Originally Posted By waggoner42:
Here is an email I recd from them in regards to my backordered pmags.
Dear Brownells Customer,
We have experienced a truly unprecedented volume of orders recently. Because your trust is most important to us, we want to assure you we are doing our very best to achieve our goal of same/next day shipping on your orders.
However, as a result of industry-wide shortage of certain products, many customers like you have ordered out of stock items and have been placed on backorder status. We are in daily contact with our key suppliers to get as much inventory as they are able to send so we can fill backorders as quickly as possible.
It is our promise to fill all backorders as quickly as possible. We will not cancel your backorder unless you specifically request us to do so. Orders will be filled and shipped based on the date they were received. We will ship backordered items as soon as inventory arrives in our warehouse. You may receive multiple shipments, but remember you only pay shipping once with Brownells.
In addition, we are developing an order update system to keep you informed on the status and anticipated delivery date of your order.
You are our #1 Priority, so please know we are doing everything possible to get your order to you as quickly as we can.
Best – Frank & Pete Brownell
Remember what I said in my first post - no EASY
answers. No, I did NOT
select the "Cancel rather than Backorder option".
When I received the two order confirmation emails yesterday I thought, "I'd prefer if they shipped them together so I don't have to pay for two shipping charges." so I sent them an email requesting one shipment. I got a reply to that email today.
It puts the lie to the "We will not cancel your backorder unless you specifically request us to do so"
The item 124-000-006WB AR15 STRIPPED CHROME BOLT CARRIER on order
5******* was discontinued by the factory. Our inventory on this item has been
depleted. We are sorry for any inconvenience for you.
S. Front Street, Montezuma, IA
email: Julie.******@brownells.com-----Original Message-----
Sent: Monday, January 21,
2013 3:26 PM
To: Brownells Order Desk
Subject: Brownells Confirmation
Numbers: 5******* & 5*******Please ship the items which
are not back ordered for these two orders together, if you were not already
planning on do it that way.
By the way, take note that even this email does not STATE the bolt order has been cancelled by Brownells. I guess this calls for running up the BS flag ... again.