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Posted: 12/23/2005 7:53:00 AM EDT
[#1]
At least they wont bend 
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Posted: 12/23/2005 7:55:24 AM EDT
[#2]
Well, YOU might show up at the scheduled time, but many service guys estimate a six hour window, like I don't have to work to pay their bill, then they blow the GIANT window.
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Posted: 12/23/2005 8:19:37 AM EDT
[#3]
So, did the cookies turn out allright?
Sounds like she must not have had too big of a problem. |
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Posted: 12/23/2005 8:24:33 AM EDT
[#4]
I delt with similar shit when I did TS as an ISP.. Ever since then, I cannot stand most people.
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Posted: 12/23/2005 8:35:43 AM EDT
[#5]
Try working in the Oxygen field. People smoke for years and it's our fault they can't breath 
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Posted: 12/23/2005 9:26:25 AM EDT
[#6]
Or they possibly contracted their ailment from working in a card board box factory for 10 years, all the while being exposed to asbestos, while never smoking once in their life. You've summed up quite a bit of O2 patients, but if you're delivering it or repairing the equipment, I doubt you know jack of anyone's medical history (maybe you do, I could be wrong). Sorry to be an asshat, my dad died from emphysema, and this was his situation. |
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Posted: 12/23/2005 9:40:30 AM EDT
[#7]
geez, apology accepted... asshat 
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Posted: 12/23/2005 9:41:55 AM EDT
[#8]
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Posted: 12/23/2005 10:02:16 AM EDT
[#9]
Oh, I love the customers that like to do what I call 'throwing their resume at me'. I get systems and network administrators on the line a lot. Most are pretty decent people, but some are real asshats. They like to 'throw their resume at me' like that is some way to bypass the diagnosis that I am required to do to accurately fix their servers.
I once had a lady calling with a laptop, who had reinstalled the OS (back then, it was 2000, I believe)... She said she couldn't get it on the network. Threw it out there that she was the network admin of a fairly large bank in the large city she was in (can't remember what city, though), and she knew what she was doing. She wanted to have a tech go out there and replace the system board. I got her to look at some things for me, and found that.... she didn't install the NIC driver! She was embarassed. Here's the driver, ma'am, have a nice day! |
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Posted: 12/23/2005 11:00:22 AM EDT
[#10]
Actually I'm not a delivery/repair guy but a Health Care Specialist & do PT assesments and deal with the medical side of the house for the most part. Sure I set up home 02 systems, but that's not my primary job & my paycheck shows that simple fact. I've got quite a few patents who have emphysema along with COPD and other heart/lung problems that need 02 to live. However, the majority of them bitch and moan & expect you to be there 24/7 when they call for bullshit reasons. We are closed the 23-26th but they expect to have service & one person is/was bitching cuz they did not want 02 delievered on the 22nd but on the 24th at night cuz they were busy getting ready for "the holiday" (they got upset for calling it Christmas) and we had to be there when they wanted it. I just got home from dealing with a PT's CPAP/02 problem that could have waited till the 27th as it was not a emergency or even important, but noooooo I needed to be there to show them how to adjust and use it again (for the 3rd or 4th time and they are nasty stinky demanding azzholes)  However, on the other hand I have PT's I'd drop everything for if they call, just cuz they are sooooo nice and don't want to cause any problems instead of demanding everything cuz it's owed to them. |
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Posted: 12/23/2005 11:04:43 AM EDT
[#11]
As to why the CEOs and Veeps are so dump, it's called The Peter Principle. (Google it).
I have the feeling that -- if you don't already -- you would REALLY love reading dilbert. www.dilbert.com/ DrFrige I love your stories. |
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Posted: 12/23/2005 11:29:10 AM EDT
[#12]
The stuff being described here is not specific to any one industry, or even any one country. Its people. Remember that 50% of them have below average IQ, and, it seems, the 50% with above average IQ compensate with a total lack of common sense.
