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Posted: 12/27/2012 2:29:20 PM EDT
[#1]
I bet when I dispute the $935 charge on my credit card it gets somebody's attention.
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Posted: 12/27/2012 12:34:51 PM EDT
[#2]
Megan called me today to talk about a few products. They are beyond busy at this point. I understand your frustration but they will get back to you, they're good people and their CS is top notch. Send them another email, your initial email might have gotten lost in the shuffle.
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Posted: 12/27/2012 12:41:19 PM EDT
[#3]
What is Megan's extension.
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Posted: 12/27/2012 1:02:12 PM EDT
[#4]
Press #2 from the main menu
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Posted: 12/27/2012 3:12:49 PM EDT
[#5]
Quoted:
Press #2 from the main menu Did I hear this right? Megan Kelly works for Noveske? 
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Posted: 12/27/2012 3:31:59 PM EDT
[#6]
Quoted:
Quoted:
Press #2 from the main menu Did I hear this right? Megan Kelly works for Noveske? This Megan could be even more attractive.... |
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Posted: 12/27/2012 3:59:51 PM EDT
[#7]
Quoted:
I bet when I dispute the $935 charge on my credit card it gets somebody's attention. Yeah, that's really the appropriate way to handle this 
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Posted: 12/27/2012 4:06:36 PM EDT
[#8]
Quoted:
Quoted:
I bet when I dispute the $935 charge on my credit card it gets somebody's attention. Yeah, that's really the appropriate way to handle this
If they don't respond, yes it is. It's called failure to provide products paid for. If the order isn't complete, they've failed to deliver and therefore haven't held up their end of the agreement. Busy or not, they have an obligation to take care of the issue. |
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Posted: 12/27/2012 4:16:45 PM EDT
[#9]
Quoted:
Quoted:
Quoted:
I bet when I dispute the $935 charge on my credit card it gets somebody's attention. Yeah, that's really the appropriate way to handle this
If they don't respond, yes it is. It's called failure to provide products paid for. If the order isn't complete, they've failed to deliver and therefore haven't held up their end of the agreement. Busy or not, they have an obligation to take care of the issue. Yes! Dispute and send them back. I'll drive down and get one. |
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Posted: 12/27/2012 4:57:16 PM EDT
[#10]
Quoted:
Quoted:
Quoted:
Press #2 from the main menu Did I hear this right? Megan Kelly works for Noveske? This Megan could be even more attractive.... Is this possible? |
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Posted: 12/27/2012 7:54:07 PM EDT
[#11]
Quoted:
Quoted:
Quoted:
Quoted:
I bet when I dispute the $935 charge on my credit card it gets somebody's attention. Yeah, that's really the appropriate way to handle this
If they don't respond, yes it is. It's called failure to provide products paid for. If the order isn't complete, they've failed to deliver and therefore haven't held up their end of the agreement. Busy or not, they have an obligation to take care of the issue. Yes! Dispute and send them back. I'll drive down and get one. Look, I just want a response. Really, I just want the gas block pin, I have spare gas tube pins. THEY ARE CHOOSING not to answer their phones. I have an order that is not complete. It's been a week when their web site says we will respond but it may take a few days. I have emailed 3 times. I have been patient. Disputing the charge will force them to call me. I don't want to do it, but when I can't talk to a human or even leave a voice mail, what other recourse do I have? I'm all ears. Waiting until April until things are back to normal is not an option. |
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Posted: 12/27/2012 7:57:28 PM EDT
[#12]
Try the facebook page
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Posted: 12/27/2012 7:58:59 PM EDT
[#13]
You are doing this over some pins... Open your spare parts drawer and replace them.
