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Posted: 9/9/2018 2:21:22 AM EDT
As an early adopter of Yeti's high-performance coolers, I've been an enthusiastic fan and proponent of their products, for years, here, and elsewhere. However, my recent sad experience with their so-called "customer service" staff has changed my opinion of the company, and soured me on their products ...

I initially purchased a Yeti 40 quart "Roughneck" model ice chest, and finding it a bit too heavy for my small-boating use, bought another, 25 quart Roughneck, and subsequently, a couple more hard and soft Yeti coolers, as well as various small Yeti accessories --- vacuum mugs,/can cozies,etc., hundreds of dollars worth of investment --- none of which have provided poor performance or cause for complaint, until I ran into a customer support/service issue in the last few days... I carelessly lost a Roughneck drain plug while replenishing ice in a northern AZ market parking lot, and by the time I discovered my loss, the plug had rolled off my Tacoma's tailgate, and been driven over often enough to destroy it. Mistakenly supposing that this was a trivial and inexpensive replacement, when I next had cell service, I called Yeti, and was informed that they were no longer supporting the Roughneck product line, and had no replacement parts in inventory.

After eventually asking for the simple courtesy of providing the diameter/thread pitch of the OEM drain plug (hoping I might find a viable alternative) Yeti ridiculously, risibly, replied, "this is private, intellectual property which we cannot disclose. "

So, buy Yeti products with the expectation of worthless warranties, and hopeless customer support.
Link Posted: 9/9/2018 2:53:09 AM EDT
Link Posted: 9/9/2018 6:44:05 AM EDT
Link Posted: 9/9/2018 7:42:06 AM EDT
"High performance," "investment," and "hundreds of dollars" told me all I need to know.

There is an answer: a cork. Available in fine wine stores everywhere.
Link Posted: 9/9/2018 8:11:44 AM EDT
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Originally Posted By tirod:
"High performance," "investment," and "hundreds of dollars" told me all I need to know.

There is an answer: a cork. Available in fine wine stores everywhere.
View Quote
This. Yeti is a joke. They work no doubt but are horribly overpriced.

I’m not poor yet still won’t buy a yeti cooler.
Link Posted: 9/9/2018 8:14:47 AM EDT
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Originally Posted By tirod:
"High performance," "investment," and "hundreds of dollars" told me all I need to know.

There is an answer: a cork. Available in fine wine stores everywhere.
View Quote
Tired of leaking drain plugs in the vehicle my buddy took a stainless nut and bolt and some rubber and permanently closed the drains. Smaller than 50 quart size though. Me I filled up the hole with silicone caulk and put the cap back on. I use cheap Coleman though.
Link Posted: 9/9/2018 8:43:43 AM EDT
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Originally Posted By tirod:
"High performance," "investment," and "hundreds of dollars" told me all I need to know.

There is an answer: a cork. Available in fine wine stores everywhere.
View Quote
This... OP has poor “investment” skills
Link Posted: 9/9/2018 8:48:28 AM EDT
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Originally Posted By SteelonSteel:

Tired of leaking drain plugs in the vehicle my buddy took a stainless nut and bolt and some rubber and permanently closed the drains. Smaller than 50 quart size though. Me I filled up the hole with silicone caulk and put the cap back on. I use cheap Coleman though.
View Quote
Peasant.
Link Posted: 9/9/2018 8:51:30 AM EDT
OP buys old products, loses and destroys parts of it, but it’s YETI customer service at fault.

#metoo
Link Posted: 9/9/2018 9:02:51 AM EDT
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Originally Posted By ErikS:
This. Yeti is a joke. They work no doubt but are horribly overpriced.

I'm not poor yet still won't buy a yeti cooler.
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Originally Posted By ErikS:
Originally Posted By tirod:
"High performance," "investment," and "hundreds of dollars" told me all I need to know.

There is an answer: a cork. Available in fine wine stores everywhere.
This. Yeti is a joke. They work no doubt but are horribly overpriced.

I'm not poor yet still won't buy a yeti cooler.
This. I think I'd actually be a little embarrassed to own one.
Link Posted: 9/9/2018 9:05:11 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By forager:
OP buys old products, loses and destroys parts of it, but it's YETI customer service at fault.

#metoo
View Quote
I can still get any part I need for my twenty year old Coleman, from literally hundreds of places. If it was older than that, parts would be available too.

Yeti is a tax on posers.
Link Posted: 9/9/2018 9:12:48 AM EDT
I hear good things about Pelican coolers, same people than make the hard military cases.
Link Posted: 9/9/2018 9:18:22 AM EDT
[Last Edit: 9/9/2018 9:22:40 AM EDT by barrysuperhawk]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By forager:
OP buys old products, loses and destroys parts of it, but it’s YETI customer service at fault.

