Typing "Someone Finally Said It", has compelled me to write the following.
Two months ago the phone company disconnected my toll free number. It took me three days and a total of about 5 hours on the phone to get it working again. When I asked them why they simply said it was a mistake. This is my business line and clients weren't able to contact me for those three days.
I explained this to the person I was talking to and asked them what would happen if I, by mistake, an honest mistake, didn't pay my phone bill. The answer was that they would cut off my phone. The point being that they have recourse, we don't.
I asked to speak to the persons supervisor and explained to them that I have been without my business line for three days and felt that I should be compensated for the inconvenience. I met with opposition so I asked to speak to the head of the department. I explained that since they have recourse against me if I make a mistake I felt that I should be entitled to the same privilege. The person agreed with me and I received three months free.
It isn't about the money, it is about them being as accountable for their honest mistakes as they expect us to be.
About six months ago when I went to the bank to get some papers from my safe-deposit box. The bank said they lost the records and would not allow me have access to the box. I had to wait for three hours until they finally figured out what had happened.
I went to the bank manager and, as with the phone company, asked her what would happen if someone accidently deposited money in their savings account instead of their checking account and wrote a check for more than they had in their account. She said they would charged an overdraft fee of $20.00 even though it was an honest mistake.
I explained that someone at her bank made an honest mistake and lost all the information regarding my safe-deposit box and I had to wait for three hours to gain access. I asked her what recourse I have when the bank makes a mistake. After a very pleasant conversation I got six months rental of the box for free.
Again, isn't about the money. It is about holding them as accountable as they hold us. It's a small start but I for one am going to give up any more of my rights willingly.
JUST SAY NO. Insist, in a very nice way, that since they hold you accountable for your honest mistakes that they they should also be held accountable for theirs.
ACTING IN CONCERT, WE CAN BEGIN TO INITIATE CHANGE ! Hold everyone accountable. EVERYONE! Lets begin getting our rights back !!!!!!!!!!!
Am I alone in my thinking or are there others who feel the way I do???