I used to care about polite customer service. I had a rule I wouldn't buy from rude people. After getting screwed by Kel-Tec and never being able to get an explanation out of the Ammoman about an order, I've come to care more about actually getting what I paid for. Kel-Tec has the most polite and pleasant people answering the phone that I've ever dealt with, but they just don't get the job done. The last time I sent my P-32 back, they only replaced one small part and didn't even test fire it. It was a waste of my $40 for shipping. Eric is cool and I enjoy reading his responses here, but I still haven't gotten an explanation out of them as to what happened to the last order. Screw it. I don't care if the guy calls me names. As long as the price is right and I get what I think I'm going to, I'll be happy. The FAL mags I bought from RGUNS were in perfect condition. The green followers and mag springs were nicer than the ones I bought from Tapco. Are you buying a product from the guy or paying him to be nice to you?z