a lot coming from you.
Link Posted: 3/27/2006 2:55:50 PM EDT
What a retarded fight to pick.
Link Posted: 3/27/2006 2:57:47 PM EDT
I'd call home office and let them know. The manager may take care of it properly, but I have seen some managers just say "Don't do it again". When home office calls and wants to know what actions were taken to insure this doesn't happen again I guarantee things will get done. I'd seriously give them a call, even if you just call the district office. What if this person does the same thing again and somebody does get hurt.....


I'm not a lawyer and I know you can sue anyone for anything. But I don't see how you could win anything if you did sue. I would think you'd have to show some sort of loss/damage/injury. Just saying something could have happened wouldn't cut it IMO. If she had fallen it would be a different story.
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