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Posted: 1/19/2006 7:53:43 PM EDT
[Last Edit: 1/19/2006 8:04:26 PM EDT by Zippy_The_Wonderdog]
Aboot 3 yrs ago I bought a big ol' mattress. A big thick California king. It was spectacular. A Stearns and Foster FWIW. Can you say....comfy?

Fast forward to now. Despite regular rotations, it is a sagging piece of, well....shit. A flip or a turn may help but very soon I have to resort to sleeping diagonally to keep blood from rushing to my head.

I have contacted the retailer I bought it from, Macy's,and they are going to handle the warranty action. On their instruction, I measured the deepest sag point which was 2" on one side and 1 3/4 on the other.

SO! Tomorrow, they are sending out a "technician" to check my claims. I hope this goes smoothly, but I have heard trying to exercise a warranty on a mattress can be extremely difficult.

I WANT a NEW BED, DAMNIT!

Anyone ever do it? Return a mattress, that is.

Thank you for your time.
Link Posted: 1/19/2006 8:02:44 PM EDT
Tagged. I wanna hear how this goes when he gets pissed off tomorrow.
Link Posted: 1/19/2006 8:09:07 PM EDT
My wife and I did this very thing about 4 years ago. It was a Serta. I complained about how the mattress 'sunk' where I slept. We did the rotation thing with the mattress, but the 'divots' were still getting deeper.

They sent out a tech who took measurements and determined we qualified for a new replacement mattress. Problem was, they didn't make that style anymore and nothing matched the box spring we had. The wife wasn't happy; I talked them into providing a boxspring that matched the mattress we eventually picked out.

We were instructed by the factory to visit a local showroom dealer and pick out what we wanted. If I remember correctly, there was an issue about delivery costs. Can't remember all of it, but I do remember that something about the deal really ticked me and the wife off...

Anyway, we got our new mattress, but it was a royal PITA!!! Good luck with your endeavours.
Link Posted: 1/19/2006 8:10:34 PM EDT
Good luck I would imagine it would be like trying to exercise any other warranty - it will depend on the person you have to deal with and how you react to them.
Link Posted: 1/19/2006 8:12:37 PM EDT
[Last Edit: 1/19/2006 8:12:48 PM EDT by Zippy_The_Wonderdog]
It just occured to me that the "tech" might not be a he, but a she.

This has the makings of a porno.
Link Posted: 1/19/2006 8:39:46 PM EDT
I used to sell mattresses. In about the last five years the manufacturers have gotten picky about what they will or will not take back. If they give you static about it, here is my advice. Keep calling, threaten to go to a news station and keep calling. Get the store manager's name. Most salespeople will find a way to replace it just to get you off their back.

For future reference, Stearns & Foster is just a Sealy with a higher price tag. Next time get a Simmons. That is the company that I had the fewest problems with, either with quality or warranty issues. And no, I don't sell them anymore.
Link Posted: 1/20/2006 7:49:10 AM EDT
As I am sure you are all anxiously awaiting, the mattress inspector is on the way. I will keep you advised as to the results.

That is all. Carry on.
Link Posted: 1/20/2006 7:58:06 AM EDT
Tag to see what the tech says.
Link Posted: 1/20/2006 8:05:09 AM EDT
I tried to get one replace once, when the adjuster came out for inspection, she said it was fine, I told her it wasn't, and she replied: "cum stains arn't covered under warranty", I donated it to the salvation army that afternoon.

MLW>"<
Link Posted: 1/20/2006 8:08:03 AM EDT
Tagged. My expensive Simmons Back Care (California King, just like yours) has the same problem, though it occured a couple of years later than yours. I'm pissed, as well.
Link Posted: 1/20/2006 8:08:44 AM EDT
taggage for result
Link Posted: 1/20/2006 8:08:47 AM EDT
First of all, it was a he and not a she. So much for the Penthoue lettter potential.

He took measurements. He took pics. I should hear next week.

Bastards better hook me up.
Link Posted: 1/20/2006 8:11:13 AM EDT
good luck. my parents episode was a disaster
Link Posted: 1/20/2006 8:12:02 AM EDT
WTF? He was there, and he took measurements. It doesn't take a damn week to determine whether a replacement is warranted. He should know immediately after measuring it. Did you demand an answer right then and there?
Link Posted: 1/20/2006 8:12:35 AM EDT
I'm having the same problem with my Stearns & Foster. I payed the higher price because I thought it would hold up better. Sagging like crazy. I had a tech come out and check but he said it wasn't sagging enough at that time. He did notice a small stain, about the size of a dime, and told me that Stearns & Foster would not warranty the matress because of the stain. Just sounds to me like a way for them to get out of the warranty. I expect a fight next time the tech comes out.
Link Posted: 1/20/2006 8:26:49 AM EDT

Originally Posted By reinhardt:
I used to sell mattresses. In about the last five years the manufacturers have gotten picky about what they will or will not take back. If they give you static about it, here is my advice. Keep calling, threaten to go to a news station and keep calling. Get the store manager's name. Most salespeople will find a way to replace it just to get you off their back.

