I'm writing to vent out about a horrid purchase I had. I picked up a brand new DD v9, I had been eyeing the Sig MCX or the DD v9 and decided I could not pass up on the DD reputation, boy was I way off! After getting the gun home I stripped it as I do with all new guns before firing just to give it a once over. Much to my dismay the bolt was rusty and slightly pitted, unacceptable! I contacted DD, the gun went back to be fixed.

After a few weeks the gun returned with a 32 round magazine, awesome bonus! The bolt seemed to be much better than before, things were looking up. I popped in an empty mag to check the bolt hold open, things looked ok, kidding! The bolt release had no spring tension and was completely non functional, I dropped the mag and the bolt slams home! This is now an entirely new problem, the gun came back to me with more issues then when it had been sent in and a gouge in the receiver to boot, UNACCEPTABLE! At this point I decide that I am done with DD. I have yet to be able to even shoot my new rifle. I contact DD for a refund, the gentlemen I spoke with basically begs me to give them one more chance, claiming they will "make this right by me", "no one should have this problem", "we will throw in a bunch of extras and really make this worth your while". I mull it over and decide that with some extras being added to the rifle and to have them really tune it up and fix it, it might be worth giving them another shot.

The gun arrived home yesterday, I popped open the box to find my fully hooked up rifle, what a joke! To make this right by me they apparently think that giving me another magazine (that probably cost them $10 bucks to make) was enough to justify selling a QC disaster, and doing it twice! If this is the way Daniel Defense treats customers when they have made a mistake its truly embarrassing. I will never buy another product from this company and will continue to share this story anytime DD comes up around me. Beyond disappointed.

Like everyone else in your other thread said, I don't believe you.

Im having a hard time believing you received a brand new DD V9 with a rusted bolt

Thats fine, I know what rust looks like and I know what they said in response, hence why the gun went back. I will gladly post the picture I sent to them. See the link below.

Also if I were lying, why bother? What purpose would that accomplish?

https://s9.postimg.org/gavbr1a6n/image1.jpg

image sharing

In for the dd fanboy disbelief

Sure looks like rust to me! The red/orange rust like stuff also textured like rust? I guess I'm just lying.

Keyword......"IN"..........you call people DD fanboys which leads me to believe you dont own or like DD, yet you go to the DD sub forum

I'm not here to fight with anyone just here to tell the story of what happened to me. Sure it may not be a ton of rust but you bet your arse it's rust. When you pay 1700 bucks for a gun this shouldn't even be a thought.

No, a new gun shouldn't have rust on the bolt.

Did they at least get the rifle back to you the second time in good working order?

It appears so, I have't been out to the range yet. But having to send in brand new rifle twice is bit ridiculous. I guess the free mag really makes it fine hahaha, what a joke.

Sure that isn't just carbon buildup? Also where is the pitting?

Quite sure, why would a brand new never fired (except at DD) rifle have that much carbon build up? The pitting is small in the rusted section.

In this time when companies are producing as many rifles as they can due to unforeseen political conditions, there are a bound to be a few to slip through even the best quality control.  I know its frustrating to have issues like that with a brand new rifle, as I have had to send guns back to the manufacture before.  The main thing that I would take into consideration is that Daniel Defense made it right even if it took you two times sending it back.  DD is a great company that produces great rifles and other parts at prices that are very reasonable for the quality.  This could have happened to anyone, just enjoy shooting it now.

That section is where the gas enters the chamber, that is where I would expect pitting to start.

DD is a pretty big outfit now and are mass producing rifles ...... Stuff happens ..... I had an issue with a brand new KAC SR15 MOD 2 out of the box that was taken care of .... Just because it's a top tier brand doesn't mean they are perfect all the time

DD makes a excellent rife and I would trust my life with mine

You seem to be overly upset about your experience IMO ..... Shit happens and they took care of it .... Shoot your rifle and enjoy it

To be fair I've had a bolt come rusty from DD before, which was replaced. Seeing as how I have 6 of their rifles I just chocked it up to the law of numbers.


