Newegg is great. The best way to see how a company really is, is when there is a problem and how they respond to it:
Last month I ordered a mp3 player from them, but received the wrong model, I called them up told them what the problem was and they asked me how I would like it resolved, they never questioned anything I said, never doubted me, did not ask for proof of wrong item or anything. They took me at my word, then did exactly what I asked them to do (credit me the $ difference), and I had the credit in a couple days, it does not get any better than that. That is the model of customer service that every other online seller should hope to live up to.
I've ordered over $20,000 (personal - not for work) from them over the last few years and they will continue to get my money as long as the customer service remains top-notch. I don't even care about lowest prices, I demand the best service and I get that with newegg.