Smith & Wesson repaired my 25 year old pistol under warranty

[ARCHIVED THREAD] - Smith & Wesson repaired my 25 year old pistol under warranty

Posted: 7/2/2015 1:47:04 PM EDT

My trusty old 4516 failed a few weeks ago. I could probably have fixed it myself, but decided to outsource the repair.

I decided to send it to S&W. I thought S&W may charge me a few bucks more than a local shop, but those S&W guys should know what they're doing.

- Around 11am, I called the toll-free number (800-331-0852). I was nice, and told the guy that my beloved pistol stopped working, that I thought the extractor was broken, and that I wanted to send it in for repair. I NEVER mentioned the word "warranty". He immediately sent me an email with a prepaid Fedex 2nd day shipping label (to "SAW" in Massachusetts).

- About 2pm that afternoon, I dropped it off at a local Fedex place.

- About two weeks later, I received email notification that S&W was sending me a package. It was my 4516. S&W replaced the "ejector" and the "recoil rod spring".

The repair didn't cost me one dime.

Another reason I like love these S&W third generation pistols.

My 4516 is one of my favorite pistols.

Posted: 7/2/2015 1:48:25 PM EDT

[#1]

S&W does that.

Posted: 7/2/2015 1:50:01 PM EDT

[#2]

I think they are still offering trigger work and such on them, I've been tempted to send my 915 in just for the heck of it.

Posted: 7/2/2015 1:50:23 PM EDT

[#3]

They're good people. Best friend had a whole cylinder replaced by them on his 625, and he wasn't the original owner. Fun had also had some serious work done to it as a competition gun.

Didn't cost him a dime.

Posted: 7/2/2015 1:58:56 PM EDT

[#4]

Quote History

Quoted:
They're good people. Best friend had a whole cylinder replaced by them on his 625, and he wasn't the original owner. Fun had also had some serious work done to it as a competition gun.

Didn't cost him a dime.

View Quote

They replaced the cylinder on my model 10 that was a police trade in I bought for $250.

Posted: 7/2/2015 2:08:18 PM EDT

[#5]

Now that is good old American Customer Service !!

Posted: 7/2/2015 2:14:53 PM EDT

[#6]

I have four of them. One is my EDC. Very nice to hear this. Thanks!

Posted: 7/2/2015 2:26:56 PM EDT

[#7]

At the height of the last panic, a co-worker had an issue with her S&W M&P-15. She called S&W, got a pre-paid shipping label and had it back within 10 or so days. Impressive!

Posted: 7/2/2015 2:29:31 PM EDT

[#8]

S&W gets it.
Sounds like they made a customer for life.

Posted: 7/2/2015 2:32:58 PM EDT

[#9]

The best handguns made in the 20th century. I can't speak to the new stuff, but a S&W revolver from the "old days" is the gold standard.

Posted: 7/2/2015 2:35:00 PM EDT

[#10]

If you have a 2nd Generation S&W and are unaware, there was a recall for the decocker and hammer getting hung up in the firing mode.

A simple touch of the slide would release the hammer and bang.

Posted: 7/2/2015 2:36:22 PM EDT

[#11]

thats how it should be done. good to hear co.'s still standing behind their products.

Posted: 7/2/2015 2:38:12 PM EDT

[#12]

S&W is a solid company. They fixed my gun and I didn't even contact them. They contacted me when I was bitching about my gun here on arfcom.

Posted: 7/2/2015 2:41:32 PM EDT

[#13]

Quote History

Quoted:
S&W is a solid company. They fixed my gun and I didn't even contact them. They contacted me when I was bitching about my gun here on arfcom.

View Quote

Well, you do bitch kind of loud.

Posted: 7/2/2015 2:44:14 PM EDT

[#14]

Had warranty work done by them twice when I did not even ask for it on 2nd and 3rd Gen pistols I sent them for repair. Minor stuff on high round count guns, but still appreciated.

Posted: 7/2/2015 2:45:35 PM EDT

[#15]

I removed the grips from my 5906 and they shattered in to 20 pcs. Smith & Wesson sold me a replacement grip for $20.00 plus shipping.
I asked about the recall on old gen 3 service weapopns and the guy (Who claimed to be working for the company 30 years) said "What recall?"

OP is cooler than me.

Posted: 7/2/2015 2:53:57 PM EDT

[#16]

Quote History

Quoted:

Well, you do bitch kind of loud.

View Quote View All Quotes

View All Quotes

Quote History

Quoted:

Quoted:
S&W is a solid company. They fixed my gun and I didn't even contact them. They contacted me when I was bitching about my gun here on arfcom.

Well, you do bitch kind of loud.

Oh I can, for sure. No doubt about it.

But in this case, it was mild. Not a 15 page rant. Can't recall the details, but it was in GD, and I might have started a thread complaining that my stainless steel slide was rusting. Got an IM from a S&W rep and they sent me a brand new one.

Posted: 7/2/2015 4:42:18 PM EDT

[#17]

Quote History

Quoted:

The best handguns made in the 20th century. I can't speak to the new stuff, but a S&W revolver from the "old days" is the gold standard.

View Quote

So true.

The only reason they aren't expensive: they made so many of them.

Posted: 7/2/2015 6:50:18 PM EDT

[#18]

Quote History

Quoted:
Had warranty work done by them twice when I did not even ask for it on 2nd and 3rd Gen pistols I sent them for repair. Minor stuff on high round count guns, but still appreciated.

View Quote

I think some of the old timers there just like the opportunity to work on the older guns and do freebies just so they can.

Posted: 7/2/2015 6:52:43 PM EDT

[#19]

The real question is did you get a Gen 2 or Gen 3 mag?

Posted: 7/2/2015 7:08:11 PM EDT

[#20]

Nice.

Posted: 7/2/2015 7:14:46 PM EDT

[#21]

Smith and Wesson has model customer service and technical support.

Posted: 7/2/2015 7:32:12 PM EDT

[#22]

Quote History

Quoted:

The real question is did you get a Gen 2 or Gen 3 mag?

View Quote

LOL. I didn't try that trick: sending it in without a mag. Maybe that's why they did the repair for free.

Posted: 7/2/2015 7:34:24 PM EDT

[#23]

Quote History

Quoted:
LOL. I didn't try that trick: sending it in without a mag. Maybe that's why they did the repair for free.

View Quote View All Quotes

View All Quotes

Quote History

Quoted:

Quoted:
The real question is did you get a Gen 2 or Gen 3 mag?

LOL. I didn't try that trick: sending it in without a mag. Maybe that's why they did the repair for free.

http://www.ar15.com/forums/t_1_5/1727546_Beware_Smith_and_Wesson_Model_15_TS.html

[ARCHIVED THREAD] - Smith & Wesson repaired my 25 year old pistol under warranty

General » General Discussion

Win a FREE Membership!

Sign up for the ARFCOM weekly newsletter and be entered to win a free ARFCOM membership. One new winner* is announced every week!

You will receive an email every Friday morning featuring the latest chatter from the hottest topics, breaking news surrounding legislation, as well as exclusive deals only available to ARFCOM email subscribers.

Warning

Confirm Action

About AR15.COM

Stay Connected

Newsletter

Contact Us