I have done a lot of different jobs, in different industries, and in different countries. Most of them have had an element of customer service of some sort. Believe me, it doesn't matter if its repairing TVs in people's homes (been there, done that), doing tech support for operating systems or fixing corporate information systems for disgruntled executives in a huge glass monolith of a building, the stupidity is essentially the same. The common elements are: - You are an inconvenience. They don't want you there. - Why did it take so long to get here? - It was working until it broke ... - You are just a low-level minion, I really wanted the CEO here. - Why did YOU design it that way? - Can you fix it without interrupting service/viewing/whatever? - YOU are a thieving rob-dog. - Its only 5 years old, why can't you just replace it with a new one? - It will cost HOW MUCH? - What do you mean that there are things you don't know about this system built by 50 people over 4 years? - Well, yes, we did do that ... |
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Posted: 12/23/2005 12:03:00 PM EDT
[#13]
I give a 2 hour window. For those who work I arrange to call them at work b/4 heading out to there home. Works pretty well. Roy |
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Posted: 12/23/2005 12:05:04 PM EDT
[#14]
thanks... I love swharing them... I guess its therapy for me to talk about it... 
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Posted: 12/23/2005 12:08:00 PM EDT
[#15]
Be glad you are not a plumber, and had a call to fix her toilet just think of what would be going on on that when you got there...
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Posted: 12/23/2005 12:08:50 PM EDT
[#16]
Ooooh Oooh! I got one for that too!!! Customer calls me out on an appliance and when I get to the house, he literally stops me at the door and tells me "Before you enter I think you should know that I was an engineer and designed appliances for a living... just to let you know" I immediately came back with "I think then it should be fair to tell you that in my previous employment I worked as a technical advisor to the engineering department and told them where their designs were flawed... can I come in now?" TRUE STORY... I think I should write a book. |
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Posted: 12/23/2005 12:16:44 PM EDT
[#17]
The Murphy's Law story: Customer calls for her 2 hour window we give her lets say 1-3. I show up at EXACTLY 2:00. No one is home... call the house, leave a message PLUS tag the door. She calls at 3:05 SCREAMING at my wife saying "How dare you show up in the window... No one EVER shows up on time so I figured that is the best time to go shopping!!!" (I shit you not this is true) So my bride says "Ma'am, I told you this morning he was in the area between 1-3 and we mean it... I cant send him back because he has left the area now" She tears in with "YOU WONT EVEN SEND HIM BACK?? I'M CALLING TO COMPLAIN TO THE FACTORY!!" My bride then says "OK let me get this straight then, you are gonna call the factory and complain to them that we showed up on time and you werent even home?... OK" 20 minutes later the factory calls with the CS rep almost in tears... "How dare you show up on time!! what is wrong with you??(as he is laughing) he was cool... he said we are gonna redispatch the call to the "other service company... just bill us for the trip to the home... we will pay it" He sent out the crappiest company to the home. She deserved it.
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Posted: 12/23/2005 12:24:03 PM EDT
[#18]
Iam hoping for a ceramic, actually. Saw an article in some science rag almost a decade ago about a guy who devised a machine to build ceramics from the molecular level. He had a 'can' that had walls slighty thicker than paper that you could smack around with a baseball bat for hours and could be crushed with a 10,000 ton press. Haven't seen a thing about it recently, though . . . |
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Posted: 12/23/2005 12:26:10 PM EDT
[#19]
"I can explain it to you, but I can't understand it for you." "I could explain it to you, but then I'd have to kill you." |
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Posted: 12/23/2005 12:55:35 PM EDT
[#20]
Drfridge, You ever have an engineer as a cust.(not the train type) and tell you exactly what is wrong with the appl. before you even look at it? Or tell you your diagnois is wrong because he is an engineer. Walk in the door and the wife says: my husband is an engineer and he can fix this but he doesn't have time. My favorite: I thought I'd help you so I dissambled it for you. Had a WP washer literally in pieces on the garage floor. He wanted to save me time. Bad coupler............... Roy |
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Posted: 12/23/2005 1:58:17 PM EDT
[#21]
Couple of quick stories.
While working as a security alarm installer. This one guy was following me around watching me put in his fire system and talking my ear off. Now this is not to bad I can deal with this but when he started to tell me I was wiring up the panel wrong I lost it and told him to back off and leave me alone. The boss backed me up on that one. Nother company nother customer. Go on a service call to a lady's house and the boss tells me "she is weird but dont sweat it". Ok weird how?? " just strange" ok I am taking anouther tech with me. Fine. Pull up to the house and the lady wants her master code changed.... no big deal in and out in 5 minutes. This lady has a system that talks to you as you are programing it so you dont make a mistake. The lady wants me to make it so the panel does not talk because THEY can hear and will know the code to get in later that night. I say but we are the only two here. No THEY have the place bugged and can hear us talking. So I call the people who make the darn thing and they say no you can't turn off the voice that is how it is made (great). So I say well i will turn down the volume as low as it will go and cover the speaker with my hand while I program in the code. Lady tells me she has to write down the code because she does not want to tell me because THEY will hear. She reaches into her fanny pack to get some paper and a pen. Holy crap this lady is packin (BTW WI does not have CCW yet) Little 380 right next to her paper. I move closer and stand right next to her as my partner is changing the code (did not feel real safe). Talked to a local LEO later and it turns out that they will not responod to her house if she calls in anymore but if the alarm goes off they will do the run (aparently she calls 5 or 6 times a night). Bottom line a 5 minute call takes 2 hours.
