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Posted: 3/22/2006 7:35:28 AM EDT
Installed a new color cartridge on mother-in-law's printer, and the color won't work. I put in the genuine, overpriced Dell cartridges. Yes, I removed the protective film off the cartirdige. The newly installed black cartridge works fine.

Why won't this stupid thing print??????

vmax84
Link Posted: 3/22/2006 7:38:02 AM EDT
range trip

Dell's = tHe SuCKage
Link Posted: 3/22/2006 7:43:29 AM EDT

Originally Posted By cruze5:
range trip

Dell's = tHe SuCKage




Excellant advice, not an option at this point.

vmax84
Link Posted: 3/22/2006 7:44:38 AM EDT
Cheaper to buy a new printer than the ink it seems.


Try having the printer do an alignment if thats an option. Also make sure the contacts on the cartage is clean.
Link Posted: 3/22/2006 7:45:33 AM EDT
is it only printing black,or not at all?

if it won't print in color make sure that it isn't set to print black only.

have you uninstalled printer and reinstalled yet?
Link Posted: 3/22/2006 7:47:25 AM EDT

Originally Posted By hanau:
is it only printing black,or not at all?

if it won't print in color make sure that it isn't set to print black only.

have you uninstalled printer and reinstalled yet?



It is printing fine in black. I'll try the other suggestions. Thanks.

vmax84
Link Posted: 3/22/2006 7:49:25 AM EDT
Take the color cartridge back to the store and exchange it.
Link Posted: 3/22/2006 9:09:03 AM EDT
Do you have it plugged directly into the PC? The Dell ware is finicky, it generally only runs well with WinXP, and if you have it plugged into a router or even a hub it might not work correctly.
Link Posted: 3/22/2006 10:37:33 AM EDT
We reloaded the printer software and that didn't get the thing to work correctly.

I guess I'm just gonna send the color cartridge back to Dell and have them send me another one.

Thanks for the help.

vmax84
Link Posted: 3/22/2006 10:57:10 AM EDT
Turn off monochrome(black/white) in the printer options.
Link Posted: 3/22/2006 11:12:16 AM EDT
Throw it away and get another one. Printers are cheap enough I get a new one every 18 months or so

Link Posted: 3/22/2006 12:14:35 PM EDT

Originally Posted By FunYun1983:
Turn off monochrome(black/white) in the printer options.



Are you referring to "greyscale"? I tried that one.

The thing use to work............ran the color out and replaced it with a new one. Now, it doesn't work. Just gonna send the new one back to Dell and have them send us another one.

vmax84
Link Posted: 3/22/2006 12:15:34 PM EDT

Originally Posted By cruze5:
range trip

Dell's = tHe SuCKage



Most accurate statement today.

vmax84
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