But, it does happen.

why the fuck would you send an entire gun back for a rusty bolt? send them the bolt. DERP

Why not send the whole gun back. You spend $1700 on a rifle it should be right.

I totally believe you. I have had issues with Daniel. Mainly how their CS acts like you don't know how to shoot. Told me to use expensive 77 grain ammo cause it's more accurate. Lmao ! Upper was cracked.

Anyway, I agree with you, it is frustrating. But most guys won't believe you on here. They are big time fan boys.

Thanks man! Nice to get a sensible response. Had they asked to send just the bolt I would have. If I had just sent the bolt it would have probably avoided having to send it back again!

I was wondering when you were going to show up.

If you have been sitting around all day waiting on me, then you need to get a life dude. Lol

bottom line is every company will make mistakes.  they have humans working for them and humans arent perfect especially when they're shipping guns at record levels.  it has zero to do with the quality of the rifle and how well it shoots. so you're disappointed you had to send it back twice...free of charge. shit happens. they made it right and gave you a free mag. why you're bitching i have no idea.

How's it free of charge ? Time is worth money as well as gas driving to a fed ex and dropping it off twice. Companies should make it right the first time. And if there is a screw up, they should give you more than one $10 mag.

I agree, all companies make mistakes. These post are mainly for all the guys that think DD is perfect every time.

DD and I have since been in contact and the sitatuion is being rectified. Companies will always make mistakes, human error will always exist but it's how they handle themselves afterword. DD is doing a fine job now. It's very easy for everyone to say stop complaining, I can only imagine how different your tone would be if it were your gun.

This post was never about free stuff, it was simply to get a point across and voice a concern.

How a company deals with a shit show like this is how I measure them.

My brand new Sig MCX would only feed from the left side of the magazine.  The upper was all kinds of football bat right out of the box.  I had to ask the guy for a fedex label to send back a defective gun.  He played the reluctant "we don't usually do this" card on me about it too.  Gun came back, ran fine, and I sold it as fast I could find a buyer.  It was very irritating, because Sig GAVE me that rifle as part of a rewards program for their dealers.  I sold enough Sigs to my customers for them to GIVE me an $1800 gun, and it not only was defective, they didn't immediately own up and offer to cover shipping.  Had I had to buy that gun I would have been enraged beyond words.  

Giving bad service to an end user is stupid.  Giving bad service to a dealer, or in my case a dealers top sales guy, is beyond idiotic.  

I've never dealt with Daniel Defense Customer Service.  One of my sales guys did have a user error on his V11 rail and DD just sent him some new screws for it no questions asked.  I've never heard or read anything bad about them until this thread.  I have read and heard from my customers endlessly about how good the rifles are.  OP, I'm glad they did right by you, and I'm not surprised in the least.  The V9 is a sweet gun, enjoy it.

We are talking about a company that not only replaced a SBR due to an ammo malfunction but also paid for the guys new tax stamp, I don't see how it gets any better than that.

I disagree. When they tell you to go buy 77 grain ammo and go back to the range to prove to us their rifle isn't accurate, that's chicken shit. Which I had to do to prove them wrong. Lost my respect

You're free to disagree but this is typically what is found in 1:7 twist rifles. Most will prefer 68-77 grain bullets over standard 55 grain. It's them merely making sure the issue isn't ammo related, it is no different than an individual in the IT department telling you to turn it off/on again to see if that fixes the issue.

As the poster above stated, they replaced an individuals SBR when the rifle blew up from him shooting a 300BLK through it, which was entirely his fault. I've yet to see another company replace the full rifle, tax stamp included, for the owners mistake.

X2 that speaks volumes replacing that guys upper

Actually the guy who shot 300 blackout is the 2nd instance.   The one I was speaking of was a guy who had a bad batch or round of freedom munitions and the entire rifle had to be replaced.

www.ar15.com/archive/topic.html?b=2&f=382&t=268623

It was actually freedom munitions that paid for the stamp but dd did give him a brand new rifle.

