On 10/4/18 I placed an order for some rail covers and grip #898459, not an expensive order. When I look at the invoice I see that I was charged sales tax, knowing that I am in Michigan and they are in Wisconsin I was surprised. I looked at their FAQ and see that they only charge tax if they have a warehouse in the same state but this was shipped from Hartland Wi. I don't mind paying for flat rate shipping if it is reasonable but tax and shipping? Kind of defeats buying on line. I also sent them two emails and still haven't gotten a response.
Again it's not about the amount just the principle and lack of response.
A little disappointed with them, love their products and have a bunch of their stuff but will look elsewhere to buy it.