So I'm on my way to work yesterday down IH 35 at about 70 mph when I notice my 2004 Dodge Ram 2500 4x4 Q-cab 6.0 Cummins Diesel sputter then die. I manage to pull it off to the side of the road and she'll crank but won't start. It was like I was out of fuel but still had about half a tank. I have 31k miles on it.
So, long story short, I call Dodge and they send out a wrecker, which took a while. It goes to the closest Dodge dealer. Once there they refuse to give me a rent car. The "service consultant" says they have no provisions for giving me a car even though I am covered under warranty. She then in the same sentence tells me to go to Enterprise rental car which is inside of the dealership. They refuse to pay for the cost of my rental and it has been two days now and it is just now getting looked at.
I just can't believe that they won't give me something to drive (that I don't have to pay for) or pay for the cost of the rental car. I could understand if it was out of warranty, but it's not. I called the dealer again today and expressed my displeasure in the service. She [ the service advisor] said that if I would have bought my car from a fancy dealership (e.g. BMW, Mercedes) that the cost of a rental is built into the purchase price. BULLSHIT!! So this 40k truck is different than a 35k BMW?!
Oh well, just needed to rant. I am getting a up close and personal expierence of Dodge's customer service policy - and i'm not impressed!
Nick