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Posted: 3/8/2006 1:50:39 PM EDT
I placed a small order with Bushmaster early last week. Here's what happened.

All I really needed was a $15 firing pin protrusion gauge, but I ordered a few other small items to help
make the order worth their while. My order arrived today and every thing I ordered (4 small items)
was in the box except the one item that I really needed the most, the firing pin gauge.
The items was marked as shipped on the packing list, but it was not in the box.

I called BM and spoke to a very nice phone operator, she passed me to another nice woman. I
explained the discrepancy with my order and at no time did I ever raise my voice or get upset in any
way. I was a prefect gentleman the whole time. Well, this nice woman had the nerve to apologize to
me and she said she would ship the firing pin gauge to me via 2nd day air at no charge.
How dare someone in the firearms industry take care of their customers in such a courteous
manner! The next time I need something, I'm going to call them again...that'll teach 'em!
Link Posted: 3/8/2006 1:52:29 PM EDT
[Last Edit: 3/8/2006 1:52:59 PM EDT by DK-Prof]

They've got a pattern of that kind of behavior, those scoundrels!

Link Posted: 3/8/2006 1:54:38 PM EDT
just wait until you try to order an upper from them

you get it just the way you want...
Link Posted: 3/8/2006 1:54:40 PM EDT
Don't you let them get away with that crap!
Link Posted: 3/8/2006 1:57:15 PM EDT
A great Maine company.
Link Posted: 3/8/2006 1:57:27 PM EDT


good to know thanks for sharing

i ordered a 40 rounder from them when i got my first ar. that was a mistake... we live and learn
Link Posted: 3/8/2006 1:58:40 PM EDT

Originally Posted By AmericanPatriot1776:
A great Maine company.






<----------
Link Posted: 3/8/2006 2:13:14 PM EDT
GOOD SERVICE!?! Those Bastards
Link Posted: 3/8/2006 2:56:56 PM EDT
Those bastards pulled shit like that with me before, and I, being the low selt-esteemed person that I am, returned to order more.
Link Posted: 3/8/2006 3:00:51 PM EDT

Originally Posted By Gunner1X:
I placed a small order with Bushmaster early last week. Here's what happened.

All I really needed was a $15 firing pin protrusion gauge, but I ordered a few other small items to help
make the order worth their while. My order arrived today and every thing I ordered (4 small items)
was in the box except the one item that I really needed the most, the firing pin gauge.
The items was marked as shipped on the packing list, but it was not in the box.

I called BM and spoke to a very nice phone operator, she passed me to another nice woman. I
explained the discrepancy with my order and at no time did I ever raise my voice or get upset in any
way. I was a prefect gentleman the whole time. Well, this nice woman had the nerve to apologize to
me and she said she would ship the firing pin gauge to me via 2nd day air at no charge.
How dare someone in the firearms industry take care of their customers in such a courteous
manner! The next time I need something, I'm going to call them again...that'll teach 'em!

how dare they! direct tv did the same thing to me when a reciever crapped out. they were very polite, they apologized, they got my information and had a new reciever sent out in a timely manner - at no charge to me! the horror!
Link Posted: 3/8/2006 4:05:54 PM EDT

Originally Posted By Gunner1X:
I placed a small order with Bushmaster early last week. Here's what happened.

All I really needed was a $15 firing pin protrusion gauge, but I ordered a few other small items to help
make the order worth their while. My order arrived today and every thing I ordered (4 small items)
was in the box except the one item that I really needed the most, the firing pin gauge.
The items was marked as shipped on the packing list, but it was not in the box.

I called BM and spoke to a very nice phone operator, she passed me to another nice woman. I
explained the discrepancy with my order and at no time did I ever raise my voice or get upset in any
way. I was a prefect gentleman the whole time. Well, this nice woman had the nerve to apologize to
me and she said she would ship the firing pin gauge to me via 2nd day air at no charge.
How dare someone in the firearms industry take care of their customers in such a courteous
manner! The next time I need something, I'm going to call them again...that'll teach 'em!



Well hell...they did not overnight it to you???