I get your point but given the environment you might be in for a long wait. |
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Posted: 12/27/2012 7:59:40 PM EDT
[#14]
everyone at Noveske are stand up folks. it doesn't hurt that the ladies are gorgeous, either
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Posted: 12/27/2012 8:01:29 PM EDT
[#15]
Megan is in there somewhere! |
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Posted: 12/27/2012 8:01:52 PM EDT
[#16]
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
I bet when I dispute the $935 charge on my credit card it gets somebody's attention. Yeah, that's really the appropriate way to handle this
If they don't respond, yes it is. It's called failure to provide products paid for. If the order isn't complete, they've failed to deliver and therefore haven't held up their end of the agreement. Busy or not, they have an obligation to take care of the issue. Yes! Dispute and send them back. I'll drive down and get one. Look, I just want a response. Really, I just want the gas block pin, I have spare gas tube pins. THEY ARE CHOOSING not to answer their phones. I have an order that is not complete. It's been a week when their web site says we will respond but it may take a few days. I have emailed 3 times. I have been patient. Disputing the charge will force them to call me. I don't want to do it, but when I can't talk to a human or even leave a voice mail, what other recourse do I have? I'm all ears. Waiting until April until things are back to normal is not an option. I would give 5 business days from first email and voice mail before I dispute the charges. This is a weird work week as most places are closed or very short handed from the 26th-28th, so I'd probably give it till the end of next week, so the 4th. |
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Posted: 12/27/2012 8:02:13 PM EDT
[#17]
Quoted:
Try the facebook page This |
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Posted: 12/27/2012 8:03:46 PM EDT
[#18]
Quoted:
You are doing this over some pins... Open your spare parts drawer and replace them.
I get your point but given the environment you might be in for a long wait. No he is doing this over poor customer service. He was there before he panic and deserves their attention regardless if it was w pin or an entire rifle. Eta: just for clarity I am not saying I would have handled it the same. However I understand the frustration. |
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Posted: 12/27/2012 8:05:23 PM EDT
[#19]
Quoted:
https://sphotos-a.xx.fbcdn.net/hphotos-snc6/196025_492565387430546_1907811371_n.jpg Megan is in there somewhere!
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Posted: 12/27/2012 8:07:25 PM EDT
[#20]
Quoted:
Quoted:
Quoted:
Press #2 from the main menu Did I hear this right? Megan Kelly works for Noveske? This Megan could be even more attractive.... This statement is correct
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Posted: 12/27/2012 11:39:51 PM EDT
[#21]
Dude, it's only been two weeks since you placed the order. Between the shooting, the gun rush, and the 11 day holiday period, you need to cut them some slack. Seriously, be reasonable. Regardless of the vendor, I'd probably give a business at least 30-45 days before even thinking about contesting a charge. For Noveske, I'd give them at least 30 days before bothering them, and I'd never even consider contesting a charge with them.
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Posted: 12/27/2012 11:52:33 PM EDT
[#22]
Quoted:
I bet when I dispute the $935 charge on my credit card it gets somebody's attention. As someone who works for a credit card company, from the information you provided, if you disputed this charge, you would lose the dispute with 99.9999999% certainty. But I agree with you. No excuse for them not being on top of things. I don't care how busy you are, it doesn't take that long to answer emails. And if you're so busy you can't answer emails, then you can damn well afford to hire someone for $12 bucks an hour to answer emails. |
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Posted: 12/28/2012 12:32:28 AM EDT
[#23]
You better treat her nice (removed Megans contact info)
ETA for the leg humpers she's the brunette in camo. |
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Posted: 12/28/2012 12:57:27 AM EDT
[#24]
Remove her personal info and send it in a PM. She'll be swamped with leg humpers otherwise.
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Posted: 12/28/2012 10:44:11 AM EDT
[#25]
Quoted:
You are doing this over some pins... Open your spare parts drawer and replace them.
