It's come to our attention that the November production has a number of selector centers that may display one or both of the following symptoms:

1. The selector will not move from Safe to Fire, or Fire to Save.  It may require excessive effort to rotate.

2. The lever's position indicator may point somewhere between 9 and 10 o'clock while the selector is on Safe (the lever should be parallel to the bore when the selector is set to Safe), as illustrated below on one of our test fixtures:



Since identifying these issues around Christmas, we've been manually checking every selector center in either the check fixture or an ARreceiver.  We know a number of these affected centers have been shipped.

If either or both symptoms exist, please accept our apologies and email me [email protected], we will promptly send out a replacement center.  Furthermore, the centers that are difficult to rotate can be made to work.  We do not require the old one to be returned, so for affected customers, they can keep the old one if they tinker with it to make it work, and upon request, we will provide them with levers they want to complete another set of selectors, as a way of making up for our goof up.

We have identified the causes that were responsible for these out of spec centers, January production centers will not have these issues.

Thank you

I had that on mine, but chalked it up to a bad detent (thats happens) as it worked fine with the factory one.  If there is no safety risk in running these with the slightly out of spec centers, I have no problems leaving it be.

Functionality wise, it makes little difference.  That said, we'll be happy to send you a replacement all the same

Huh.

I just put my Colt factory detent back in and called it a day.  

Good on you for identifying and correcting it for users that need 'em, though!

~Augee

We are human after all, and make mistakes

What is important is to disclose these mistakes and rectify them as quickly as possible, and take care of our customers that may have these units.  

We want to make sure to more than compensate these customers for their frustration and time, this has always been one of our customer service policies

Looks like I am one of the affected ones.  Thanks for doing this.  Email sent.

Please do send us an email, we'll take care of it

Thanks Roger for the awesome support and top notch customer care! Why I buy only from the best!

Please let me know how the replacement center works for you

I recieved one of the centers that was off on its rotational axis, still works butg is a little anoying.
Still bought a second selector as I like the overall design and will be reto fitting all my weapons with these selectors.

Please email me your shipping addy and I will ship you a replacement

Just got mine in the mail.  Thanks for the fast turn around.

Will post some pics when I get it installed.

Please let me know how the replacement works for you

Received my new Center and it works prefect, thanks for sending it out Roger

A++++++++ Customer service.

Edit:  I will be picking up at least on more set for another build I am getting ready to do and 3-4 friends had mentioned they want a set after seeing mine.

I was wondering if I had somehow installed it wrong.... never had an issue before with them. (4 others installed)

replacement sent

I picked up one of the affected selectors and can't recall a company that has responded as fast or as good as Roger. He called me within 9 minutes of my first email and spent at least 15 minutes on the phone walking me through possible solutions. After that call, he emailed me again telling me he had already researched that my LGS may have received the affected batch. I emailed him again tonight after I tried a couple different options and within minutes, the phone rang again (I joked to my wife it was Roger) and it was. Without issue, he diagnosed my selector as defective and is sending me out a replacement.

I'm not the type of guy to write reviews - I usually just stay away from those companies, but I can truly say I felt compelled to let you know about their service. Everyone has issues, but its how you correct those issues which makes you stand out from the rest. They also understand in this industry good news spreads fast, but news of poor service spreads even faster.

Thanks again Roger for your tremendous service.

GP

Thank you GP

Customer service is among the top priorities for our company.  To me, it's an end to itself, we take care of our customers and dealers because it's our duty to do so.  So happens most of our customers are genuinely nice folks, it makes our job easier.  

As a company, our customers are the most important people to us, and the top is where they shall always occupy.  When companies put profit before other priorities, it shows.  Conversely, when a company demonstrates it cares about its customers, the evidence is there for all to see as well.  I'm not talking about Battle Arms, but other great companies like TNVC, LaRue Tactical, Rainier Arms, Daniel Defense, and others I can't think of now

Thanks GP for your understanding and working with us through the problem

Got my replacement center and other parts today from BAD. Everything works perfectly. Thanks again Roger!

Good deal!

Recieved my replacement a little while back, just had the chance to install it.
Everything lines up good.

Thanks, much apprieciated!

Glad all is well

Just got my first one today, and it has the "hard to rotate" issue.  It is an FDE cerakote selector.  I am sending an email as instructed and hopefully can get the center exchanged for one that is operational, and I'll settle for one that is not cerakoted if that is contributing to the issue.



Edited to add email response received and new center on the way!  

Sorry about the sticky center, this is something we recently discovered with a few of the Cerakoted centers.  We've had great success with them, this is the first time a few of them got extra thick coating to cause mushy rotation.

We are now testing all the newly coated centers, so if you guys see a bit of wear on the detent side of the center, it's from the testing fixture