Link Posted: 3/8/2006 4:35:49 PM EDT
[Last Edit: 3/8/2006 4:36:54 PM EDT by Treelo]

Originally Posted By hk940:
just wait until you try to order an upper from them

you get it just the way you want...



I'll have to disagree with that. TWICE, I ordered 14.5" M4 barrels with a Phantom suppressor permanently attached. TWICE, they failed to attach the suppressor and simply included the Phantom in my order unnattached.

I called customer service and they said it showed clearly on my order that I had ordered the Phantom perm. attached and the CS guy offered to pay for shipping to return the parts and have them done right. I declined and just did it myself.

They made every effort to make it right, and I applaud them for it. The fact that it happened twice was surprising. Everyone makes mistakes and they were more than willing to correct it. That is why I will continue to do business with them.
Link Posted: 3/8/2006 4:38:49 PM EDT
Ahhh... not to piss on your parade, LMT really took care of me. They sent the wrong upper, apologized, I sent it back, they sent me the correct one... all smiles here.
Link Posted: 3/8/2006 4:40:35 PM EDT
i would never let them pull that kind of shit on me! demand a backorder or something!
Link Posted: 3/8/2006 4:43:27 PM EDT

Originally Posted By Treelo:
I'll have to disagree with that. TWICE, I ordered 14.5" M4 barrels with a Phantom suppressor permanently attached. TWICE, they failed to attach the suppressor and simply included the Phantom in my order unnattached.



They got mine right the first time. I was happy.
Link Posted: 3/8/2006 4:46:12 PM EDT
Does this mean you won't call for a boycott?

Link Posted: 3/8/2006 4:47:56 PM EDT
yeah - fuckers....it should have been next-day morning delivery....
Link Posted: 3/8/2006 4:51:36 PM EDT
Glad it got resolved quickly, it's always nice when companies go the extra mile to resolve issues like that.
Link Posted: 3/8/2006 4:53:44 PM EDT

Originally Posted By roboman:

Originally Posted By AmericanPatriot1776:
A great Maine company.






<----------



Stupid mainers
Link Posted: 3/8/2006 4:54:38 PM EDT

Originally Posted By Wobblin-Goblin:
Does this mean you won't call for a boycott?




maybe a buycott
Link Posted: 3/8/2006 4:58:25 PM EDT
Gunner1X: Funny I ordered one of those gauges also, and I didn't get mines either, a 2 minute phone calll, and another was on the way, but just had them send it regular mail because I didn't really need it right away, it was something like a Thursday, so it would be in L.A. on Monday or Tuesday regardless of whether it was 2nd day air or not.
Link Posted: 3/8/2006 5:41:11 PM EDT
Good service and good products. It's (supposed to be) the American way.
Link Posted: 3/8/2006 5:45:38 PM EDT
Link Posted: 3/8/2006 5:50:12 PM EDT

Originally Posted By Napoleon_Tanerite:
i would never let them pull that kind of shit on me! demand a backorder or something!



Link Posted: 3/9/2006 5:12:48 AM EDT

Originally Posted By cyrax777:

Originally Posted By Wobblin-Goblin:
Does this mean you won't call for a boycott?




maybe a buycott



good idea
Link Posted: 3/9/2006 5:24:02 AM EDT
[Last Edit: 3/9/2006 5:24:39 AM EDT by jimtash9]
I bought an AR that had the crappy Mini-Y brake on it during the ban. I called them up and spoke to the tech guy for at least 20 minutes telling him of my dis-like of it and to my surprise, he agreed with everything I said. So what he ended up doing is exchanging out the entire light-weight Mini-Y barrel for a brand new heavy barrel with an AK brake for $50.00. Damn I hate Bushmaster.
Link Posted: 3/9/2006 5:26:28 AM EDT
Clearly, they are the BOTAC of the firearms industry!

Link Posted: 3/9/2006 11:55:39 AM EDT
I once placed a large order with them, but received a rifle length gas tube instead of a carbine length. I called, got a RA and sent in the long tube. The short tube came, along with another charge receipt for $2.00.I figured they needed to cover S&H, no big deal.
Then after looking closer to the charge receipt, I realized that it was a $2.00 CREDIT for the difference in cost!! I now know my Bushmaster customer number by heart.
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