I get your point but given the environment you might be in for a long wait. You open up your spare parts drawer and send me the correct size length and diameter pin for a Noveske gas block. I don't have any. If this were just a gas tube roll pin no worries, I have several. And personally, I don't give a flying fuck about anybody else's panic. I ordered these barrels before the mass murder for 2 builds. My son wants to shoot his rifle. I can help them handle their email overload. Any email asking is this in stock, or when will this ship, or anything else of the sort, hit the delete button and don't look back. The email with the subject line of "Problem with order received today" deserves a 30 second read to see what is going on. I don't care about winning a credit card dispute. What I want is somebody's attention. I know Noveske is good, the people are good there stuff is the best. But I don't get the no communication policy. My issue could be solved in under a minute. How long does it take to drop two pins in an envelope, address it and stick a stamp on it? |
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Posted: 12/28/2012 10:53:34 AM EDT
[#26]
You paid 900 dollars for two barrels?
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Posted: 12/28/2012 10:58:24 AM EDT
[#27]
Put a self addressed stamped envelope and a note in a mailer and send it to them. Might work.
If you have a window envelope and an invoice you could use that. They'll think it is incoming payment. 
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Posted: 12/28/2012 11:02:29 AM EDT
[#28]
Wow. No need to get so worked up. In case you haven't noticed the gun industry is so swamped they can barely look up. You are probably in a que list waiting to get answered.
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Posted: 12/28/2012 11:36:43 AM EDT
[#29]
Quoted: Dude, it's only been two weeks since you placed the order. Between the shooting, the gun rush, and the 11 day holiday period, you need to cut them some slack. Seriously, be reasonable. Regardless of the vendor, I'd probably give a business at least 30-45 days before even thinking about contesting a charge. For Noveske, I'd give them at least 30 days before bothering them, and I'd never even consider contesting a charge with them. Ditto!!! It is the holidays and it is a busy time. Just stay kool and they will take care of you!!!! |
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Posted: 12/28/2012 11:38:22 AM EDT
[#30]
Quoted: Quoted: I bet when I dispute the $935 charge on my credit card it gets somebody's attention. As someone who works for a credit card company, from the information you provided, if you disputed this charge, you would lose the dispute with 99.9999999% certainty. But I agree with you. No excuse for them not being on top of things. I don't care how busy you are, it doesn't take that long to answer emails. And if you're so busy you can't answer emails, then you can damn well afford to hire someone for $12 bucks an hour to answer emails. It takes a long time to train someone to answer gun/car questions. Otherwise, they are putting you on hold and asking someone else!!! |
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Posted: 12/28/2012 11:48:39 AM EDT
[#31]
Quoted:
You paid 900 dollars for two barrels? $455 each |
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Posted: 12/28/2012 12:03:39 PM EDT
[#32]
Quoted:
Quoted:
You are doing this over some pins... Open your spare parts drawer and replace them.
I get your point but given the environment you might be in for a long wait. You open up your spare parts drawer and send me the correct size length and diameter pin for a Noveske gas block. I don't have any. If this were just a gas tube roll pin no worries, I have several. And personally, I don't give a flying fuck about anybody else's panic. I ordered these barrels before the mass murder for 2 builds. My son wants to shoot his rifle. I can help them handle their email overload. Any email asking is this in stock, or when will this ship, or anything else of the sort, hit the delete button and don't look back. The email with the subject line of "Problem with order received today" deserves a 30 second read to see what is going on. I don't care about winning a credit card dispute. What I want is somebody's attention. I know Noveske is good, the people are good there stuff is the best. But I don't get the no communication policy. My issue could be solved in under a minute. How long does it take to drop two pins in an envelope, address it and stick a stamp on it? The entire AR industry is in melt down. Believe it or not, they don't have a minute. You're in line. Along with 17 million other people. It doesn't matter in the slightest that you ordered it before Newtown. You're in it with all the other panic stricken fools whether you like it or not. |
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Posted: 12/31/2012 12:05:00 PM EDT
[#33]
I just wanted to say that today I was contacted by 2 Noveske people. One from the shooting team who offered me one of his spare gas block pins. Thank you for that Rob. A couple hours later I got an email from Shirley telling me she would mail the missing parts today.
These are the 4th and 5th Noveske barrels I have purchased in the last couple years and while they are expensive, you definitely get what you pay for. |
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