Deleted

Good Morning, Sir.

If you are having accuracy issues please feel free to contact me directly at [email protected].  We will be happy to get this resolved for you.

I'll be on the lookout for your response so we can get this resolved ASAP.

Thank you and have a great Monday!

Caroline

I received a Nib Mk18 with a rusted BCG and gouged rail but DD customer service is beyond top notch literally 7 days including weekend from door to door for a new upper Thanks again DD

EXACTY!! Nobody is perfect period but how they deal with the situation is. My worst experience ever was with an Interarms (Hi Standard) AK-47. I went through a nightmare and paid for the bill for their error to get it fixed myself after they flat refused. Why? Because I bought it at the start of winter and did not get a chance to fire it until late spring. Want to see what it is like to deal with a company that just blatantly ignores their customers input and turns into robots. (I was Fosgate in this thread) Worth the read.http://www.akfiles.com/forums/showthread.php?t=111319   Flat worst experience with a manufacturer ever with their so called "Lifetime Transferable Warranty" Can't tell you how many times that scene from Tommy Boy went through my head about a Guarantee on the box.

Join date.  Post count.

Establish more credibility before coming in swinging like that

I bought another DD this weekend because of this thread.

I love my DDM4V5 Glad to know they back them up.

Customer service is everything.   I have never had an issue with my V5 but knowing the lengths they go to for their customers is what will have me buying another dd.  I got the same kid of customer service from Arcteryx.   I washed a jacket I had for about 6 years and the membrane separated, I sent it back and the fixed it for free.  The guy said it was not as bad as I made it sound.  They were prepared to give me a brand new jacket.

I get it, when you spend that kinda cash you want it perfect. With that said it was a rusty bolt and like most guys/gals on this forum we shoot are rifles and for the most part don't really care about a little rust, dings or dents.

Heck my DD is beat to hell, literally. Over 12k down range, fell out of the back of my truck on a gravel road at 45 and still holds 1.5 MOA at 100.  

If it fires and is GTG run with it and don't sweat the small stuff.  No matter what DD will take care of you. Keep us posted on how everything goes.

I had/have issues with my V11 Pro. The stock would collapse when firing and the Pmag would NOT feed. DD sent me a new stock and 2 new PMags. The stock works great, the PMags however do not. Not wanting to hassle shipping it back, I've just lived with it. Some guys say the forward assist isn't needed but I have to use it a lot. I may have to try the new DD mags but they are $$$.

Long story short, when I contacted DD they tried to make things right, but I failed to follow up in a timely manner due to moving to a different state and life changes

I've never had to use their customer service but I know if I did they would take care of Me no questions asked. My V5 has over 6000 rounds down range with only a handful of malfunctions that we're all ammo related.

I had my own story with DD too ...

http://www.ar15.com/forums/t_3_118/698272_.html

Had a hard time finding that topic BTW. It got archived for some reason.

Bottom line, in the end they made things right but the entire experience was a bit unnerving. The lower also has a slightly stripped castle nut and buffer tube is not straight which of course makes the stock off center. But after what I went through I don't think I will be trying to return it just to get a new castle nut and have them straighten my tube so my stock sits straight.

From what I have heard from numerous friends that are similar issues with many different brands of rifles right now is that right now ALL companies are just trying to get as much product out the door as possible before the election. QC is taking a bit of a back seat and probably after the election when things (and people) calm down all these companies are going to see if they can fix the few things that got out the door that weren't perfect for people that complain.

I contacted DD about a loose gas block on a 14.5" upper I bought used.  I told them I wasn't the original owner.  They immediately sent me return tag anyway and replaced the barrel & pinned/welded BattleComp on their dime.  

I also bought a fake MK18 rail on eBay and contacted them so they could get their IP lawyers on the seller.  DD sold me a MK18 rail.  This was after they stopped selling the rail by itself.

DD is great in my book.