#metoo
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Originally Posted By forager:
OP buys old products, loses and destroys parts of it, but it’s YETI customer service at fault.

#metoo

This guy barely skims the o p and then decides to post a snarky comment in an attempt to seem intellectually Superior... yet the very fact that he literally fails at reading comprehension makes me hope that he never ever has to deal with warranty service for any company ever.

Originally Posted By falfrenzy:
I hear good things about Pelican coolers, same people than make the hard military cases.
I've been looking really hard at pelicans because of their latch system. Back when I was a child I had some bad experiences with the old school black rubber bungee straps and to this day have a hard time getting over my mistrust of an entirely Rubber tensioning products. None of my s*** is ever going to have to withstand the bear attack, but if that rubber ever let's go then you're kind of screwed unless you have a spare with you
Link Posted: 9/9/2018 9:39:21 AM EDT
[Last Edit: 9/9/2018 9:40:54 AM EDT by SteelonSteel]
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Originally Posted By VACaver:
Peasant.
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Originally Posted By VACaver:
Originally Posted By SteelonSteel:

Tired of leaking drain plugs in the vehicle my buddy took a stainless nut and bolt and some rubber and permanently closed the drains. Smaller than 50 quart size though. Me I filled up the hole with silicone caulk and put the cap back on. I use cheap Coleman though.
Peasant.
Lol probably. Yeti to me is like buying a time share or a campground membership.

I spent my money on Night vision and an IR fricken laser beam.
Link Posted: 9/9/2018 9:43:09 AM EDT
Yeti pretty much said- stop being poor and buy a new cooler. Lol
Link Posted: 9/9/2018 10:15:46 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By ErikS:
This. Yeti is a joke. They work no doubt but are horribly overpriced.

I’m not poor yet still won’t buy a yeti cooler.
View Quote View All Quotes
View All Quotes
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By ErikS:
Originally Posted By tirod:
"High performance," "investment," and "hundreds of dollars" told me all I need to know.

There is an answer: a cork. Available in fine wine stores everywhere.
This. Yeti is a joke. They work no doubt but are horribly overpriced.

I’m not poor yet still won’t buy a yeti cooler.
The answer to the question "Why are you not poor?", may be hidden in this statement
Link Posted: 9/9/2018 10:23:45 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By barrysuperhawk:

This guy barely skims the o p and then decides to post a snarky comment in an attempt to seem intellectually Superior... yet the very fact that he literally fails at reading comprehension makes me hope that he never ever has to deal with warranty service for any company ever.

I've been looking really hard at pelicans because of their latch system. Back when I was a child I had some bad experiences with the old school black rubber bungee straps and to this day have a hard time getting over my mistrust of an entirely Rubber tensioning products. None of my s*** is ever going to have to withstand the bear attack, but if that rubber ever let's go then you're kind of screwed unless you have a spare with you
View Quote View All Quotes
View All Quotes
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By barrysuperhawk:
Originally Posted By forager:
OP buys old products, loses and destroys parts of it, but it’s YETI customer service at fault.

#metoo

This guy barely skims the o p and then decides to post a snarky comment in an attempt to seem intellectually Superior... yet the very fact that he literally fails at reading comprehension makes me hope that he never ever has to deal with warranty service for any company ever.

Originally Posted By falfrenzy:
I hear good things about Pelican coolers, same people than make the hard military cases.
I've been looking really hard at pelicans because of their latch system. Back when I was a child I had some bad experiences with the old school black rubber bungee straps and to this day have a hard time getting over my mistrust of an entirely Rubber tensioning products. None of my s*** is ever going to have to withstand the bear attack, but if that rubber ever let's go then you're kind of screwed unless you have a spare with you
Get it. They’re awesome! I’ve had several of the good coolers and Pelicans are by far my favorite.

Attachment Attached File


And when you lose they drain plug they’re the same as a cap for a garden hose. So $4 at Lowe’s and you’re back in business with a spare.
Link Posted: 9/9/2018 10:56:55 AM EDT
I remember the good old days when you worried about people stealing the beer out of your cooler. Now you worry about them dumping it out and taking the cooler.
Link Posted: 9/10/2018 12:03:21 AM EDT
Thanks ---they fit!
Link Posted: 9/10/2018 12:14:50 AM EDT
Thanks for your witty reply ---it's another useful reminder of why not to start an intelligent discussion in this forum...
Link Posted: 9/10/2018 12:36:22 AM EDT
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Originally Posted By lionslayer:
Thanks for your witty reply ---it's another useful reminder of why not to start an intelligent discussion in this forum...
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Your tale of woe got you a link to a replacement part.
Link Posted: 9/10/2018 1:30:22 PM EDT
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Originally Posted By SteelonSteel:

IR fricken laser beam.
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Is that an upgrade over a regular IR laser beam?