For future reference, Stearns & Foster is just a Sealy with a higher price tag. Next time get a Simmons. That is the company that I had the fewest problems with, either with quality or warranty issues. And no, I don't sell them anymore.





Slight hijack:


do you have any opinion on the memory foam mattresses?
Link Posted: 1/20/2006 8:28:07 AM EDT
I asked. He told me that he only takes the pictures and the measurements. Then "they" make that determination later on.

I suppose it is so people can't slip him a $20 to get a new mattress judgement. I was already planning on doing this to avoid hassle. Oh well.



Originally Posted By SubnetMask:
WTF? He was there, and he took measurements. It doesn't take a damn week to determine whether a replacement is warranted. He should know immediately after measuring it. Did you demand an answer right then and there?

Link Posted: 1/20/2006 8:32:51 AM EDT
[Last Edit: 1/20/2006 8:33:31 AM EDT by pale_pony]
Same problem, we turn our mattress every month and it sags like all get-out.

Tagged for outcome, considering a "Sleep Number" system.
Link Posted: 1/20/2006 8:52:10 AM EDT

Originally Posted By napalm:

Originally Posted By reinhardt:
I used to sell mattresses. In about the last five years the manufacturers have gotten picky about what they will or will not take back. If they give you static about it, here is my advice. Keep calling, threaten to go to a news station and keep calling. Get the store manager's name. Most salespeople will find a way to replace it just to get you off their back.

For future reference, Stearns & Foster is just a Sealy with a higher price tag. Next time get a Simmons. That is the company that I had the fewest problems with, either with quality or warranty issues. And no, I don't sell them anymore.





Slight hijack:


do you have any opinion on the memory foam mattresses?



Me too. We're having the same problem and I've wondered about the memory foam.
Link Posted: 1/20/2006 10:22:55 AM EDT
For those of you asking about the memory foam mattress. My wife and I are saving for one. We got the 4 inch mattress topper made of memory foam, and the sleep is great. We have slept on the temper pedic and it is even better. Uh, you don't get the bounce back on one that you get on a regular bed, so your "timing" is off sometimes when playing with the wife....
Link Posted: 1/20/2006 4:14:51 PM EDT
You will die of old age before getting them to pay up.
Link Posted: 1/20/2006 4:23:42 PM EDT
Make sure your frame has a bar that runs across at the center. My mattress was sagging in the middle and that completely fixed the problem
Link Posted: 1/20/2006 4:53:17 PM EDT

Originally Posted By napalm:



Slight hijack:


do you have any opinion on the memory foam mattresses?



I do I do! They're awesome!

Wife and I bought one a little while back. No sagging, no motion, just firm, even mattress.

We bought the one that they sell at Linens and Things, for $1300, king sized.

It's the same thing as the much more expensive Temperpudic, but about 1/2 the cost. I've gotten the best sleep ever.

I just can't say enough good about them. Back pain? Gone.

Erik Johnson
Link Posted: 1/20/2006 5:20:09 PM EDT
I bought a "Night Air" mattress from sams club.www.samsclub.com/eclub/main_shopping.jsp?BV_UseBVCookie=yes&n=0&mt=a&coe=0&oidPath=0:-23542:-43701:-43704:-44052:-45726:662751
about two years ago. It's compareable to the sleep number beds.

I sleep like a rock on it. So far it has proven to be an excellant purchase.
I've had one problem with it that was not related to the quality. Lightning hit a tree near my home and the result burned up the compressor on the pump as well as my home theater system. That was a bad day.

I called the manufacturer of the bed and they sent me a complete new compressor system for free.
Thats service!!!

Unfortunatly the theater system was not so easy or cheap to replace.
Link Posted: 1/20/2006 5:30:07 PM EDT
"Lifetime warranties" usually aren't
Link Posted: 1/20/2006 5:41:29 PM EDT
tag
Link Posted: 1/20/2006 6:03:51 PM EDT
not a matress but my girl bought a sofa from macys and a few months later the cushions began to look like pancakes...she called Macys, they sent out a tech who verified there was an issue with them and they gave her a new sofa..and let her keep the old one to boot...she re-stuffed the cushions on it and gave it to a friend who needed a sofa but couldnt afford one.
Link Posted: 1/20/2006 7:36:59 PM EDT

Originally Posted By okiehunter39:
For those of you asking about the memory foam mattress. My wife and I are saving for one. We got the 4 inch mattress topper made of memory foam, and the sleep is great. We have slept on the temper pedic and it is even better. Uh, you don't get the bounce back on one that you get on a regular bed, so your "timing" is off sometimes when playing with the wife....



Huh.....



I bet you can get a lot of leverage though.
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