I ordered an Ed Brown grip saftey. The lower portion of it was out of square and even if I removed enough material to make it function, the opposite side would have huge gap. I sent it back for an exchange easily enough. Today, my replacement came. There is even note on the packing slip to check the part, but it has the same problem as the first one. I have other grip safeties that fit in the frame, so it isn't the frame. Because of the way the exchange was done, I can't do the return through the website. I called customer service and they said that I had to fill out the return form and send it back on my dime. Seriously? I've been a customer for over 15 years. I remember the days when if something like this happened a call tag was issued without even asking for it. And to top it all off, your shipping options suck. 4-7 days from IA to MN? And they usually take the 7. I can get anything from midway in 2 days, and if it's over $25 I can add a $.69 pen refill to my cart and get free shipping. I included a pic of the item in question for your reference.

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Our apologies for the issue and the unsatisfactory follow up. It sounds like we are on track to address this properly at this time. If there is anything else we can do for you please let me know!

Thank you for sending the label to send it back. According to the lady I was emailing back and forth with, all of your stock on this particular item is bad. Thank you again for your help.

Glad we could work together to get this cleared up! Thank you for your patience and willingness to work with us!

Happy Holidays!