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Posted: 12/23/2005 4:40:29 PM EDT
[#23]
No. She admits that she got a brain fart and screwed up... she said.. I didnt think though that it was gonna get that hot.... HUH? |
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Posted: 12/23/2005 4:47:37 PM EDT
[#24]
OH YEAH!!! Had one that took all 60 wires off their old Frigidaire/GM dryer and said "HERE IS THE PROBLEM! TIMER STALLS" I said I will bet you a service call that is not the problem." He said you got a bet... I told him "If I wire this up and it is NOT the problem, you owe me a service call plus labor to RE diagnose as well as the repair, If it IS the problem, I will charge you for JUST the part" He says "DEAL!" Wire it up, run the unit and found the duct plugged which doesnt allow the thermostat to close to send power to the timer motor. HA!... turns out he was some sort of designing engineer. I told him "I will make you a deal. I wont design the products you manufacture if you dont try to fix appliances" He had a great sense of humor about it. Another engineer that one of my former employees went to was a rocket engineer... I shit you not, this guy was tearing into the quality of how the appliance was designed and how poor it was... The guy was real ass but my tech was a wise ass... When the engineer said "we have no room for errors in MY line of work and we are as close to perfect as can be" Joe (my tech says "Need I remind you of the "O" rings on the shuttle?" Engineer says "Touche!"
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Posted: 12/23/2005 8:00:28 PM EDT
[#25]
Couple quickies: I work for a car dealer, and a lot of new models have "Low Tire" lights on the dash. We get a lot of calls like this: "I was just in there three weeks ago for an oil change, and now the damn light is on! Don't you people check my tires?" not thinking that in the last 600 miles they might have run over a nail or something. So this guy calls, blah blah three weeks ago blah blah, and I asked him, "Have you checked your tire pressures?" His reply was "No, and I'm not going to! I didn't pay $40,000 to have stupid lights come on all the time!" Truck's smarter than he is, apparently.
Guy comes into the Subaru dealership I worked at in Renton, Washington in the late 80's with a headlight out on his GL wagon, wants us to fix it. I tell him $80 and he says, "But it's just four screws!" I take him out and show him that in order to get at these four screws, you have to pull the side marker lights to remove the front grille to get to the screws that hold the headlight in. His comment about the stupid design prompted me to say, "Well you know engineers: they never have to work on the crap they design after it's built!" and he tells me he's a Boeing engineer. Kinda pissy about it too. So I asked him if he'd ever thought about having to work on the stuff he designs, and of course he said no. "Well, there you go then. Might wanna start!" 1911fan |
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Posted: 12/23/2005 8:18:11 PM EDT
[#26]
All of this I can understand then. People like this permeate every facet of the human race, as I've learned in every step of my career. Your post just struck a personal chord with me. |
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Posted: 12/23/2005 8:27:05 PM EDT
[#27]
I went on a service call at one of those gated communities with the guard shack at the entrance.
I tell the guard who I'm here to see , and that I'm here to fix their phone. the guard says "wait a minute.." and tries to call them. " I'm sorry, but no one's answering the phone, I can't let you in" 
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Posted: 12/23/2005 9:08:50 PM EDT
[#28]
CLASSIC!!!! I LOVE IT!!!
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Posted: 12/23/2005 10:01:19 PM EDT
[#29]
My son repaired computers in a shop for a while, and he has some stories. Like the woman who brought all her gear in, he fixed it, and after returning home she called to angrily complain that the computer wouldn't respond to the mouse or the keyboard. She was convinced he'd "broken" the computer.
Surprisingly, some of these devices need to be plugged into the computer in order to have any effect.  |
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Posted: 12/24/2005 3:39:56 AM EDT
[#30]
Here's my recent example of customer asshatery.