I'm too poor for Yeti. and NVG's......
Link Posted: 9/10/2018 2:37:38 PM EDT
[Last Edit: 9/10/2018 2:38:04 PM EDT by RDTCU]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By lionslayer:
Thanks for your witty reply ---it's another useful reminder of why not to start an intelligent discussion in this forum...
View Quote
At least he doesn't consider an overpriced piece of plastic and foam an "investment"....
Link Posted: 9/10/2018 2:42:18 PM EDT
screw yeti
Link Posted: 9/10/2018 9:36:00 PM EDT
[Last Edit: 9/10/2018 9:40:13 PM EDT by DanishM1Garand]
Yeti coolers are the dumbest shit. Just insanely dumb.

The price point is within shouting distance of an Engle refrigerator/freezer that will make fucking ice.
What OP should have “invested” in

Kind of like all these built wranglers running around that have never been in 4low.

OP got fucked by Yeti twice.
Link Posted: 9/10/2018 9:40:04 PM EDT
My friend pointed out the 1 year warranty on my RTIC as a reason he bought a Yeti...
Link Posted: 9/10/2018 9:50:24 PM EDT
[Last Edit: 9/10/2018 9:51:11 PM EDT by u-baddog]
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Originally Posted By lionslayer:
Thanks for your witty reply ---it's another useful reminder of why not to start an intelligent discussion in this forum...
View Quote
Intelligent Hard to take you seriously when a member had to hand you a solution to your dilemma.
Link Posted: 9/10/2018 10:36:01 PM EDT
I couldn't be happier with my Canyon Coolers products.

They are cheaper and support the 2nd amendment.

Local Arizona based too.
Link Posted: 9/10/2018 10:46:02 PM EDT
I have a huge yeti cooler that my last company gave all the employees as Christmas gifts. I'll admit, it's a decent cooler but I'm always embarrassed when I use it. I need to just paint, "It was a gift, damnit!" on the side and be done with it.
Link Posted: 9/10/2018 11:20:14 PM EDT
Link Posted: 9/10/2018 11:40:01 PM EDT
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Originally Posted By bgenlvtex:

The answer to the question "Why are you not poor?", may be hidden in this statement
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"Yeti hates this one simple trick!"
Link Posted: 9/10/2018 11:41:50 PM EDT
“Hundreds of Dollars worth of Investment”.
That’s awesome.

Post a picture of the plug hole with a 5.56 in it for scale. Somebody here will be able to tell you exactly what you’ll need and where to buy it.
Link Posted: 9/11/2018 1:42:10 AM EDT
I have some rotomolded coolers from Wal-Mart. Ozark Trail ones. Don't own any Yeti coolers. All the tests I've seen have shown that they perform as well as Yeti for a fraction of the price. I got mine on clearance so the price was even better. I don't think any company clearances Yeti!
Link Posted: 9/15/2018 3:41:22 PM EDT
I have a Pelican 35 quart cooler and I am happy with it. I drive a full size SUV and there are times when you could accurately say that I live out of it. To that end I keep six to ten 16 oz water bottles, four 32 oz bottles of Gatorade, a half dozen cans of food and two two-liter bottles of ice, a tupperware of batteries, flashlights, etc. The ice keeps everything cold for 48 hours easy, even in an enclosed vehicle on a bright summer day. I try to swap the ice for fresh every day. It doesn't always happen. Keep in mind that I only need to keep the cooler cool. I am not keeping perishable foods for multiple days on four liters of ice.

The cooler has been through the ringer on more than one occasion and it has held up fine. My ONLY gripe about the cooler is that the bottom is not smooth. It can be a little bit of a hassle to remove the two two-liter ice packs because the rest of the up-right bottles will fall into the open space.

I really like having the cooler in my daily vehicle. The number of times that the task that took me away from home turned into something else but I didn't have to worry about water or food is surprisingly high. One time I had my BIL call me on the way home from work. I swung by, worked with him for a few hours, and as we shot the breeze after I handed him a bottle of water out of the back of my truck. His reaction: "ITS COLD?!?!?!" Priceless.

2Hut8
Link Posted: 9/17/2018 9:40:47 PM EDT
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Originally Posted By lionslayer:
Thanks for your witty reply ---it's another useful reminder of why not to start an intelligent discussion in this forum...
View Quote
To be fair OP, any guy halfway handy could buy a pair of calipers (1/4 the price of a Yeti cooler for name brand) and measure the drain plug himself. From there, find a suitable match or make one.

Addtionally, you started this thread to vent, not engage in "intelligent discussion". Had that been your intent, your post would have simply stated what cooler you have and ask if someone knew the thread size on the drain.
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