I got Elder Scrolls 4 for free today because of awesome customer service.
Amazon.com made a mistake and charged me 4 times for the game, and for one other order I placed late last week. Charged 4 times for each item. that I had pre-ordered for a long time, but none of that was ever refunded. The check card I used was for a bank account in another bank than my main account is, and only had a little less than a $1,000 dollars in it, so when this stuff hit, it put the account in the negative. I had seen this before, they usually just refund the other charges the same day the order goes through and thats the end of it. This time, none of the charges were refunded.
I was patient with them until today, when the bank put an overdraft charge on that damn account for being in the negative, becuase of Amazon. I put my phone number in their system, stating that I wanted a call back ASAP, and waited. It only took about 30 seconds for a rep to call me. She explained that for some reason the extra charges were not refunded, and for my trouble, she refunded all 4 charges for the elder scrolls video game, and 3 of the 4 charges on the other order I placed. I was actually quite impressed. I wish they would have given me the other item as the freebie though, it was more expensive