I was callout at 11:30pm on Friday a couple weeks ago. Customer, a bar owner, was livid his lotto/keno machine was offline and he was losing money. "You better get your ass here and get this fixed right now" I arrive to find the place is PACKED! We're talking fire code violation over capacity, wall to wall drunks. I no sooner walk through the door & some drunk decides he's gonna snatch some tools from my belt.....big fuckin' laughter erupts. I calmly growl at him "give me my tools & you won't have to go to jail or the hospital tonight" He must have figured I wasn't bluffing. I zig zag my way to the bar & explain why I'm there, dumb waitress says "wait here." She gets the owner (5 minutes later) he makes his way to me & proceeds to get pretty obnoxious about the lotto machine being offline & I'm costing him big money on his busy night blah blah blah. I politely ask for permission to go behind the (very busy) bar to work on the data package. You see, I'm land line telco, my responsibilty is the data package, NOT the lotto machine. Quick chk of the data pack....green light (power ok) yellow light (data ready)....good passes visual inspection. I take out my audio test set..yup I can hear data on the line. However there is no reponse from the lotto machine. Huh....no power light on the lotto machine. I tell the owner "If you unplug that Christmas wreath & plug the lotto machine back in it will probably work just fine" Sure enough. Pretty amazing what a little AC power will do for electronic devices. THEN he sheepishly asks if he can buy me a beer. I tell him I'm on duty, I don't drink & I don't like bars. Him: "How much is this service call going to cost me?" Me: "Enough to make a grown man cry" 
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Posted: 12/24/2005 4:18:45 AM EDT
[#31]
You must have a good "service" call where the lady of the house opens the door in a thin nightgown with the bow chicka bow music playing in the background?????
Humor me, I'm married. I'm in Wisconsin It's winter |
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Posted: 12/24/2005 4:24:21 AM EDT
[#32]
You oughtta try working for an airline. I get chewed out at least once per trip by some pasty-white hogbody tourist who paid $88 for a round-trip ticket, is upset because I wasted five minutes of his time going around a thunderstorm, and demands a first-class upgrade.
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Posted: 12/24/2005 4:27:57 AM EDT
[#33]
Well I can provide some humor Only once in my 25+ yr career did I ever have that situation arrise. She had bleach blond hair with a black strip up the middle. Her nighty could have passed for a bedouin's tent as she was easily 350lbs. I told her the trouble was fixed outside & I have an emergency to get to.
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Posted: 12/24/2005 4:36:39 AM EDT
[#34]
MayTAG!
Oops... I mean tag This thread is great DrFridge. I'm going to start at the beginning again and read the new posts too when we get back (last minute shopping). BTW - Merry Christmas y'all. Steve & Cheryl |
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Posted: 12/24/2005 9:08:41 AM EDT
[#35]
Actually YES I DO! This was about 14 years ago... we were doing a lot of property management calls at the time so talk about your WIDE spectrum of life smples. So anyway I go to the manager and he says go on up to the tenant, they should be home. I knock on door and this hot blonde wearing NOTHING but a completely unbuttoned yellow flannel shirt. She looked like she was spacing out pretty bad. I told her "Hold on, be right back" I then go to the manager and tell him the story that she is completely naked other than the shirt. He says "Oh crap, she must have been snorting coke or shooting up again... I'll come up with ya" He walks in and tells her "HEY! PUT SOME DAMN CLOTHES ON! WHERE IS YOUR BOYFRIEND" she is all sorts of fucked up saying "IIIIIIIII DONT KNOWWWWWWWWW" What a damn shame I mean she was a real looker too. But I just felt real uncomfortable. |
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Posted: 12/24/2005 9:24:55 AM EDT
[#36]
And this is the exact reason I refuse to go into someones house alone. If the wife is home all of a sudden you wind up getting sued because they don't want to pay the service call bill. If no-one is home they forget where they left their wallet and start making accusations that since you were there you HAD to have stolen it. BTDT even had the boss put the apology letter in my personnel folder when it came. |
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Posted: 12/24/2005 12:27:40 PM EDT
[#37]
Problem is she's 80 years old & so is her naked husband & they want you to join them naked in bed
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Posted: 12/24/2005 12:32:37 PM EDT
[#38]
I have to, it's part of the job Ever seen a 450lb man naked getting ready for a shower (that he almost get's stuck in & can not wash is crusty back) while you're trying to do a PT assessment on him & check his oxygen concentrator   Or how about the 320lb piglet that's so nasty she only has 3 teeth, can't hardly walk & wants ya to help her to the bathroom while she only has a HUGE ripped and stained t shirt on & ya are choaking down the bile trying not to puke from the smell (her and the mobile home) |
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Posted: 12/24/2005 1:16:08 PM EDT
[#39]
By the hour I hope |
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Posted: 12/24/2005 2:17:49 PM EDT
[#40]
By the friggin SECONDS!! |
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Posted: 12/24/2005 6:24:08 PM EDT
[#41]
I LOVE when they do stupid shit, blame it on you, and then have the balls to ask " you aren't going to charge me for this, are you?" 
