could be a few things here.
if it just started happening,
the tech that checked your AC charge did it with empty hoses. typical refr hoses will hold 3-4oz per hose (high and low side = 6-8oz) which CAN make your system undercharged enough to have issues
your tstat is on the fritz. swap tstats from upstairs and downstairs
upstairs calls for AC, runs a long time, ices up because it doesnt turn off because its not satisfied due to the tstat location, your vents are just blowing the conditioned air downstairs, etc. but it shouldnt ice up if its charged properly.
it could be turning off on a low pressure control.
it could be going off on high head as well.
hows your condenser?
fan working?
is there a fan cycler?
is the condenser clean?
this is a big guessing game. check what you can yourself first then call a tech.
and since i mentioned gauges hold 6-8oz's of refrigerant, i was at a auto shop getting an oil change, i was in my work van, sitting in it (10 min valvoleen special) and the guy wanted to hook gauges on my AC to check the charge for summer. i hollered at him to stop. he asked why? i replied "what do your gauges read?" he replies "0psi on both". i said "do not hook those on my AC system because it is critically charged, ANY gas removed from the system will mess it up since automotive AC takes close to 16oz's, then ill NEED a recharge, do you do this on everyones cars hoping to get a quick AC recharge money maker?" he said " well then, what do you do for a living?" " i replied, look at the stickers on my van!" he walked away after he saw commercial refrigeration. if his gauges had close to normal pressures of a system in them, it wouldnt have been a problem but still i would not have let him hook them up.
so when you guys get your systems serviced, take note of this. if his gauges have pressure in them of the correct gas, and close to normal pressures of a good running system, you wont loose refrigerant. but if they are 0psi, after even 1 service or the next and the next, now your low on close to a pound of gas, which will cause a system to not operate as designed. unless your experiencing low charge symptoms, i wouldnt have anyone touch it with gauges. the more gas your system holds, the less it will be impacted, but ive seen even after 1 hookup, it needed to be topped back off.
check your tstat and condenser and drain line. then call a tech.