Issue Date: September 06, 2004
CPO Shopper
Can your laptop take the desert dust and heat?
Listen up.
A reader asked for pointers on choosing a laptop to send to her son in Operation Iraqi Freedom.
If the main purpose for the laptop is to communicate with folks back home over the Internet, there’s an important and obvious question to ask before buying: Does the soldier, sailor, airman or Marine have access to the Internet?
Troops in Iraq are buying laptops — since February, about 26,000 of them, according to Judd Anstey, a spokesman for the Army and Air Force Exchange Service.
But “there’s not an Internet infrastructure there. It’s difficult to get a connection,” said John Harlow, co-founder and executive director of Freedom Calls Foundation. “Think about that before you decide to get a laptop. [The troops] are not really supposed to connect to the military system for personal stuff.”
Harlow’s foundation is a consortium of technology groups that donate equipment and technology to give troops free Internet communication in Iraq. That includes Internet phone calls, Internet access and video conferencing.
He said he gets calls from people all the time, asking for laptop suggestions, but people in the United States don’t realize how limited Internet access is in the war zone.
“That’s why our facility has about 1,500 people a day in it — they have to go there to access the Internet,” Harlow said.
Freedom Calls is working to open more facilities, with a goal of accommodating 50,000 a day. The foundation’s only current facility is at Camp Cooke, north of Baghdad.
Even there, troops can’t bring in their own laptops to get on the Internet. “We can’t allow people to come in and just connect to our network, because we have to keep our networks secure,” Harlow said.
Communicating, however, isn’t the only purpose for a laptop. Troops use them to play DVDs, keep journals and handle other activities. Whatever the intended use, Harlow has pointers for people thinking of buying one.
The heat and harsh conditions in the desert are tough on any laptop, he said. The dust, grit and sand get into everything. A solid case is important, and it’s vital to keep it clean. His top two choices for that environment are Hewlett Packard and Dell notebooks. His company has used the Hewlett Packard ZD7000 series for the last four months and found them durable, made with a lot of metal.
“Only one has had to come back, and someone had spilled coffee on that one,” he said.
Laptops in that series vary in price from about $1,200 to a $1,700 model that plays DVDs and has other bells and whistles.
Some laptops are advertised to be so tough you can drop them. That’s not the primary issue in Iraq, Harlow noted. You could accidentally drop a laptop at Fort Lewis, Wash., and do just as much damage as you would in Iraq. The grit and dust are a bigger issue.
These “tough” laptops are “low-tech,” Harlow said, noting that you could pay three times as much for a machine with half the technology, as well as a much smaller screen.
The military exchanges sell Hewlett Packard, Dell and other brands of laptops in their stores (to include Iraq), as well as online at www.aafes.com, www.navy-nex.com, www.usmc-mccs.com and www.cg-exchange.com.
;;;;The online exchange catalogs include laptops in the Hewlett Packard ZD7000 series, which Harlow recommends.
If you’re shipping a laptop to Iraq, insure the package. There have been instances of mail being rifled through or never arriving.
When Freedom Calls Foundation ships equipment to Iraq, it always uses an overnight shipping service that delivers to all the camps.
“It’s door to door, and they treat it right,” Harlow said. They’ve had no problems with stolen or damaged equipment.