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Posted: 12/24/2005 6:42:30 PM EDT
[#42]
Best one for the "you arent going to charge me for this"
Got a call from a customer and he explained his problem. I told him to go tothe keypad and punch in the 2 key sequence to clear his problem up. After a half an hour on the phone he is telling me it still does not work. I drive 45 minutes out there (after my normal day is over) walk in puch the 2 keys and tell him "sign here". He jumps down my throat tells me that there is something wrong with it because he tried that and it did not work. I tell him that it is working now and he will get the bill in the mail. He follows me out to my truck yelling at me the whole way about how he is not paying anything and if he gets a bill he will come into my office and talk to my manager. I stop and ask him if he wants my manager's cell number and we can call him right there. Guy turned around and walked back into the building and as far as I know paid the bill when it came. |
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Posted: 12/24/2005 7:04:58 PM EDT
[#43]
I used to work at a pizza place a couple driver's said that people would answer the door Naked and pay for the pizza. Apparently a few people like to do that. And one guy told me about delivering a pizza to a girl's 21st birthday. He said they were all drunk, in their underwear and wanting him to come inside to hang out for awhile. He said it took everything he had to not call in with a flat tire
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Posted: 12/24/2005 7:54:52 PM EDT
[#44]
I know a guy who is an appliance repairman, and he said that once when he presented a bill to a lady for $176 she asked if he'd take it out in trade. He told her he didn't have time to come back 175 more times.
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Posted: 12/24/2005 8:46:16 PM EDT
[#45]
Its people with opinions like that who cause service industry folk to have bad attitudes....That kind of attitude is BS... Treat someone like shit... You get shit............ |
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Posted: 12/24/2005 9:22:06 PM EDT
[#46]
Got ANOTHER one for ya... this is from an "Old timer" that I used to work with... He is now about 75 years old but MAN he had some good ones... I think I even told this one but I will bring it back for the ones who didnt hear it. He used to work in NY apartment buidings where they had laundry rooms down in the basements. Well one day he had to take a piss real bad and there was no bathroom. So "Mac" locks the laundry room door and drops trou at the slop sink. Well in NY they have iron pipes for drainage. He pisses in the sink and puts his hand on the washing machine...
...that has a grounded motor... ...thats STILL plugged in. Well lets complete an electrical circuit shall we?? Yep that ZAP went through the washer, up his arm, down his johnson and grounded on the metal pipe... He said there was piss all over the place, the walls the ceiling... Everywhere!
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Posted: 12/24/2005 9:26:46 PM EDT
[#47]
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Posted: 12/24/2005 9:28:37 PM EDT
[#48]
I had a real cheapskate customer that pulled that shit on me... I STILL remember the bill was 110.78. She says to me "You make it 90.00" I said "Nope... its 110.78!" she said "No, you make it 90.00" I said "No I will make it 55.00 for my service call and we can call it quits" She says OK FINE 110.78!" I have her sign the estimate for 110.78 and I proceed to fix it. Whe I was done she says "You make it 100.00" I said "You signed for 110.78 and you will PAY 110.78!" she says "OK how about you make it an EVEN 110.00??" At that point I was so pissed I was ready to go to war over .78 I told her "LADY, I WILL RIP THE PART OFF YOUR MACHINE AND CHARGE YOU THE MINIMUM SERVICE CALL AND WE CAN JUST CALL IT QUITS HOW ABOUT THAT??" Reluctantly she paid the 110.78 and I put her on the DO NOT SERVICE EVER AGAIN list. Cheap fucking bastards! 
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Posted: 12/25/2005 6:23:02 PM EDT
[#49]
 WhaaaCHAAAA! Nail 'em, Frige! |
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Posted: 12/25/2005 6:28:36 PM EDT
[#50]
Would you take $110.77
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